Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Custom ear buds
on June 27, 2023
Posted by: Lucky lobster
Gender:Male
Length of ownership:1 month
Bought the ear buds about a month ago they worked fine for one and a half weeks put them on again for my walk and have them set to guilt mode and wouldn’t you know it I am hearing all surrounding noises that were not there when first received them and am very disappointed with the product and with what was paid for this supposed great quality.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi! I'm sorry to hear you feel that the quite mode available with noise-cancellation isn't working as expected. We reached out to you directly with a message to help, and we're glad to have heard back. Please try the steps at https://bose.life/3MxOkBP to ensure you're experiencing true noise-cancellation. Also, be sure to test all included sizes of ear tips and stability bands to see if the earbuds fit better for optimal performance. We shall continue to communicate with you to work towards a resolution, but if needed you can reach out to us at https://bose.life/en_us_contact_us.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not as slim as I’d hoped
on June 27, 2023
Posted by: theLutheran
Gender:Male
Length of ownership:1 month
they don’t fit under my motorcycle helmet like i had hoped they would. but they should work under my ear muffs for lawn mowing
Written by a customer while visiting bose.com
Customer Rating
5
Bose for the win.
on June 28, 2023
Posted by: Jay
Gender:Male
Length of ownership:1 month
Bought these for wife, they are the best noise cancelling tech out there in or over ear. They blow my Sony over ear XM3 away. Wish the battery life was a little better but they charge fast. All I can say is hurry up and release a pink pair so I can steal hers and buy another pair for her.
Written by a customer while visiting bose.com
Customer Rating
3
Didn’t work for me
on June 28, 2023
Posted by: Notforme
Gender:Male
Length of ownership:1 week
I have returned - I wanted to be able to be working and have text messages read to me.
Written by a customer while visiting bose.com
Customer Rating
3
Mixed bag
on June 28, 2023
Posted by: Gravytrain
Gender:Male
Length of ownership:1 month
I bought these earbuds about a year ago the sound quality is great but the life span of there are terrible. I’m on my third pair. I’ve had the speaker blow twice and I only listen about half volume at any given time. Other than that I love them I used them daily and the noise cancellation is phenomenal. I work at a vet and it dose a good job drowning out all of the barking.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi there, I'm glad to hear you're enjoying the sound of the QC Earbuds II! We reached out to you with a message directly to help, and we're glad to have heard back. To re-iterate here, we're sorry the earbuds have seemed to lose audio, what is the primary device you're connecting to and where do you stream your music from? To also clarify, you should receive six hours from one charge of the earbuds, with the case holding an extra eighteen hours. We will continue to communicate as we have been or you can contact us at https://bose.life/en_us_contact_us, and will work towards a resolution with you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME Sound!
on June 28, 2023
Posted by: Dr Kay
Gender:Female
Length of ownership:1 week
I bought these earbuds to drown out the noise and listen to my music while riding on the subway. PERFECT!!! I feel like I'm in the subway car alone. They also fit in my ear (small ear) well and don't hurt like other earbuds.
I'm happy with my purchase
I'm happy with my purchase
Written by a customer while visiting bose.com
Customer Rating
3
Clunky controls, wish they were connected
on June 28, 2023
Posted by: Tomjoh66
Gender:Male
Length of ownership:1 month
Downs: Unlike previous earbuds, these have no connecting cords, so if one falls out or you fumble drop it it could get lost —down a drain, in some public place, who knows. They are a bit clunky to get out of their charging holder. There is an odd echo effect every now and then, esp in spoken media, might be when the head moves suddenly. The tap commands are unreliable.
Ups: They sync quickly and automatically with my iphone, which the old ones didn’t. They get a lot of time on a charge. The sound is great Bose sound ( exc echo). The adjustable level of noise cancelling is a nice feature.
Ups: They sync quickly and automatically with my iphone, which the old ones didn’t. They get a lot of time on a charge. The sound is great Bose sound ( exc echo). The adjustable level of noise cancelling is a nice feature.
Response from bose.comBy Sam F, Global Customer Service, July 8, 2023
Hi there, we're glad you're enjoying the sound of the QC Earbuds II! We reached out to you with a message to provide assistance, in which we recommend trying all included sizes of ear tips and stability bands to fit the perfect fit. We're pleased to have heard back, to let us know that you've tried the guidance. The echo effect should not be happening, so please try the troubleshooting at https://bose.life/3okuVfP, and reach back out to us to let us know if things improve. Alternatively you can reach out directly at https://bose.life/en_us_contact_us.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My Go-To Buds
on June 29, 2023
Posted by: maddman1
Gender:Male
Length of ownership:1 year or longer
Love these buds, especially when flying! Second pair of these and I couldn't be happier using anything else.
Written by a customer while visiting bose.com