Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound quality - questionable fit
on July 16, 2023
Posted by: Rmachristian
Gender:Male
Length of ownership:1 month
There’s so much to like about these headphones. They connected seamlessly. They were easy to switch between devices as needed with little fuss. And most importantly they produced great sound and had great noise reduction features on par with the overeat 700c headphones. My problem was the fit. Despite the various options for customizing the fit, I just couldn’t get them to fit comfortably and securely. Having one or both fall out at random moments was the deal breaker and ultimately forced me to return them.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey,
It's awesome to hear how much you like so many aspects of these earbuds, including the ease of use, sound quality, and noise cancellation.
I'm sorry that you've not been able to enjoy them at their full potential due to the fit. We appreciate you trying out the different size tips/stability bands. If you weren't aware, we do have some additional sizes that we can help you with.
I understand that you have chosen to return the earbud, but should you wish to repurchase them in the future, we'd love to help with these extra sizes. All you need to do is contact us - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
It's awesome to hear how much you like so many aspects of these earbuds, including the ease of use, sound quality, and noise cancellation.
I'm sorry that you've not been able to enjoy them at their full potential due to the fit. We appreciate you trying out the different size tips/stability bands. If you weren't aware, we do have some additional sizes that we can help you with.
I understand that you have chosen to return the earbud, but should you wish to repurchase them in the future, we'd love to help with these extra sizes. All you need to do is contact us - https://bose.life/3KaArcy.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Nice color, but that’s it
on July 16, 2023
Posted by: Duchess50
Gender:Female
Length of ownership:1 week
First of all, using the smallest tips they wouldn’t stay in my ears. While riding the bus, any shaking or riding over the bumps in the road, there was no stability and my music would be interrupted. These earbuds are very sensitive to the touch. Whenever I needed to adjust the left one, it would turn off. I don’t know if it was because of the fit but I would hear, for lack of a better word, “tapping” noise in the left one. I really wanted to like these because I’m a fan of Bose products, but these were overpriced and not a good value in my opinion. Had to return them
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey,
I'm sorry that you've faced an issue with the fit and touch controls of your earbuds. It's great that you've tried the smallest tip. We do actually have a smaller tip that we can help you with. To obtain an alternate size tip kit, please contact us - https://bose.life/3Q3HaIS.
You mentioned that your left one sometimes turns off when you touch it. It's possible that this could be related to the in-ear detection if the earbuds are not securely fitted. To turn this off, follow the steps here - https://bose.life/44ASalE.
We look forward to hearing from you!
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced an issue with the fit and touch controls of your earbuds. It's great that you've tried the smallest tip. We do actually have a smaller tip that we can help you with. To obtain an alternate size tip kit, please contact us - https://bose.life/3Q3HaIS.
You mentioned that your left one sometimes turns off when you touch it. It's possible that this could be related to the in-ear detection if the earbuds are not securely fitted. To turn this off, follow the steps here - https://bose.life/44ASalE.
We look forward to hearing from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Excellent sound quality and Not dureable
on July 16, 2023
Posted by: vladamir
Gender:Male
Length of ownership:6 months
I do enjoy them, But i was experiencing them going in and out stereo mode is what it appeared to sound like. I was using them an IPhone 11. Not sure why this was happening,
Also I when to remove the silicone tip and the ear bud plastic tip came off due to lack of glue
Also I when to remove the silicone tip and the ear bud plastic tip came off due to lack of glue
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on July 16, 2023
Posted by: MWG
Gender:Male
Length of ownership:1 month
I bought this a month ago and am really disappointed. Sound quality not what I would expect from a Bose product. Battery life is poor. Equal quality can be gotten in other products at a lesser cost.
Response from bose.comBy Charlotte, Customer Support, July 21, 2023
Hey, I'm sorry to learn that you're disappointed with these earbuds.
We recently reached out to you directly to address any concerns you may have. If you haven't seen our message, we wanted to know what kinds of audio you're listening to through the earbuds. Additionally, you can find great troubleshooting for audio issues here - https://bose.life/46TvpuR.
Please also follow our guidance for poor battery life - https://bose.life/3O38NiT.
It would be great to hear back from you and see if there is an improvement.
Thanks,
Charlotte - Customer Support
We recently reached out to you directly to address any concerns you may have. If you haven't seen our message, we wanted to know what kinds of audio you're listening to through the earbuds. Additionally, you can find great troubleshooting for audio issues here - https://bose.life/46TvpuR.
Please also follow our guidance for poor battery life - https://bose.life/3O38NiT.
It would be great to hear back from you and see if there is an improvement.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on July 17, 2023
Posted by: QCII Earbuds
Gender:Male
Length of ownership:6 months
Love the buds and the sound. They are still have opportunities with the ear sizes to make the deal better and to hold. Also, they tend to have connectivity issues so on occasion you have to uninstall and reinstall.
However, overall I do recommend them.
Written by a customer while visiting bose.com
Customer Rating
4
QC Earbuds
on July 20, 2023
Posted by: Poppy
Gender:Male
Length of ownership:1 month
Very good product. I have the over-the-ear noise canceling headphones (wired but excellent) and the QC 30 earphones so the earbuds have two hard acts to follow. Nevertheless, compared to other earbuds I have tried, i,e. Apple, Powerbeats Pro, the Bose are the best considering sound, fit and versatility.
Written by a customer while visiting bose.com
Customer Rating
5
Great purchase
on July 26, 2023
Posted by: CherylO
Gender:Female
Length of ownership:1 month
I purchased these earbuds approximately 1 month ago. I do not use these daily so there is a learning curve for me. Appreciate the ability to use these while making phone calls.
Written by a customer while visiting bose.com
Customer Rating
2
Kinda Disappointing
on July 30, 2023
Posted by: Kevin
Gender:Male
Length of ownership:6 months
I loved the original quiet comfort earbuds that I had for a long time, so I ordered the quiet comfort 2s as soon as I could. Honestly I'm disappointed. Half the time they don't charge while in the case, they don't fit very comfortable with any ear pieces and if you ever try to adjust them, whatever touch feature you have set will happen regardless of if you want it to. Sometimes one earbud will play and the other won't.
Response from bose.comBy Nelson Penney, Customer support, July 31, 2023
Hello Kevin, I'm glad that you loved the original QC earbuds. Regarding the QC earbuds II, we do provide alternate sized ear tips if you are finding discomfort with the included ear tips. You can purchase these directly from our website: bose.life/479nlWP.
For any charging issues, be sure that the earbuds' stability bands are secure to the earbud, if they are dislodged, or not flush to the earbud that can cause the earbud to not sit correctly in the case, preventing it from charging: https://bose.life/3qjK15Y.
Should you need further assistance, please reach out to our technical support team, who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
For any charging issues, be sure that the earbuds' stability bands are secure to the earbud, if they are dislodged, or not flush to the earbud that can cause the earbud to not sit correctly in the case, preventing it from charging: https://bose.life/3qjK15Y.
Should you need further assistance, please reach out to our technical support team, who will be happy to assist you further: bose.life/3rykPZR.
Liam - Bose Customer support
Written by a customer while visiting bose.com