Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Big dissatisfaction and disappointment
on June 20, 2023
Posted by: SeanDean
Gender:Male
Length of ownership:1 week
My wife bought this ear buds for me as the Fathers Day present. I have enjoyed them for about a week, then the left one stopped working. We tried to do anything possible with help of the u tube, Google, Bose support, but it did not help… I returned these ear buds to the store.
My previous Bose earbuds had the same problem after working for about a year…Very bad and disappointing experience. I am not planning to buy the same brand anymore!!!
My previous Bose earbuds had the same problem after working for about a year…Very bad and disappointing experience. I am not planning to buy the same brand anymore!!!
Response from bose.comBy Nelson Penney, Customer Care, June 23, 2023
Hi Sean.
Thank you for your post. Sorry to hear that you have had an issue with your earbuds. Because you have troubleshot it, you can always get a replacement especially if it is within the return window. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you have had an issue with your earbuds. Because you have troubleshot it, you can always get a replacement especially if it is within the return window. If you require assistance in the future, just reach out to us here, https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
3
Could be better, could be worse
on June 21, 2023
Posted by: agt
Length of ownership:1 month
I can't do airp*ds, and I love my old Bose noise-cancelling earbuds so very much (sport version). These new version are okay, but they certainly don't fit as well as the old guys with the 'fins.' I'm using the smallest of both in-ear bud and collar, and they're better than airp*ds, yes, but nowhere near as secure a fit as my old Bose buds. Not secure enough to use while running or gardening, okay for walking. The 'tap' system is inconsistent in terms of sensing how many taps are applied.
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hey,
I'm sorry to hear that you've not found a suitable fit for your current earbuds. We've reached out to you privately to address these concerns. In case you haven't seen our message, we've recommended checking out our guidance for wearing and adjusting the earbuds here - https://bose.life/44WsIYb.
Additionally, we can help with getting you an alternate size tip kit.
Please reach back, we'd love to better your experience!
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you've not found a suitable fit for your current earbuds. We've reached out to you privately to address these concerns. In case you haven't seen our message, we've recommended checking out our guidance for wearing and adjusting the earbuds here - https://bose.life/44WsIYb.
Additionally, we can help with getting you an alternate size tip kit.
Please reach back, we'd love to better your experience!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Excellent Sound/Noise Cancelling, but with Quirks
on June 21, 2023
Posted by: Mummy
Gender:Female
Length of ownership:1 month
I purchased these a few weeks ago. The sound quality and noise cancelling are amazing, plus they are comfortable to wear. However, there are a couple of quirks. Frequently the volume increases when I put the earbuds in after being in my case, which is quite annoying since I have sensitive hearing. I had to return another pair for doing this at a painful level, so it is a bug, not just my individual earbuds. The sound can also have inconsistencies while moving as the noise canceling tries to adjust to the outside environment. Overall, they are great for the sound quality, but with a few annoyances.
Response from bose.comBy Customer Support, June 23, 2023
Hey,
I'm pleased to hear that you're enjoying the sound quality and noise cancelling. Sorry that you're facing some volume and sound inconsistencies.
We've sent you a message directly as we want to ensure you have the best experience possible. In case you haven't seen it, we wanted to check that the volume increases aren't being caused by possible accidental touches on the touch control area. Sometimes when moving hair or glasses, for example, this can trigger commands.
Additionally, it would be great to know if you tried the different size tips/stability bands. This could impact the sound.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're enjoying the sound quality and noise cancelling. Sorry that you're facing some volume and sound inconsistencies.
We've sent you a message directly as we want to ensure you have the best experience possible. In case you haven't seen it, we wanted to check that the volume increases aren't being caused by possible accidental touches on the touch control area. Sometimes when moving hair or glasses, for example, this can trigger commands.
Additionally, it would be great to know if you tried the different size tips/stability bands. This could impact the sound.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Features.
on June 21, 2023
Posted by: Hooshz
Gender:Male
This is a 2nd pair I bought. Awesome sound. One of the best earbuds specially the Active Noise Cancellation. Also it looks awesome and the battery life is great.
