Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent noise cancelling and sound
on June 8, 2023
Posted by: Rugged
Gender:Male
Length of ownership:1 month
Purchased this about a month ago and very pleased with the sound quality and noise canceling.
Written by a customer while visiting bose.com
Customer Rating
3
Call out
on June 8, 2023
Posted by: Chet965
Gender:Male
Length of ownership:1 week
My ears must be weird. No matter what options for fit the buds keep falling out.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry that you've faced some difficulty with the fit of your earbuds. We recently contacted you directly to assist you further with this. In case you missed it, we suggested ensuring that you are wearing the earbuds correctly by using the guidance here - https://bose.life/3WX6G3W. If this did not help, we also let you know that we have some additional size tips and stability bands.
Please get back to us directly if you'd like us to help you with this.
Thanks,
Charlotte - Customer Support
I'm sorry that you've faced some difficulty with the fit of your earbuds. We recently contacted you directly to assist you further with this. In case you missed it, we suggested ensuring that you are wearing the earbuds correctly by using the guidance here - https://bose.life/3WX6G3W. If this did not help, we also let you know that we have some additional size tips and stability bands.
Please get back to us directly if you'd like us to help you with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love these!
on June 8, 2023
Posted by: Val
Gender:Female
Length of ownership:1 week
I bought a refurbished pair to replace my previous ear buds and I absolutely love these - the sound quality is amazing. I work in a busy office full of engineers and the noise cancellation is a life saver.
Written by a customer while visiting bose.com
Customer Rating
3
Good product
on June 9, 2023
Posted by: Denise 23
Gender:Female
Length of ownership:1 month
I returned this because the charging case was faulty. Sometimes it would charge the Left ear, Sometimes it wouldn't. Same with the right ear. Also, the shortcuts to noise canceling or/and music were confusing to figure out
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi Denise.
Thank you for your feedback. Sorry to hear that you had a faulty charging case. Please check if the pins of the left earbud are sitting properly on the charging base. I have also provided a link for the touch control shortcuts. https://bose.life/3WwAunT. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your feedback. Sorry to hear that you had a faulty charging case. Please check if the pins of the left earbud are sitting properly on the charging base. I have also provided a link for the touch control shortcuts. https://bose.life/3WwAunT. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
Super !!! 👌
on June 9, 2023
Posted by: jc
Length of ownership:1 month
Cristal Clear audio. Must ad 3D stereo enhanced and dynamic 3D 4D stereo effect..👍👍
Written by a customer while visiting bose.com
Customer Rating
5
Works great
on June 9, 2023
Posted by: Gary
Gender:Male
Length of ownership:1 month
I wanted noise canceling ear buds for when I cut grass, they work great !
Written by a customer while visiting bose.com
Customer Rating
3
Good Enough
on June 9, 2023
Posted by: Noah
Gender:Male
Length of ownership:1 month
It has been colse to a month of using the head phones almost daily.
Pros: quality sound, looks cool, convenient storage, charges quickly at this time
Cons: falls out while running or flexing ears, sweat and hair can stop the device, difficult to tap two/three times (inconsistent skip/rewind), warranty is not clear so I’m overly protective, would not bring on a skateboard/bike ride
Mostly used to help me study
Pros: quality sound, looks cool, convenient storage, charges quickly at this time
Cons: falls out while running or flexing ears, sweat and hair can stop the device, difficult to tap two/three times (inconsistent skip/rewind), warranty is not clear so I’m overly protective, would not bring on a skateboard/bike ride
Mostly used to help me study
Response from bose.comBy Nelson Penney, Global Customer Service, June 20, 2023
Hi Noah, I'm pleased to hear you're a huge fan of the audio quality, design and functionality of the QC Earbuds II. In regard to the issues with fit you've experienced, have you tried all included sizes of eartips and stability bands included with the earbuds? Also, please check out our guidance at https://bose.life/43N3Dhn for assistance with finding the perfect fit. Let us know if you continue to run into problems with the fit by reaching out at https://bose.life/3NDnIkz, so we can help you find a solution to use these when biking/skateboarding, and not just for your studies!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound!
on June 9, 2023
Posted by: S Nghiem
Gender:Female
Length of ownership:1 month
This is Mother's Day gift from my husband. Love it!
Written by a customer while visiting bose.com