Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
I am amazed....these are great
on May 23, 2023
Posted by: Slaiterv
Gender:Male
Length of ownership:1 month
Had these for a couple of weeks. I am amazed at the depths of sound and The easibility of use. They are a great investment And would highly recommend these to anybody that is looking For deep full sound in music or full Emerson into sports.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Sound!
on May 23, 2023
Posted by: debo10
Gender:Male
Length of ownership:1 month
I was reluctant to buy these Bose QuietComfort II because I wanted a wireless charging case. However, you really won't miss it. It's nothing to just plug it into the USB-c charger and it takes no time. What you get is a great sound, excellent features, quiet environment when you want it, secure fit, and an overall great Bose-like experience! They are worth it!
Written by a customer while visiting bose.com
Customer Rating
4
Easy to operate
on May 24, 2023
Posted by: Alaskandreamer
Gender:Female
Length of ownership:1 month
They are great. Sound canceling is amazing. Only complaint is the sizes that come with them. They should offer a smaller size with them, the small is still too large & they hurt my ears. I’ll reevaluate after I purchase the additional sizes offered.
Written by a customer while visiting bose.com
Customer Rating
4
Great product
on May 24, 2023
Posted by: Vkeith55
Gender:Male
Length of ownership:1 week
I have 2 pair, 1 edition and the second that I recently purchased. The only issue I have with the ll's is it hard to get the earbud out.
Written by a customer while visiting bose.com
Customer Rating
2
Connectivity is always a hit or miss
on May 24, 2023
Posted by: Jawn
Gender:Male
Length of ownership:1 month
Whenever it comes to connecting to my iPhone it has a difficult time, however everything else about this product is fantastic. I just wish that it didn’t give me so much trouble when I booted them up
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
It's great to hear you were happy with the QC Earbuds II but it's disappointing to hear you have experienced issues with connectivity. We reached out to you to help with this and provided this article https://bose.life/3MYpJrr to help remedy the problem.
We will look forward to hearing how you got on with troubleshooting this. Remember, we offer free technical support so please feel free to reach out to us, we'll be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
It's great to hear you were happy with the QC Earbuds II but it's disappointing to hear you have experienced issues with connectivity. We reached out to you to help with this and provided this article https://bose.life/3MYpJrr to help remedy the problem.
We will look forward to hearing how you got on with troubleshooting this. Remember, we offer free technical support so please feel free to reach out to us, we'll be happy to help! https://bose.life/3ET4mCs.
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Not What I expected!
on May 24, 2023
Posted by: Jim
Gender:Male
Length of ownership:1 week
It has a nice design, appealing color, and is suitable for music and calls. However, it is not suitable for working out or jogging, contrary to what I was told.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Jim, I'm glad to hear you're a fan of the design and functionality of the QC Earbuds II! We reached out to you directly to help with your fit concerns - have you tried all included sizes of ear tips and stability bands? Please check out the guidance at https://bose.life/3OE4iNt, and let us know if you need an alternative size eartip. We look forward to hearing back from you, but feel free to reach out at https://bose.life/3ET4mCs so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
The best ANC earbuds on the market
on May 24, 2023
Posted by: Tony
Gender:Male
Length of ownership:1 week
They are comfortable and stable, I can wear them workout. Sound is very good if you are a bass head. For me, I still prefer AirPods Pro's spacial audio sound.
They have problems:
1. strong static noises. If you in a quiet place, and don't play any music, like a rainy day.
2. Connection unstable. This happens everyday. Sometimes one buds suddenly lose the connect after 1-2 sec reconnected. Yesterday when I was on the treadmill, after 20mins running, the left bud stopped playing music, only right bud playing sound, looks like I have to put them in the case to reconnect, but I can't stop running at that time, really annoying.
Overall, I'm very satisfy the fit, and ANC. Sound is also very good. If Bose can fix static noise and connection problem, I would recommend them to all my friends.
They have problems:
1. strong static noises. If you in a quiet place, and don't play any music, like a rainy day.
2. Connection unstable. This happens everyday. Sometimes one buds suddenly lose the connect after 1-2 sec reconnected. Yesterday when I was on the treadmill, after 20mins running, the left bud stopped playing music, only right bud playing sound, looks like I have to put them in the case to reconnect, but I can't stop running at that time, really annoying.
Overall, I'm very satisfy the fit, and ANC. Sound is also very good. If Bose can fix static noise and connection problem, I would recommend them to all my friends.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Tony, I'm glad you're enjoying the fit, audio quality and noise-cancellation of the QC Earbuds II! We reached out to you directly with some assistance regarding the issues. With ANC products, there may be a noise floor but this shouldn't be noticeable, so I would recommend trying the steps at https://bose.life/3okuVfP to clear any static audio. If you're running into Bluetooth difficulties, please attempt the troubleshooting at https://bose.life/3OKrIAP. Let us know how things go by reaching back out to us, or contacting at https://bose.life/3ET4mCs so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great Sound But Poor Battery
on May 25, 2023
Posted by: Darryl from the Bay
Gender:Male
Length of ownership:1 month
I have been a dedicated Bose purchaser for a long time... have probably owned a dozen or so different products over the past 15 years. These QuietComfort earbuds sound great and fit really well during runs, but the biggest problem I have with them is they actually lose a lot of charge when idle in the case. Mine were fully charged, and after not being able to run for 2 weeks, I put them in my ear and it said battery life was low, so I couldn't use them. I understand a little bit of drainage, but not that much. Two other brands that I have buy will not mention never have this issue.
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hi Darryl, it's great to hear of your loyalty to Bose and I'm glad the QC Earbuds II have been great so far! We reached out to you directly with some assistance regarding the battery life issue. One full charge should provide six hours, with the case holding an additional eighteen hours, so please try the steps at https://bose.life/422bTZr. Do let us know if the problem persists by reaching back out to us, or getting in touch at https://bose.life/3ET4mCs, so we can assist you further with this if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com