Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
great quality sound
on June 11, 2023
Posted by: Saeed
Gender:Male
Length of ownership:1 month
I pur hated this a few weeks back and find it excellent sound quality
Written by a customer while visiting bose.com
Customer Rating
2
poor voice quality
on June 12, 2023
Posted by: PJ05
Gender:Male
Length of ownership:1 month
People on the other end of a phone call find the audio extremely poor
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
I'm sorry that you're having some difficulty with phone calls. We recently contacted you directly to help with this concern. In case you haven't seen our message, we suggested following the steps for poor microphone pickup here - https://bose.life/3PuTOQO.
We'd love to hear back from you and provide further support if needed.
Thanks,
Charlotte - Customer Support
I'm sorry that you're having some difficulty with phone calls. We recently contacted you directly to help with this concern. In case you haven't seen our message, we suggested following the steps for poor microphone pickup here - https://bose.life/3PuTOQO.
We'd love to hear back from you and provide further support if needed.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
It OK!
on June 12, 2023
Posted by: Paying Customer
Gender:Male
Length of ownership:6 months
For the money they cost I’m not that satisfied… my first pair I had to send back within 3 months due to my earpubs not charging… they did send me a new pair which was a very fast process which I definitely appreciate…. But my headphones just disconnects on its own when connected to my iPhone and this happens often not happy with that but the features on the headphones “different modes” are cool tho
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
It's great that you're enjoying some aspects of your earbuds. We reached out to you directly recently as we want to help with any connectivity issues you're facing. In case you haven't seen this, please try the steps at https://bose.life/3Nh6BE2.
We'd love to hear how you get on with this!
Thanks,
Charlotte - Customer Support
It's great that you're enjoying some aspects of your earbuds. We reached out to you directly recently as we want to help with any connectivity issues you're facing. In case you haven't seen this, please try the steps at https://bose.life/3Nh6BE2.
We'd love to hear how you get on with this!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Dr. Bose knows sound.
on June 12, 2023
Posted by: CFII
Gender:Male
Length of ownership:1 week
The QC Ear Buds II, exceeded my wildest expectations but did not surprise me. Having been a devoted BOSE fan for years, I knew that the product would be exceptional and, once again, BOSE did not disappoint me.
Written by a customer while visiting bose.com
Customer Rating
3
Noise reduction not great
on June 12, 2023
Posted by: hpridgen
Gender:Male
Length of ownership:1 month
Recently bought these as an "upgrade" to my Bose QC Earbuds. The noise cancellation feature is not as effective. The quiet mode of original QC Earbuds and new Airpod Pro 2nd gen. is far superior.
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey,
I hope that you're enjoying your new earbuds so far. Sorry that you feel the noise cancellation is not as effective as the previous generation. This is unusual as we significantly improved the noise cancellation performance.
We recently contacted you directly as we want to help improve your experience. In case you haven't seen our message, we wanted to check that you've tried the different size stability bands/tips? Ensuring that you have the best fit with improve the seal for noise cancellation. You can view our advice on this here - https://bose.life/3pbbIO1.
Additionally, we have some great troubleshooting steps if your noise cancellation is not working as it should. These can be found at https://bose.life/3PnWm3l.
We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
I hope that you're enjoying your new earbuds so far. Sorry that you feel the noise cancellation is not as effective as the previous generation. This is unusual as we significantly improved the noise cancellation performance.
We recently contacted you directly as we want to help improve your experience. In case you haven't seen our message, we wanted to check that you've tried the different size stability bands/tips? Ensuring that you have the best fit with improve the seal for noise cancellation. You can view our advice on this here - https://bose.life/3pbbIO1.
Additionally, we have some great troubleshooting steps if your noise cancellation is not working as it should. These can be found at https://bose.life/3PnWm3l.
We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Smooth Sounding
on June 12, 2023
Posted by: SmoothK
Gender:Female
Length of ownership:1 month
I bought my earbuds about a month ago to use when walking because I was tired of holding my phone in my hand!!
Written by a customer while visiting bose.com
Customer Rating
2
Works Great--_When it works
on June 12, 2023
Posted by: Richie
Length of ownership:1 month
I am very impressed with noise reduction but the problem is they don't always connect, My new Ipad cannot stay connected and my phone is in and out. Not very happy about that,
Response from bose.comBy Nelson Penney, Customer Support, June 20, 2023
Hey Richie,
I'm pleased to hear that you're impressed with the noise reduction. We recently contacted you directly as we want to help with any difficulties you're facing with the Bluetooth connection. If you haven't seen our message, here's some steps that we recommend you try. For trouble connecting to devices - https://bose.life/3Ng33C0. When having difficulty staying connected - https://bose.life/3pmslWV.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're impressed with the noise reduction. We recently contacted you directly as we want to help with any difficulties you're facing with the Bluetooth connection. If you haven't seen our message, here's some steps that we recommend you try. For trouble connecting to devices - https://bose.life/3Ng33C0. When having difficulty staying connected - https://bose.life/3pmslWV.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Falls out
on June 12, 2023
Posted by: Peter
Gender:Male
Length of ownership:1 week
I have tried all combinations of ear tips and stabilizers, but they still fall out. Just wondering, why did you eliminate the "stay hear" ear tip design? Seems like they still need it.
Written by a customer while visiting bose.com