Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Excellent Customer Service
on May 19, 2023
Posted by: Knobby
Gender:Male
Length of ownership:3 months
I can not begin to tell you in this day and age how important customer service is. Bose went above and beyond. No questions asked.
Written by a customer while visiting bose.com
Customer Rating
4
Good earbuds
on May 21, 2023
Posted by: Ktinley
Gender:Male
Length of ownership:1 month
Nice fit. All others earbuds that I have tried did not stay tight in my ear or would fall out with a little activity. The Bose have outstanding noise reduction and comfort. The “Aware” mode could stand to let sound in, especially voices. Overall these earbuds are meeting my needs.
Written by a customer while visiting bose.com
Customer Rating
5
Great Features & Sound
on May 21, 2023
Posted by: Deb
Gender:Female
Length of ownership:1 week
I bought these as an upgrade from my previous Bose earbuds. These are quite a bit smaller and I did swap out the rubber insert for a better fit. I love the noise cancellation option and look forward to putting them to the ultimate test on my next flight. The sound quality is superb.
Written by a customer while visiting bose.com
Customer Rating
4
Music it’s awesome, phone use…… not so much.
on May 21, 2023
Posted by: Db
Gender:Male
Length of ownership:1 month
The music audio is fantastic.
The phone use is pretty terrible so far. People can not hear me and I have not found a setting that works good yet.
The phone use is pretty terrible so far. People can not hear me and I have not found a setting that works good yet.
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Canceling
on May 21, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:1 month
Really happy with these, so far. Learning the nuances. Battery seems strong.
Written by a customer while visiting bose.com
Customer Rating
5
Powerful
on May 21, 2023
Posted by: Marcus1963
Gender:Male
Length of ownership:1 week
Absolutely love the imax type of sound coming from the earbuds
Written by a customer while visiting bose.com
Customer Rating
5
Great quality
on May 21, 2023
Posted by: FenderHD
Gender:Male
Length of ownership:1 month
I had bose for over the years and so far this is the best ear buds I have owned
Written by a customer while visiting bose.com
Customer Rating
3
Not charging
on May 21, 2023
Posted by: Illinois Boy
Gender:Male
Length of ownership:1 week
they will no longer charge. When we plug them in the light on the case blinks amber and white, and they wont charge up. Any Suggestions
Response from bose.comBy Nelson Penney, Customer Support, May 26, 2023
Hello,
I'm sorry to hear you had issues charging your earbuds. We reached out to you to help remedy this with some instructions found at https://bose.life/45AZ7nJ. We look forward to hearing from you to let us know if any of these options helped resolve the issue.
Please feel free to get in touch with us if you continue having problems with the buds, we'll be more than happy to assist further. https://bose.life/3ET4mCs
Jeff - Customer Support
I'm sorry to hear you had issues charging your earbuds. We reached out to you to help remedy this with some instructions found at https://bose.life/45AZ7nJ. We look forward to hearing from you to let us know if any of these options helped resolve the issue.
Please feel free to get in touch with us if you continue having problems with the buds, we'll be more than happy to assist further. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com