Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Very poor Bluetooth connection
on July 12, 2023
Posted by: MadPilot
Length of ownership:1 month
Have used Bose for years. Speakers headphones aviation headsets and always liked quality clarity and sound. Bought these thinking there would be no issues. Was wrong. From day 1 it takes multiple pairing attempts to multiple devices to eventually get them synced and working. Soon as they go back in case or off, start the process all over. Very very disappointed
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hey there, glad to hear you've been loyal to Bose and the systems have served you well! We reached out directly with a message, to help with the connection issues you seem to be having, and we're pleased to have heard back. Included were the steps at https://bose.life/3MYpJrr, but could you also check your product firmware is up-to-date at https://bose.life/44M7prI? Reach back out to us to let us know how things go, or contact at https://bose.life/en_us_contact_us, so we can continue to assist you with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Surprising Level of Sound Canceling
on July 13, 2023
Posted by: ML
Gender:Male
Length of ownership:1 month
I bought this recently and the sound cancelling is unmatched in an earbud. Music comes through fantastic. The only ding I would say is the mic on phone quality. I sound a little "tinny" on the other end. Maybe this is an issue for all earbuds on phone calls, but since this was why I bought them, I think I may not keep them.
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed
on July 13, 2023
Posted by: Eurowings
Gender:Male
Length of ownership:1 month
The noise cancelling and the sound is great. BUT….
Why is there a random noisd when you do nkt listen to music and why is the qualitiy of phone calls that bad? It is the same bad microphone like on the NC in ear headphones first generation. I am unfortunately more than disapointed..
Why is there a random noisd when you do nkt listen to music and why is the qualitiy of phone calls that bad? It is the same bad microphone like on the NC in ear headphones first generation. I am unfortunately more than disapointed..
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hello,
It's great to hear you were impressed by the noise-cancelling and sound quality of the earbuds. Noisefloor is why all speakers hiss when in use but nothing is playing. This is a normal occurrence and nothing to be concerned about.
Call quality can be affected by network signal and how far your earbuds are from the smartphone. It's best to stay close to the phone during calls if possible. For the microphone, if your callers are having difficulties hearing you, it could be related to how they are inserted into the ears. For fit instructions, I recommend looking at this page: https://bose.life/3XZ4IRd.
If you need any further help, please do not hesitate to get in touch with us via https://bose.life/3ET4mCs.
Jeff
It's great to hear you were impressed by the noise-cancelling and sound quality of the earbuds. Noisefloor is why all speakers hiss when in use but nothing is playing. This is a normal occurrence and nothing to be concerned about.
Call quality can be affected by network signal and how far your earbuds are from the smartphone. It's best to stay close to the phone during calls if possible. For the microphone, if your callers are having difficulties hearing you, it could be related to how they are inserted into the ears. For fit instructions, I recommend looking at this page: https://bose.life/3XZ4IRd.
If you need any further help, please do not hesitate to get in touch with us via https://bose.life/3ET4mCs.
Jeff
Written by a customer while visiting bose.com
Customer Rating
4
Great sound… 2 concerns
on July 13, 2023
Posted by: Bob
Gender:Male
Length of ownership:1 week
No complaints about sound quality. Concerned about using them outdoors in coastal areas. Not recommended by some reviews if exposed to body sweat….also concerned about no capability to link up Bluetooth without charging case. Not convenient unless you can tell me how to accomplish.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound
on July 14, 2023
Posted by: Bose QC earbuds 11
Gender:Male
Length of ownership:1 week
Every time I put the on only one connects. I have to disconnect the other one and connect again to have both connected. I can’t adjust the volume.
Response from bose.comBy Nelson Penney, Global Customer Service, July 14, 2023
Hi.
I am sorry to hear that you are having difficulty with your product's connection and settings. Please follow the simple steps here to clear it of the paired Bluetooth devices and reconnect them again. There might be some corruption in the Bluetooth pairing. https://bose.life/46LMLJV. Please reach out to us here if you require further assistance, https://bose.life/3BgUIIU. We would love to help.
- Marvin
I am sorry to hear that you are having difficulty with your product's connection and settings. Please follow the simple steps here to clear it of the paired Bluetooth devices and reconnect them again. There might be some corruption in the Bluetooth pairing. https://bose.life/46LMLJV. Please reach out to us here if you require further assistance, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on July 14, 2023
Posted by: Sound quality
Gender:Female
Length of ownership:1 month
Sound quality is phenomenal and easy to connect to via Bluetooth.
Written by a customer while visiting bose.com
Customer Rating
4
Overall not as good as the oruginals
on July 14, 2023
Posted by: Deadpool
Gender:Male
Length of ownership:1 month
I’ve bought this as an upgrade to the earquiet buds and I don’t like the lack of wireless charging and the material feels of less quality; however the noise cancellation seems to be better and the size is also a plus.
Written by a customer while visiting bose.com
Customer Rating
4
Good product
on July 14, 2023
Posted by: Jay
Gender:Male
Length of ownership:1 month
I brought this a month ago.sound is good.but there is no comfort. When you keep your ANC on it sucks your ear. Cannot wear it for long time
Written by a customer while visiting bose.com