Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great sound!
on December 5, 2023
Posted by: DCM01
THE best earbuds ever.And noise cancelling too. Can't beat these.
Written by a customer while visiting bose.com
Customer Rating
3
Not as easy to set up as previous Bose products
on December 5, 2023
Posted by: RP
I bought it ahead of Black Friday and got a significant discount. I am not as happy as I was with my 5 years old Bose phones due to the changes I am having to fit into my right ear. Already tried many different combinations and it is still moving.
Response from bose.comBy Customer Service, December 7, 2023
Thanks for your review. You should take some time to experiment with different eartip and stability band sizes to arrive at a combination that suits you, providing a gentle seal and a comfortable, stable experience. Keep in mind that it’s common for left and right ears to vary slightly in shape, so sizes may not match from left to right. Also, eartip and stability band sizes may be mixed and matched (such as using a size small eartip with a #3 stability band). If you find that you need alternate sizes, minimal and extra-large eartips and stability bands are available through Bose Support.
-Jolie {Bose Customer Support}
-Jolie {Bose Customer Support}
Written by a customer while visiting bose.com
Customer Rating
5
Big Sound In A Little Package ❤️
on December 5, 2023
Posted by: Rick
I Bought These 6- Months Ago And They Are Awesome Love The Sound !!!
Written by a customer while visiting bose.com
Customer Rating
4
Took some work to have a great product.
on December 5, 2023
Posted by: GB61
Gender:Male
Length of ownership:1 month
Product works great when I fixed the naming issues.
Keep loosing pairing until I made sure the name listed for product in app was same as name in phone settings on my
iPhone.
Keep loosing pairing until I made sure the name listed for product in app was same as name in phone settings on my
iPhone.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on December 5, 2023
Posted by: Phillip
Gender:Male
Length of ownership:1 month
Great ear buds for the price and great sound every one needs them
Written by a customer while visiting bose.com
Customer Rating
3
Decent but not great
on December 5, 2023
Posted by: DfromRO
Gender:Male
Length of ownership:1 week
Cheap plastic case. Sound quality is good, but connectivity is poor and I’ve had to rest multiple times.
Response from bose.comBy Customer Support, December 6, 2023
Hello,
Thanks for leaving your thoughts of QC Earbuds II.
It's great to hear you were impressed with the sound quality of the buds but it's disappointing to learn you had issues with connectivity. A key reason why this could be happening is you may be venturing too far away from the source device. Aim to stay within 10m/33ft of the device when in use, and be aware that other electrical devices can cause interference.
We have a handy troublehooting page on our website that you can follow if you experience problems with connectivity: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/qc_earbuds_ii/article.html. If you continue to experience issues, please do not hesitate to reach out to us. We'd be happy to help. https://bose.life/3ET4mCs.
Jeff - Customer Support.
Thanks for leaving your thoughts of QC Earbuds II.
It's great to hear you were impressed with the sound quality of the buds but it's disappointing to learn you had issues with connectivity. A key reason why this could be happening is you may be venturing too far away from the source device. Aim to stay within 10m/33ft of the device when in use, and be aware that other electrical devices can cause interference.
We have a handy troublehooting page on our website that you can follow if you experience problems with connectivity: https://www.bose.co.uk/en_gb/support/articles/HC799/productCodes/qc_earbuds_ii/article.html. If you continue to experience issues, please do not hesitate to reach out to us. We'd be happy to help. https://bose.life/3ET4mCs.
Jeff - Customer Support.
Written by a customer while visiting bose.com
Customer Rating
4
on December 5, 2023
Posted by: Tokes
Have three BOSE. Ear phones and two Bluetooth speakers.
Could items be shown to show how big/small items actually are. Also, explain the differences of each item, in a little better detail. Got a couple as gifts.
Could items be shown to show how big/small items actually are. Also, explain the differences of each item, in a little better detail. Got a couple as gifts.
Written by a customer while visiting bose.com
Customer Rating
1
None offered
on December 5, 2023
Posted by: Totally unhappy customer
Gender:Male
Length of ownership:1 month
I am excessively disappointed with the product. I anticipated, based on product specs, that i could use the left ear as controller for the ear buds. I would not have given one star because my review would be NO stars
Response from bose.comBy Customer Support, December 7, 2023
Hello,
We're sorry to hear of your disappointment. It is possible to use the left earbud independently, you need to enable this feature within the Bose Music app under your product settings. If you require any additional support, do reach out to us via https://bose.life/47L3flH where an agent will be happy to help.
Tegan - Customer Support
We're sorry to hear of your disappointment. It is possible to use the left earbud independently, you need to enable this feature within the Bose Music app under your product settings. If you require any additional support, do reach out to us via https://bose.life/47L3flH where an agent will be happy to help.
Tegan - Customer Support
Written by a customer while visiting bose.com