Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Happy Convert
on March 6, 2023
Posted by: JCStraight
Gender:Female
Length of ownership:1 month
I've been using the same brand of earbuds for years. When I decided to switch to the Bose QuietComfort I was apprehensive. Wow. They have great sound and are comfortable. The options to create a good fit helped me with my small ear canals. I couldn't believe what I was missing. The features are easy to use and work well with music, phone calls, and videos.
Written by a customer while visiting bose.com
Customer Rating
1
Stutters
on March 13, 2023
Posted by: Susan
Gender:Female
Length of ownership:1 week
Most of the time it is great, but then it either stutters or completely stops for a few seconds. ☹️
Response from bose.comBy Nelson Penney, Global Customer Service, March 20, 2023
Hi Susan,
Thanks for reaching out, we are very sorry to hear that you're experiencing some interference with your product. We'd love to get some further details and help get this resolved for you, please reach out to us via https://bit.ly/3UNtwsQ for further assistance.
Tegan - Customer Support
Thanks for reaching out, we are very sorry to hear that you're experiencing some interference with your product. We'd love to get some further details and help get this resolved for you, please reach out to us via https://bit.ly/3UNtwsQ for further assistance.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome!
on March 15, 2023
Posted by: Tofur
Gender:Male
Length of ownership:1 month
I have had a chance to use these for a while and absolutely love them. The noise cancelling is crazy good! I like that you have some what of a EQ in the app although I would like to see a better one. However the sound quality is very good.
Written by a customer while visiting bose.com
Customer Rating
4
Call Quality
on March 23, 2023
Posted by: KMTTBE
Gender:Male
Length of ownership:1 month
I purchased a couple of weeks ago and I am really disappointed with call quality. There is a constant scratching noise. Definitely a step back from my original Bose earbuds.
Written by a customer while visiting bose.com
Customer Rating
1
So annoying, won't stay connected
on March 24, 2023
Posted by: Michael
Gender:Male
Length of ownership:1 month
I keep having to reset these, only a month after purchase, they won't stay connected
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Michael,
I'm sorry to hear that you're facing a connection issue with your earbuds. We recently reached out to you directly with some advice to address this issue. In case you haven't seen it, we suggested that you follow the steps found here - https://bose.life/40P3jg9.
If you continue to face issues, please respond to our private message so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're facing a connection issue with your earbuds. We recently reached out to you directly with some advice to address this issue. In case you haven't seen it, we suggested that you follow the steps found here - https://bose.life/40P3jg9.
If you continue to face issues, please respond to our private message so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bugged Fresh Out of the Box
on March 26, 2023
Posted by: Connor
Gender:Male
Length of ownership:1 week
I’d like to preface this review with the fact that I love Bose, and this is the first negative experience I’ve had with one of their products. That being said, I recently bought a pair of the new Bose QC Earbuds II, and they gave me trouble. Within the first hour of using them, the individual earbuds would be latent relative to each other and even at times completely loose audio. Not only that, but for some reason, the “active listening” feature or whatever it’s called was always on, and wouldn’t turn off even when I switched to a profile without the feature turned on. Upon discovering these problems, I returned the pair to the Target that I bought them from for a full refund, and bought a second pair from the same target. Unfortunately again, the second pair that I bought was giving me the same issues. I have since returned that pair as well, and I will be waiting some time before I purchase another pair as to rule out any chances of me purchasing a pair from a “bad shipment” or whatever the issue was with the pairs I bought.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi, I am sorry to hear you have experienced latency with your earbuds. If you have experienced this with multiple of the same earbuds, it is likely that this is due to interference. I would recommend making sure that your earbuds are at least 5ft away from any wireless devices. If you still have trouble, we have a great guide here to help you get the most out of your earbuds: https://bose.life/40OBtAT
Whilst you cannot turn noise cancellation all the way off, you can create a custom profile and turn noise cancellation down to the lowest setting: https://bose.life/3ZF0gXe
Liam - Customer Support
Whilst you cannot turn noise cancellation all the way off, you can create a custom profile and turn noise cancellation down to the lowest setting: https://bose.life/3ZF0gXe
Liam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Outstanding Earbuds!
on March 27, 2023
Posted by: JohnM
Gender:Male
Length of ownership:1 month
FINALLY! I have a pair of earbuds that stay in my ears. I have purchased all of the major brands and have given them all away until now due to the fact that they all fall out of my ears even when sitting still. The sound is crystal clear, noise cancellation is excellent, and Bose quality is second to none. I highly recommend these earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing New Design and Sound!
on April 12, 2023
Posted by: EddieG
Gender:Male
Length of ownership:1 month
I bought my Quiet Comfort 2 a month ago & I absolutely love them! I really like the new sleek look & design, plus they fit much nicer in my ear. The sound quality is of course Amazing! I strongly recommend this product.
Written by a customer while visiting bose.com