Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Quiet comfort ear buds
on June 7, 2023
Posted by: Dyate23
Gender:Female
Length of ownership:1 week
I bought these a few weeks ago
Boise never dispoimened. Great as always.
Boise never dispoimened. Great as always.
Written by a customer while visiting bose.com
Customer Rating
2
Great earphones. I’ll give it a 8 out of 10
on June 7, 2023
Posted by: Bimmer850
Length of ownership:1 month
Amazing sounds. Unfortunately, they don’t stay in my ear. I find myself constantly adjusting them. Because at the price they are. I would hate to have one fall out and get destroyed.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
It's great to hear that you're enjoying the sound. I'm sorry that you're unable to find a stable fit. We recently contacted you directly offering some advice on how to wear and adjust the earbuds correctly. This can be found here - https://bose.life/3OYxSxs. We also informed you that we have some additonal size tips and stability bands and we hope that these will help you!
If there's anything thing else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the sound. I'm sorry that you're unable to find a stable fit. We recently contacted you directly offering some advice on how to wear and adjust the earbuds correctly. This can be found here - https://bose.life/3OYxSxs. We also informed you that we have some additonal size tips and stability bands and we hope that these will help you!
If there's anything thing else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic sound and comfort
on June 7, 2023
Posted by: Jill22
Gender:Female
Length of ownership:1 month
My only difficulty is figuring out how to switch from music to answering a call but I’m sure I will get used to it.
Written by a customer while visiting bose.com
Customer Rating
3
Great sound, poor charging.
on June 7, 2023
Posted by: RRRJSODA
Gender:Male
Length of ownership:1 month
I bought these ear buds a month ago and they will not hold a charge. I have returned them and waiting for the new ones to arrive. Very frustrating after paying so much money for these air buds. However, huge fan of Bose and we’ll see what happens when I get replacements. Thanks.
Response from bose.comBy Nelson Penney, Customer Care, June 9, 2023
Hi.
Thank you for your post. Sorry to hear that you had a battery issue with your earbuds. It is good that a replacement is on its way. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Thank you for your post. Sorry to hear that you had a battery issue with your earbuds. It is good that a replacement is on its way. If you have questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
- Marvin
Written by a customer while visiting bose.com
Customer Rating
5
A definite upgrade from the QC1
on June 7, 2023
Posted by: JeffN
Gender:Male
Length of ownership:3 months
I've owned the original QC1 earbuds and liked them, but decided to move to the QC2 after reading several great reviews. I agree that the overall sound including noise cancellation is better and worth an upgrade since my wife wanted something to occasionally use on airplanes so I wasn't trashing the old ones. I wish there was some way to determine the case charging status other than when it is fully discharged. Also, I have to use the Bluetooth setting tab on my phone, computer, or iPad to connect to the QC2s when changing devices. The Bose Music app may show they are connected, but usually they aren't after a device switch until I manually connect through the Bluetooth tab.
Written by a customer while visiting bose.com
Customer Rating
5
Very happy with the product so far!
on June 7, 2023
Posted by: SHILOHBLACK
Gender:Male
Length of ownership:1 month
I purchased these ear buds and what a great sound they have also the sound cancelling is very good. The only gripe is the controls...I am a older guy so they have too many features for this old guy to learn!
Written by a customer while visiting bose.com
Customer Rating
5
(Bose Quiet ComfortEarbuds 2) great service.
on June 7, 2023
Posted by: Tim
Gender:Male
Length of ownership:3 months
The earbuds I bought couldn’t hold a complete charge so I sent them back - they were inspected and was sent a new pair. Great service!
Written by a customer while visiting bose.com
Customer Rating
5
Upgraded to QC II Earbuds- great move!
on June 7, 2023
Posted by: Luke
Gender:Male
Length of ownership:1 month
QC II is definitely an upgrade. Smarter Bluetooth makes it easier to manage multiple devices. Great Bose sound and quality hardware like I’m accustomed to with my other Bose products.
Written by a customer while visiting bose.com