Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Love these ear buds!
on June 1, 2023
Posted by: Kt
Gender:Female
Length of ownership:1 month
The noise reduction is INCREDIBLE! Highly recommend these
Written by a customer while visiting bose.com
Customer Rating
4
Short Playback Time Bose
on June 1, 2023
Posted by: Butchie
Gender:Male
Length of ownership:1 month
Over all great product with excellent noise cancellation capabilities. Only drawbacks is very short playback time is only 6 hours. Not very useful for long flights or working on a noisy environment continuously.
Written by a customer while visiting bose.com
Customer Rating
4
Trouble with the fit
on June 1, 2023
Posted by: Dee
Gender:Male
Length of ownership:1 week
The sound is excellent having trouble with the fit and the comfortability
Written by a customer while visiting bose.com
Customer Rating
5
Exceeded expectations
on June 3, 2023
Posted by: Olek
Gender:Male
Length of ownership:1 month
As a runner I am always in search of better headphones. And honestly I was positive shocked putting these on first time. After too many pairs of other brands and models QC II feel and sound like next generation of true wireless technology.
First of all sound quality: these trully sound like over the ear headphones. No other wireless earbuds are even close.
Second - comfort. Running with them for over 2 hours and no irritations or any discomfort. They also sit stable, not moving at all.
ANC is just the best, nothing to compare with.
Controls... are okay. As someone who prefers buttons to touch I am okay with controls. Some random touches here and there, but not the worst.
First of all sound quality: these trully sound like over the ear headphones. No other wireless earbuds are even close.
Second - comfort. Running with them for over 2 hours and no irritations or any discomfort. They also sit stable, not moving at all.
ANC is just the best, nothing to compare with.
Controls... are okay. As someone who prefers buttons to touch I am okay with controls. Some random touches here and there, but not the worst.
Written by a customer while visiting bose.com
Customer Rating
5
Nice Improvement on OG earbuds
on June 3, 2023
Posted by: AshLIyea
Gender:Female
Length of ownership:3 months
Much lighter and noticeably improved audio quality. As a trade off, they are more flimsy. I have dropped them and cosmetically damaged them which never happened with the OG earbuds. Still works though!
Written by a customer while visiting bose.com
Customer Rating
4
Bose QC II Earbuds
on June 4, 2023
Posted by: Mister T
Gender:Male
Length of ownership:3 months
I love how they sound and function. I do experience occasional Bluetooth disconnects which I find annoying, but this may be my phone (IPhone 13 Pro) as my previous buds did this as well.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds QC tII
on June 4, 2023
Posted by: Sapphire
Gender:Male
Length of ownership:1 week
The most incredible earbuds I have owned that’s far. I had the ear buds QC one, but these fit more comfortable and people can hear me better.
Written by a customer while visiting bose.com
Customer Rating
3
So far, not sure.
on June 4, 2023
Posted by: Itchy58
Gender:Female
Length of ownership:1 month
I’ve been using these for about three weeks and am contemplating returning them. While the sound is nice, a few times they haven’t connected easily with my phone and that’s very irritating. I never have that issue with my AirPods. And the noise cancellation isn’t great either. Not sure yet what I’ll do.
Response from bose.comBy Nelson Penney, Customer Support, June 9, 2023
Hey,
I'm sorry that you've been facing some connection issues with your earbuds. We recently reached out to you directly to assist you further. In case you missed it, here's what we suggested.
Please try the following steps at - https://bose.life/43wCizQ. We also suggested testing your earbuds when connected to another https://bose.life/3WV5QVD see if the connection issues persist.
In terms of the noise cancellation, having the correct fit is essential. Follow the steps here to check this - https://bose.life/3X2AVH0.
We hope to hear back from you soon to see how things went.
Thanks,
Charlotte - Customer Support
I'm sorry that you've been facing some connection issues with your earbuds. We recently reached out to you directly to assist you further. In case you missed it, here's what we suggested.
Please try the following steps at - https://bose.life/43wCizQ. We also suggested testing your earbuds when connected to another https://bose.life/3WV5QVD see if the connection issues persist.
In terms of the noise cancellation, having the correct fit is essential. Follow the steps here to check this - https://bose.life/3X2AVH0.
We hope to hear back from you soon to see how things went.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com