Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Connectivity issues - no wireless charging
on June 17, 2023
Posted by: LllopezX
Gender:Male
Length of ownership:6 months
As always, sound quality, clarity, bass and noise cancellation is the best on Bose earbuds. However, this was such a pain to connect to other devices. Seems like I can only connect it to one. Love that you can now use one bud at a time BUT sometimes it loses connection. And when it does, it’s such a pain to reconnect. Wish that there was also wireless charging on the case like earbuds 1…. I’m giving 3/5….
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hey,
It's great to hear that you're impressed with many aspects such as the sound quality and noise cancellation. We recently contacted you directly as we'd love to offer further assistance for the connectivity issues you've been facing. In case you haven't seen our message, we wanted to know if you were referring to multipoint connection or if you're unable to connect to certain devices at all. If the latter, follow the steps here - https://bose.life/43TL9Me.
When your device disconnects, we have a great range of troubleshooting that you can find here - https://bose.life/43Q9Edl.
We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
It's great to hear that you're impressed with many aspects such as the sound quality and noise cancellation. We recently contacted you directly as we'd love to offer further assistance for the connectivity issues you've been facing. In case you haven't seen our message, we wanted to know if you were referring to multipoint connection or if you're unable to connect to certain devices at all. If the latter, follow the steps here - https://bose.life/43TL9Me.
When your device disconnects, we have a great range of troubleshooting that you can find here - https://bose.life/43Q9Edl.
We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Overall high marks!
on June 18, 2023
Posted by: DGB
Gender:Male
Length of ownership:3 months
Great sound quality, excellent noise cancelling, but the Bluetooth pairing is problematic.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds look good and beautiful….
on June 18, 2023
Posted by: Kwesimoore
Gender:Male
Length of ownership:1 week
I’ve owned this product for a week now and so far I’m happy
Written by a customer while visiting bose.com
Customer Rating
3
My quiet comfort II.
on June 18, 2023
Posted by: Scott
Length of ownership:1 month
I am very happy with the sound quality. But I had to replace the first pair due to the left bud stoped working. And this morning could not get music or games to play through them. Disconnected them and rebooted the phone. Then tried about an hour later and they are working fine. Oddly Siri work just fine.
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hi Scott,
Thanks for leaving your thoughts on your QC Earbuds II. It's great to hear you were impressed by the sound quality but I'm sorry to hear you had issues with your first set. You did the right thing by disconnecting them. Generally if there is an issue with connection, establishing a new pairing will help illeviate problems. Remember, make sure the buds are also fully updated.
Jeff - Customer Support
Thanks for leaving your thoughts on your QC Earbuds II. It's great to hear you were impressed by the sound quality but I'm sorry to hear you had issues with your first set. You did the right thing by disconnecting them. Generally if there is an issue with connection, establishing a new pairing will help illeviate problems. Remember, make sure the buds are also fully updated.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Mr
on June 18, 2023
Posted by: Jazzticks
Gender:Male
Length of ownership:1 month
I wish the product would have a tracking features.
Written by a customer while visiting bose.com
Customer Rating
5
AWESOME Sound!!!!!!!
on June 19, 2023
Posted by: Munch Boogie
Gender:Male
Length of ownership:1 week
I've been buying Bose products for over 30 years so I know the quality would be great. These earbuds fit nicely in my ears and the sound quality is way beyond what I was expecting, great bass and clear treble, can't go wrong with this set.
Written by a customer while visiting bose.com
Customer Rating
3
Constantly losing Bluetooth connection
on June 19, 2023
Posted by: Ajmoss23
Gender:Male
Length of ownership:1 week
Buds sound great when connected issue is mine are constant losing Bluetooth connection to my IPhone 12.
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
It's great that you're enjoying the sound quality of your earbuds. I'm sorry that you're facing an issue with losing connection to your iPhone 12. We have some great troubleshooting tips to address this concern that you can find here - https://bose.life/43SqZCy.
Should this problem continue, please reach out to our customer support for further assistance - https://bose.life/3PhSVLz.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound quality of your earbuds. I'm sorry that you're facing an issue with losing connection to your iPhone 12. We have some great troubleshooting tips to address this concern that you can find here - https://bose.life/43SqZCy.
Should this problem continue, please reach out to our customer support for further assistance - https://bose.life/3PhSVLz.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Great Sound Quality but poor case
on June 19, 2023
Posted by: Brandon
Gender:Male
Length of ownership:1 week
The sound quality is on Par with Bose, but the case that it comes in is subpar. It's often difficult to remove the Earbuds and ackward to put them back in. Im afraid to use them on a plane during a flight as I might drop one due to the difficulty removing them from the Case. I should have bought the Quiet Comfort Headsets instead.
Response from bose.comBy Nelson Penney, Customer Support, June 21, 2023
Hi Brandon,
Thanks for leaving your thoughts on the QC Earbuds II. It's fantastic to hear you were impressed by the sound quality offered by the buds. With regard to the case - there is only one way that the buds can go in because they are formed to fit the case which can be difficult initially. Once you've used them enough times it'll become second nature to the position in which they need to face to be inserted. IIf you continue finding it difficult, remember we offer a 90-day risk-free trial period where you can return the buds if you are not completely satisfied. Get in touch with us today if you wish to book a return. https://bose.life/3ET4mCs.
Jeff - Customer Support
Thanks for leaving your thoughts on the QC Earbuds II. It's fantastic to hear you were impressed by the sound quality offered by the buds. With regard to the case - there is only one way that the buds can go in because they are formed to fit the case which can be difficult initially. Once you've used them enough times it'll become second nature to the position in which they need to face to be inserted. IIf you continue finding it difficult, remember we offer a 90-day risk-free trial period where you can return the buds if you are not completely satisfied. Get in touch with us today if you wish to book a return. https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com