Written by a customer while visiting bose.com
Customer Rating
2
Good quality sound but…
on June 22, 2023
Posted by: Chris
Gender:Male
Length of ownership:1 month
I’ve had these for about 3 weeks and I’m pretty disappointed. The volume isn’t loud enough and always has connection issues when answering the phone or transitioning. Definitely not worth the money I paid.
Response from bose.comBy Customer Support, June 23, 2023
Hi Chris,
I'm sorry that you feel disappointed with your earbuds. We've sent you a message directly so that we can assist you with these concerns. If you haven't seen this, we've provided some troubleshooting that can help with low audio. You can find this here - https://bose.life/3NnhuEc.
We always wanted to find out what device you have them connected to and if the earbuds are not automatically selected when a call is incoming.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you feel disappointed with your earbuds. We've sent you a message directly so that we can assist you with these concerns. If you haven't seen this, we've provided some troubleshooting that can help with low audio. You can find this here - https://bose.life/3NnhuEc.
We always wanted to find out what device you have them connected to and if the earbuds are not automatically selected when a call is incoming.
Please do reach back to us so that we can support you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Sound no good
on June 22, 2023
Posted by: CC
Gender:Male
Length of ownership:1 week
Bought them to try didn’t like the way they sounded the earbuds also feel cheap
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hey,
I'm sorry that you've not been enjoying the sound quality of your earbuds. We recently contacted you directly as we'd love to better understand what you didn't like and if there's a potential issue with the sound. For poor sound quality, we'd love for you to try the following troubleshooting steps - https://bose.life/3NrhrXW.
Please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
I'm sorry that you've not been enjoying the sound quality of your earbuds. We recently contacted you directly as we'd love to better understand what you didn't like and if there's a potential issue with the sound. For poor sound quality, we'd love for you to try the following troubleshooting steps - https://bose.life/3NrhrXW.
Please do reach back to us. We'd love to improve your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sound is good but not loud—very disappointed
on June 22, 2023
Posted by: B smith
Gender:Male
Length of ownership:1 month
I had Bose before — they were so much better. These do not represent the quality that I paid for
Response from bose.comBy Customer Support, June 23, 2023
Hey,
I'm glad that you like the sound but I'm sorry that you're disappointed overall.
We recently reached out to you directly as we'd love to better understand what you're not enjoying and how we can help. If you haven't seen our message, we'd love to know what product you had before and how did they differ? Also, what in particular makes you disappointed with these headphones?
We do have some great troubleshooting to help with low audio that you can find here - https://bose.life/3NnhuEc.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
I'm glad that you like the sound but I'm sorry that you're disappointed overall.
We recently reached out to you directly as we'd love to better understand what you're not enjoying and how we can help. If you haven't seen our message, we'd love to know what product you had before and how did they differ? Also, what in particular makes you disappointed with these headphones?
We do have some great troubleshooting to help with low audio that you can find here - https://bose.life/3NnhuEc.
We hope to hear back from you soon!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but
on June 22, 2023
Posted by: Brent
Length of ownership:1 month
The sound is of course great and if you are looking for noise cancellation, you have found it. The big deal for me is if you are only wearing one earbud then it keeps trying to turn noise cancellation on and it feels like my ears are popping from going up a mountain. I really like them but if you like wearing just one at a time like I do, it doesn’t really work.
Response from bose.comBy Nelson Penney, Customer Support, June 23, 2023
Hi Brent,
I'm pleased that you're enjoying the sound and noise cancellation quality.
We recently contacted you directly as we'd love to help with concerns you have when wearing just one earbud. If you haven't seen our message, we had a few questions to better understand the situation.
We want to know if the noise cancellation automatically gets set to the highest level and if the noise-cancellation level does not stay the same from what was set when both earbuds were being used.
If you haven't already, please try all included sizes of ear tips and stability bands to see if this has any effect on the experience.
We'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm pleased that you're enjoying the sound and noise cancellation quality.
We recently contacted you directly as we'd love to help with concerns you have when wearing just one earbud. If you haven't seen our message, we had a few questions to better understand the situation.
We want to know if the noise cancellation automatically gets set to the highest level and if the noise-cancellation level does not stay the same from what was set when both earbuds were being used.
If you haven't already, please try all included sizes of ear tips and stability bands to see if this has any effect on the experience.
We'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com