Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Replacement quiet comfort 2
on June 29, 2023
Posted by: D43
Gender:Male
Length of ownership:1 month
Excellent customer service and tech support! Quiet comfort 2 has perfect fit, sound and comfort.
Written by a customer while visiting bose.com
Customer Rating
2
Not so loud
on June 29, 2023
Posted by: Voltage
Gender:Male
Length of ownership:1 month
Got for a month and can’t even adjusted them correctly they fall easy. Noise cancellation not exist. My ear my volume I want it very loud
Response from bose.comBy Sam F, Global Customer Service, July 7, 2023
Hi there, we're sorry to hear you've had trouble finding a secure fit of the QC Earbuds II. We reached out to you with a message directly to help with this, in which we included the guidance shown at https://bose.life/3OE4iNt. We recommend trying all included sizes of ear tips and stability bands to find a perfect fit, but if you require a smaller or larger size be sure to let us know! For help with noise-cancellation, try the steps at https://bose.life/3MxOkBP, and to ensure audio levels are correct, follow the guidance at https://bose.life/46exrp5. We look forward to hearing back from you to see how things are going, but alternatively you can reach out to us at https://bose.life/3iazBx7.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great features
on June 29, 2023
Posted by: JC ear buds
Gender:Male
Length of ownership:1 month
I’m happy with my purchase but disappointed with the sound
Written by a customer while visiting bose.com
Customer Rating
5
Great support team and help
on June 29, 2023
Posted by: Happy Place
Gender:Female
Length of ownership:1 month
Very pleased with the support! No photo to add to this
Written by a customer while visiting bose.com
Customer Rating
4
Nice sounding buds
on June 29, 2023
Posted by: Scootertrash
Gender:Male
Length of ownership:1 month
They have great sound and features but like all I have tried just won’t give that loud rocking out volume. But I guess they don’t want to get sued by deaf people
Written by a customer while visiting bose.com
Customer Rating
5
Another great Bose product!
on June 30, 2023
Posted by: WLP
Gender:Male
Length of ownership:1 week
Look, design and sound quality are superior. I love the ability to customize the fit.
Written by a customer while visiting bose.com
Customer Rating
2
The worst earbud for phone calls
on July 1, 2023
Posted by: Jay
Length of ownership:1 month
Quiet mode is great, but it seems to only work for you when you are playing music or watching a video. When you make a phone call that is non existent, it picks up all the background noise and no one can hear you. These are Bose QuietComfort® Earbuds II and there’s no updates or solutions?? I will be returning these earbuds.
Response from bose.comBy Jeff, Customer Support, July 10, 2023
Hello Jay,
Thanks for leaving your impressions of the QC Earbuds II. Quiet mode will be engaged when you are listening to music. When you initiate a call however, it is designed to cross over to aware mode to enable you to hear your voice clearly. This is called 'sidetone' and is purposely designed because it can become distracting not being able to hear your own voice when speaking. This will not have an impact on your caller's interpretation of your call, providing the buds are sitting correctly in your are and are pointing directly towards your mouth.
If you need any assistance with your earbuds, our team are on hand to help. Do not hesitate to reach out! https://bose.life/3ET4mCs`
Thanks for leaving your impressions of the QC Earbuds II. Quiet mode will be engaged when you are listening to music. When you initiate a call however, it is designed to cross over to aware mode to enable you to hear your voice clearly. This is called 'sidetone' and is purposely designed because it can become distracting not being able to hear your own voice when speaking. This will not have an impact on your caller's interpretation of your call, providing the buds are sitting correctly in your are and are pointing directly towards your mouth.
If you need any assistance with your earbuds, our team are on hand to help. Do not hesitate to reach out! https://bose.life/3ET4mCs`
Written by a customer while visiting bose.com
Customer Rating
5
QC2 AWESOME
on July 1, 2023
Posted by: Timbo
Gender:Male
Length of ownership:1 month
I was worried about these, but I have to say they’re very comfortable. The sound is great. You can cut out the outside noise or leave it on which is also great all around the great product.
Written by a customer while visiting bose.com