Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Left side earbud will not work independently
on April 30, 2023
Posted by: kps
Gender:Male
Length of ownership:1 month
I have had these for 3weeks the left earbud will not stay connected when I remove the right. I don’t just use these to listen to music I like to have a hands free ear devise
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi there,
Please make sure that your earbuds are updated to the latest firmware version. As the latest update added left earbud independent usage. The guide here https://bose.life/3Lmhm70 can help, or you can contact us https://bose.life/38DNELy for further support.
Nic - Customer Support
Please make sure that your earbuds are updated to the latest firmware version. As the latest update added left earbud independent usage. The guide here https://bose.life/3Lmhm70 can help, or you can contact us https://bose.life/38DNELy for further support.
Nic - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Amazing as always
on April 30, 2023
Posted by: GMA S
Gender:Female
Length of ownership:1 month
So glad I updated my earbuds, I bought the latest earbuds in a beautiful dark blue and the design is more contoured to my ears. The sound is amazing as I anticipated they would be we own several Bose items and the never disappoint
Written by a customer while visiting bose.com
Customer Rating
5
Best Bose Earbuds Yet!
on May 2, 2023
Posted by: ejbiv80
Gender:Male
Length of ownership:1 month
I have been using Bose earbuds since 2018. For several years I have been using the sport earbuds which fit well but did not have noise cancelling. They were great for running and biking. I had purchased the original Quiet Comfort and they never really seemed to fit well. Also they were HUGE, probably a reason why they didn't always stay in my ears. They worked fine for walking around, but not as good for running or biking. I love running and biking. Recently one of my sport earbuds got knocked out and ran over by a car. Obviously I had to replace them. So I was happy to see the Bose Quiet Comfort II buds available. BEST BUDS YET!
They have stability bands which really seem to help keep the buds in place, NO issues while running or biking! They never feel like they are going to fall out. Plenty of options to find the correct size for each individual. These buds are much smaller than the first generation, sleeker design too. Connect easier than any other Bose earbud I have had. The noise cancelling is amazing, much improved from the last pair. I am very satisfied with the Bose Quiet Comfort II Earbuds!
Written by a customer while visiting bose.com
Customer Rating
5
Luv it
on May 11, 2023
Posted by: Pie
Gender:Male
Length of ownership:1 month
Great sound. Best bass. Treble is crisp. Easy to use
Written by a customer while visiting bose.com
Customer Rating
5
Great feature
on May 19, 2023
Posted by: Amit
Gender:Male
Length of ownership:1 month
I bought this month ago and impressed with its features and performance so far
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed with reliability
on May 22, 2023
Posted by: AngieinMI
I have been a long time Bose customer. Sound bars, external speakers, ear buds… I have 3 ear buds slowly deteriorating after many years of very happy/enjoyable use. So, I decided to upgrade to cordless earbuds. Since purchase, I have been experiencing dropped connections and unexplainable inability to fully charge them. I planned to use these for work and play but they’re just too unpredictable to use for work. Really disappointed considering my complete satisfaction for all other Bose products I own.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Angie,
It's fantastic to hear you're a long time Bose customer! Thank you for choosing us to be your choice of audio device, and thanks for choosing the QC Earbuds II!
We reached out to you regarding the issues you reported regarding dropped connections. This article https://bose.life/3OKrIAP should help with this, and this article https://bose.life/45AZ7nJ should help with the charging problem you advised us of.
We look forward to hearing from you to find out if these options helped and remember, if you need any assistance, do get in touch, as we'd be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
It's fantastic to hear you're a long time Bose customer! Thank you for choosing us to be your choice of audio device, and thanks for choosing the QC Earbuds II!
We reached out to you regarding the issues you reported regarding dropped connections. This article https://bose.life/3OKrIAP should help with this, and this article https://bose.life/45AZ7nJ should help with the charging problem you advised us of.
We look forward to hearing from you to find out if these options helped and remember, if you need any assistance, do get in touch, as we'd be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great for small ears
on May 25, 2023
Posted by: TinaA
Gender:Female
Length of ownership:1 month
I have small ears and have been on the hunt for years for an ear bud that fits and is comfortable for long periods and am happy to say my hunt is over. These earbuds are perfect for me. And can not dismiss the excellent sound quality! Thank you!
Written by a customer while visiting bose.com
Customer Rating
4
Great Quality Earbuds
on May 25, 2023
Posted by: don ron
Gender:Male
Length of ownership:3 months
I really enjoy the style and feel of the earbuds. Quality and Noise Cancellation works really well. Only issue I have is that it sometimes doesn't pair smoothly with my iphone. I understand it is not an apple product but the description on the product says it was made for iphones and sometimes I have to play with it for it to pair.
Written by a customer while visiting bose.com