Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Great earbuds
on May 10, 2023
Posted by: LaMark
Gender:Male
Length of ownership:1 month
I bought my earbuds a month ago. I love the quality of sound and fit. And really love the noise cancelling feature.
Written by a customer while visiting bose.com
Customer Rating
5
Amazin Sound
on May 10, 2023
Posted by: LiLGrey
Gender:Male
Length of ownership:1 month
I bought these buds a month ago, the sound is incredible connection is a breeze with bluetooth. I enjoy sounds of nature at I listen to rain and thunder and the sound is as I am outside in the middle of the storm. Great sound.
Written by a customer while visiting bose.com
Customer Rating
4
Great buds
on May 11, 2023
Posted by: B
Gender:Male
Length of ownership:6 months
Great earbuds, sound is fantastic. 2nd pair due to one of the copper charging prongs in the case broke and was unable to charge the left bud.
Written by a customer while visiting bose.com
Customer Rating
2
Sound issue
on May 11, 2023
Posted by: Andrew
Gender:Male
Length of ownership:1 month
They give me this earbuds like give but I have a issue when this is connected right away I can ear a little noise that is not part of the app or noise cancellation
Response from bose.comBy Nelson Penney, Global Customer Service, May 15, 2023
Hi Andrew, I hope you're enjoying your new earbuds so far! We reached out to you with a message directly, to help with your concerns. Is the noise you hear a short or continued noise? You may be hearing the connection tone which is completely normal. If you continue to hear unusual noises, please try the steps at https://bose.life/3IbU9DK, and let us know what you find by reaching back out to us. Alternatively get in touch with us at https://bose.life/3M4i5dd if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great sound
on May 11, 2023
Posted by: Candy
Length of ownership:6 months
These were rather amazing Christmas gift from husband, who would not normally purchase something so expensive. I could be aware or "unaware" as needed. However, one issue I had was the left ear not fitting properly no matter which size I used in the replacements. Then a few weeks ago one fell out in giant parking lot. After searching for 2 hours and giving word to security, I had to face the music and tell my husband. I'd pay to replace it, if it's an option. And otherwise, I'd given 5 stars
Response from bose.comBy Nelson Penney, Global Customer Service, May 15, 2023
Hi there, I'm pleased you've been enjoying the earbuds! We're sorry to learn you experienced an issue with the fit of your earbud, but we offer an alternative sized ear tip kit that you can try for future reference. We reached out to you with a message directly to assist with the service options, so please check out this message and let us know your decision, so we can help you resolve this problem. Alternatively, reach out to us at https://bose.life/3M4i5dd, and we'll be happy to help!
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Fabulous sound, incredible noise canceling
on May 12, 2023
Posted by: Breezy
Gender:Male
Length of ownership:1 month
Excellent results using the QC2 in a variety of settings.
I have been using Bose products for 25 plus years now, as technology improves slowly your wish list for product features get checked off.
These headphones have much of my list covered, great full sound, excellent noise canceling, comfortable for long periods and decent battery life.
The ease of use and ease of setup was noticeable over other products I’ve used, they seamlessly connect when you take them out of the case and are ready to go.
Battery life is more than adequate 95% of the time, for long journeys you will run out.
Noise canceling is impressive, I have used these in all kinds of noisy environments and they are great.
For my ears the sound was excellent for small ear buds. Comfort for long duration was good for me.
Items left wish list would be longer battery life, multiple Bluetooth device connect at the same time and a better level of waterproofing.
Overall well worth the price of admission
I have been using Bose products for 25 plus years now, as technology improves slowly your wish list for product features get checked off.
These headphones have much of my list covered, great full sound, excellent noise canceling, comfortable for long periods and decent battery life.
The ease of use and ease of setup was noticeable over other products I’ve used, they seamlessly connect when you take them out of the case and are ready to go.
Battery life is more than adequate 95% of the time, for long journeys you will run out.
Noise canceling is impressive, I have used these in all kinds of noisy environments and they are great.
For my ears the sound was excellent for small ear buds. Comfort for long duration was good for me.
Items left wish list would be longer battery life, multiple Bluetooth device connect at the same time and a better level of waterproofing.
Overall well worth the price of admission
Written by a customer while visiting bose.com
Customer Rating
5
Fantastic Sounds and Excellent workmanship
on May 13, 2023
Posted by: John 316
Gender:Male
Length of ownership:1 month
Bought a month very impressed very easy to use and Awesome color
Written by a customer while visiting bose.com
Customer Rating
2
Very bad connection and bad noise suppression
on May 13, 2023
Posted by: Juan
Gender:Male
Length of ownership:1 month
They lose connection with my iphone. In addition noise suppression in an airplane is bad ans still keeps lots of noise.
My model 35 are much better
Bad purchase for me
Response from bose.comBy Nelson Penney, Global Customer Service, May 19, 2023
Hi Juan, we hope you're enjoying the sound of the QC Earbuds II. We're sorry to hear about the connection issues, but we reached out with a message to directly help you. In this we included the steps at https://bose.life/3MiIGDK, so please give these a try. If you feel as if noise-cancellation isn't performing as expected please all follow the troubleshooting at https://bose.life/420s8pW. Let us know if this helps by reaching back out or contacting us at https://bose.life/43a27oN, so we can assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com