Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Low sound
on June 4, 2023
Posted by: dalamo103
Gender:Male
Length of ownership:1 week
I’m not thrilled with this product , it needs more volume
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry to hear that you're not thrilled with your earbuds due to the lack of volume. We recently contacted you directly to gather some further information and provide assistance where needed. If you missed this, we provided some troubleshooting for low audio from your earbuds that you can find here - https://bose.life/3qrDyFS. It would also be great if you tested your earbuds whilst connected to another device to see if you're still facing a volume issue.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're not thrilled with your earbuds due to the lack of volume. We recently contacted you directly to gather some further information and provide assistance where needed. If you missed this, we provided some troubleshooting for low audio from your earbuds that you can find here - https://bose.life/3qrDyFS. It would also be great if you tested your earbuds whilst connected to another device to see if you're still facing a volume issue.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
A little noisy when biking
on June 4, 2023
Posted by: Tim
Gender:Male
Length of ownership:1 month
Great noise canceling. Sound is good but when biking there is a hissing noise. I don't remember that with the last set
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hi Tim,
I'm pleased to hear that you're impressed with the noise cancelling and sound. I'm sorry that you're experiencing a hissing nose when biking. We've reached out to you directly to see if we can help to address this. If you haven't seen our message yet, we suggested following the steps found here - https://bose.life/3NnHXTw.
We also wanted to know if the noise cancellation mode effects the hissing. It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're impressed with the noise cancelling and sound. I'm sorry that you're experiencing a hissing nose when biking. We've reached out to you directly to see if we can help to address this. If you haven't seen our message yet, we suggested following the steps found here - https://bose.life/3NnHXTw.
We also wanted to know if the noise cancellation mode effects the hissing. It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great features
on June 4, 2023
Posted by: The one and only
Gender:Male
Length of ownership:1 week
I’ve had it for a little over a week, and I love it.
Written by a customer while visiting bose.com
Customer Rating
5
Out of this world Satisfaction
on June 5, 2023
Posted by: Poet775
Gender:Female
Length of ownership:1 week
I took a risk buying these earbuds. For the price, I was really impressed. Less then a week later I was blown away by the amount of satisfying bass these things produced. I wore them while watching one of my favorite movies.... omg 😲 I felt like I was sitting in a movie theater. The bass won me over, the clarity and sound stage had me loss in the movie. All the cool features made it worth the purchase. Never going back to any other earbud. Worth every penny. Love bose. Thank you 😊 💓
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on June 5, 2023
Posted by: Bobby
Gender:Male
Length of ownership:1 month
I love these and they are so awesome, I would recommend these to anyone!
Written by a customer while visiting bose.com
Customer Rating
5
Truly Quiet!!!
on June 5, 2023
Posted by: MaryK
Gender:Female
Length of ownership:1 month
My son got these as a birthday gift. I said to him, not sure why we didn't get these earlier.
Written by a customer while visiting bose.com
Customer Rating
5
First Earbuds
on June 5, 2023
Posted by: Velowine
Gender:Male
Yes the Bose QC earbuds have met my expectations! Ask me in a year to see how they're holding up.
Written by a customer while visiting bose.com
Customer Rating
3
Bose quietconfort
on June 6, 2023
Posted by: Cali626
Gender:Female
Length of ownership:1 month
Not the most clear, when talking on the phone it picks up all the background noise when I talk, battery is not the best. If you use one head phone the quality is not the best if you want to listen to music only yes it's great.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
It's great that you've been enjoying your earbuds for music, but I'm sorry that the call quality or battery life hasn't been the best. We reached out to your directly with some advice to address these issues. To recap, it would be great if you could check out the following troubleshooting steps to address concerns with the call quality - https://bose.life/3Cl3VQB.
In terms of the battery life, you should get 6 hours from the earbuds and an additional 18 hours from the charging case. If you're not, then please see our recommendations here - https://bose.life/3CrPEkZ.
Thanks,
Charlotte - Customer Support
It's great that you've been enjoying your earbuds for music, but I'm sorry that the call quality or battery life hasn't been the best. We reached out to your directly with some advice to address these issues. To recap, it would be great if you could check out the following troubleshooting steps to address concerns with the call quality - https://bose.life/3Cl3VQB.
In terms of the battery life, you should get 6 hours from the earbuds and an additional 18 hours from the charging case. If you're not, then please see our recommendations here - https://bose.life/3CrPEkZ.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com