Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Bose QuietComfort Earbuds
on May 1, 2023
Posted by: Gary
Gender:Male
Length of ownership:1 week
The quality of the Bose QuietComfort earbuds is fantastic. They were easy to setup/pair with my phone and computer. My only complaint is the charge. I wish they lasted a little longer
Written by a customer while visiting bose.com
Customer Rating
3
It does not connect to bluetooth
on May 1, 2023
Posted by: Velvet Blueberry
Gender:Female
Length of ownership:1 week
I love the earbuds. They feel good in my ear. The only problem with them is that I have trouble connecting them to my phone. It asks me to connect them manually every time. Sometimes my bluetooth is on and it says they are connected but when I put them on I do not hear anything.
Response from bose.comBy Nelson Penney, Customer Support, May 9, 2023
Hello,
It's great to hear you love the QC Earbuds II but I'm sorry to learn you've had issues connecting them to your phone. That certainly shouldn't happen. I recommend having Bluetooth on your phone in the on position, before opening the case and removing the buds, the buds will then automatically start searching for the device they are paired with. If that doesn't happen, you should unpair the earbuds from the Bose Music app, then establish a new connection. That should resolve any potential corruptions.
If you still have problems, we welcome you to reach out to us for support, we'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
It's great to hear you love the QC Earbuds II but I'm sorry to learn you've had issues connecting them to your phone. That certainly shouldn't happen. I recommend having Bluetooth on your phone in the on position, before opening the case and removing the buds, the buds will then automatically start searching for the device they are paired with. If that doesn't happen, you should unpair the earbuds from the Bose Music app, then establish a new connection. That should resolve any potential corruptions.
If you still have problems, we welcome you to reach out to us for support, we'll be happy to help. https://bose.life/3ET4mCs
Jeff - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Unable to connect after six weeks
on May 1, 2023
Posted by: ly85
Gender:Female
Length of ownership:1 month
I bought the product a month and a half ago and I was really excited. Unfortunately it stopped connecting to my various devices after six/seven weeks, even though I tried resetting the whole thing following the troubleshooting instructions on the website. The noise cancellation and voice quality are good, but it’s still disappointing having to deal with connection issues this early on
Response from bose.comBy Nelson Penney, Global Customer Service, May 9, 2023
Hello,
Thanks for your feedback, we are happy to hear that you've been enjoying the noise cancellation and audio quality of your headphones. Sorry you've faced some connectivity issues, we appreciate you taking the time to troubleshoot this. You have a 1 year warranty and a lifetime of support available with your purchase, please reach out to us via https://bose.life/3M8UWrf for additional assistance.
Tegan - Customer Support
Thanks for your feedback, we are happy to hear that you've been enjoying the noise cancellation and audio quality of your headphones. Sorry you've faced some connectivity issues, we appreciate you taking the time to troubleshoot this. You have a 1 year warranty and a lifetime of support available with your purchase, please reach out to us via https://bose.life/3M8UWrf for additional assistance.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Birthday present
on May 1, 2023
Posted by: Poly
Gender:Male
Length of ownership:1 week
Loved easy to use great noise canceling almost no sound from outside, easy to wear don not fall
Written by a customer while visiting bose.com
Customer Rating
5
Love the noise cancelation
on May 1, 2023
Posted by: Sweet darky 1
Gender:Male
Length of ownership:1 week
Was waiting to get one and looking to get another the (eclipse gray)
Written by a customer while visiting bose.com
Customer Rating
4
Took a long time to get the correct fit
on May 3, 2023
Posted by: WILLLICH
Gender:Male
Length of ownership:1 month
I am a Bose loyalist. Have been for years. I was replacing my QC Earbuds just because I wanted something "new". Some initial issues 1) Everything is so damned slippery, including the additional silicone case, that I assume an early death or loss of these buds is inevitable. Have to handle them like a fabrage egg. 2) Getting the right fit was very painful and frustrating. The included pieces didn't fit my earholes (admittedly "unique", which is why I loved the ear hooks of prior Bose buds). Finally, with the extra fit kit, and about 45 min of trying various combinations, I finally achieved the correct and comfortable size for me. Sound is still top notch, calls are clear, and noise cancelling is fabulous (travel by air very regularly, and these are my only buds). It was a bit of a slog, but I will be happy as long as these little bits don't fall out of my hands and break/disappear.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing
on May 3, 2023
Posted by: Gunny G
Gender:Male
Length of ownership:1 month
I now go out of my way to put in my bose noise canceling ear buds. I was told there we nice but these have far exceed my expectations.
Written by a customer while visiting bose.com
Customer Rating
2
Meh
on May 3, 2023
Posted by: Magic
Gender:Male
Length of ownership:6 months
Is not what I was expecting. Bluetooth access with the phone takes a little bit longer, compared with other earbuds I used from other brands.
Written by a customer while visiting bose.com