Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
on October 27, 2023
Posted by: Michelle_13
Gender:Female
Length of ownership:6 months
Call quality isn't good like the other person can't hear me
Response from bose.comBy Customer Support, October 29, 2023
Hi Michelle,
Sorry to hear that you're having issues with calls. This is generally attributed to poor placement of the earbuds in the ear or excessive ambient sound interfering with the mics. I recommend ensuring the buds are positioned well to ensure the microphones are pointing directly to your mouth.
If you continue to have problems, please do not hesitate to reach out to us via https://bose.life/3ET4mCs.
Jeff
Customer Support
Sorry to hear that you're having issues with calls. This is generally attributed to poor placement of the earbuds in the ear or excessive ambient sound interfering with the mics. I recommend ensuring the buds are positioned well to ensure the microphones are pointing directly to your mouth.
If you continue to have problems, please do not hesitate to reach out to us via https://bose.life/3ET4mCs.
Jeff
Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Terrible design
on October 29, 2023
Posted by: Earbuds
Gender:Male
Length of ownership:1 week
I bought these but immediately returned them cause they fall out of my ears after five min. I used to have the older ones that were yellow and the ear piece was perfect as it wraps the inside of ear holding the ear buds in. The news ones where impossible to use as every time u touched them they did something else. Not a good design in my mind
Response from bose.comBy Global Customer Service, October 30, 2023
Thank you for your review of the QuietComfort Earbuds II!
I'm very sorry to hear that you couldn't get the earbuds to stay in. The QuietComfort Earbuds II come with different sizes of eartip and stability band, as well as a fit test within the Bose Music app. We always recommend trying out these different permutations.
If that fails, alternate eartip and stability band sizes are available from our customer service team. This should enable most users to find a fit that is secure and comfortable for them.
Warm regards
Fiona M. - Customer Support
I'm very sorry to hear that you couldn't get the earbuds to stay in. The QuietComfort Earbuds II come with different sizes of eartip and stability band, as well as a fit test within the Bose Music app. We always recommend trying out these different permutations.
If that fails, alternate eartip and stability band sizes are available from our customer service team. This should enable most users to find a fit that is secure and comfortable for them.
Warm regards
Fiona M. - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on October 31, 2023
Posted by: T I m
Gender:Male
Length of ownership:1 month
I received them about a month ago. They are by far the best earbuds I ever had.
Written by a customer while visiting bose.com
Customer Rating
4
Bass
on October 31, 2023
Posted by: Ak
Length of ownership:1 month
To be completely honest I've been a Sony ear bud and headphone fan for 20 years and had all intentions of buying the latest Sony x5 buds. I decided to compare these Bose to the Sony s and couldn't believe that I liked the Bose better and it's mostly due to the better bass which Sony has always been known for
Written by a customer while visiting bose.com
Customer Rating
4
Good, not great
on November 3, 2023
Posted by: Bigbird
Gender:Male
Length of ownership:1 month
Noise canceling....ehhhh
Great fit and stay in place
Great fit and stay in place
Written by a customer while visiting bose.com
Customer Rating
4
Love it
on November 4, 2023
Posted by: Rudy1
Gender:Male
Length of ownership:3 months
Lightweight, compact - easy to pack and take anywhere. Overall, great/full sound. Occasionally feel insecure, especially when running...got to keep adjusting to ensure they stay put, but usually not a problem while walking or lifting weights.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent
on November 4, 2023
Posted by: Pat64
Wonderful spatial sound. Great sound separation. Fantastic noise cancelling function
Written by a customer while visiting bose.com
Customer Rating
5
True noise cancelation
on November 8, 2023
Posted by: Mswahili
Gender:Male
Length of ownership:6 months
The best earbud I ever bought. It has all the features I was looking, including deep bass.
Written by a customer while visiting bose.com