Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Great noise canceling and sound
on July 2, 2023
Posted by: Damian
Gender:Male
Length of ownership:1 month
Great noise canceling and sound. The headphones connection to iPhone is not the greatest. It occasionally looses connection to iPhone while playing. It is difficult to connect back again after
Written by a customer while visiting bose.com
Customer Rating
5
Bose QuietComfort® Earbuds II
on July 2, 2023
Posted by: Moodyj39
Gender:Male
Length of ownership:3 months
These are a good example of an upgrade to the Bose QuietComfort
Written by a customer while visiting bose.com
Customer Rating
2
Great sound, constant connectivity issues.
on July 2, 2023
Posted by: ahaf
Gender:Male
Length of ownership:1 month
The sound is unrivaled. Noise cancelling is amazing. Bass is incredible. Excellent overall sound. But Im almost always having a sub-optimal connectivity experience. The buds lose connection with each other, sometimes it sounds like the music is skipping like old CD's used to. Or one bud will pair with my phone, and the other wont. Or neither will pair with my phone and ill have to do a bluetooth reset. I understand that will happen every once and a while with bluetooth, but its almost every use that something is wrong with the connectivity. I've updated my iOS and made sure Im running the latest firmware. Frustrating user experience for the price point. Great sound.
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi there, I'm pleased to hear you're enjoying the audio quality and noise-cancellation of the QC Earbuds II! We reached out to you directly with a message, to help with your Bluetooth connection issues. Included were the steps at https://bose.life/3OKrIAP, so be sure to try these. Have you tested the earbuds with any other devices, to see if this issue persists? Let us know how things go by getting back in touch, or reaching out directly at https://bose.life/3iazBx7 so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Can make a room full of people go quiet
on July 2, 2023
Posted by: GoAway6Hours
Length of ownership:3 months
I bought the earbuds back in March, switched to a small bud size and size 1 ear rings. Fit perfectly, with total noise cancellation on I can turn a bus on a highway into a one person room after dark by closing my eyes. The noise cancellation compared to my old White Noise cancelling earbuds is night and day. Music and sound quality is great but I'm no expert on that side of things I just enjoy being able to listen to said things without outside noise interrupting them.
However, what I have noticed is that the rubber ear tips have a very easy propensity to tear from the solid plastic ring that goes onto the actual earbud speaker. If your buds feel uncomfortable not from pressure but almost a cutting sensation check for cracks as mine had the plastic ring actually shatter. Not sure if this is from bad handling my end or even wear and tear (I easily wear them 6-8 hours a day).
Great product though, definitely worth considering if you deal with noise issues and don't enjoy wearing headsets for long periods.
Written by a customer while visiting bose.com
Customer Rating
5
Great sound!
on July 2, 2023
Posted by: Craig
Gender:Male
Length of ownership:1 week
Sounds phenomenal and so comfortable to wear! Gray color is great.
Written by a customer while visiting bose.com
Customer Rating
5
Super comfortable and intuitive touch features
on July 3, 2023
Posted by: Will
So far I really enjoy these earbuds! I owned nearly each version of the Bose earbuds and these are a wonderful step forward in design, comfort and richness of sound.
The earbuds are light and hold a charge for a long time. I sometimes find myself forgetting I have them in my ears. I wish BOSE was not written on the side of them - for style and security reasons but otherwise these are great!
The earbuds are light and hold a charge for a long time. I sometimes find myself forgetting I have them in my ears. I wish BOSE was not written on the side of them - for style and security reasons but otherwise these are great!
Written by a customer while visiting bose.com
Customer Rating
4
Amazing, but missed some simple things
on July 3, 2023
Posted by: PG
Gender:Male
Length of ownership:1 month
The sound is amazing, what you ask for is clear and rich sound, what you don't want is gone. The quiet is oh so quiet. If you as, the birds in the trees also stop chirping. Your choice. And the very small size with very low weight means they don't want to fall out of your ears.
What device you listen to is awkward to change but doable. I hope then send us an update to make it easier soon.
What took me so long to pick up this capability?
Written by a customer while visiting bose.com
Customer Rating
3
Love Bose but….
on July 3, 2023
Posted by: Denvergal
Gender:Female
Length of ownership:1 week
Bose are the best headphones out there in my opinion. I purchase the noise canceling ear buds, sound and noise canceling amazing. I just could not get them to stay in my ear. Super frustrating and too expensive to lose!
Response from bose.comBy Liam, Customer support, July 4, 2023
Hello, I am glad to hear that you love our products and that you are enjoying the QC earbuds II, their noise cancelling and the sound quality. If you are experiencing issues with the fit, I highly recommend that you check our support article on finding the perfect fit using the correct sized ear tips and stability bands: bose.life/45PSQon. Should you need any further assistance, you are welcome to contact our technical support teams, who will be more than happy to assist you further: bose.life/3iazBx7.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com