Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
2
Catches noise easily in the background
on April 29, 2023
Posted by: Not happy b
Gender:Female
Length of ownership:1 month
I bought these air buds after having the Apple AirPods second generation. I bought them because the AirPods easily pick up my background and gets amplified four times. I was highly disappointed when I found out that these earbuds do the exact same thing. I love the noise cancellation and the ease of the app but they pick up my background very easily so when that happens, I disconnect the air buds and reconnect them for a better experience.
Response from bose.comBy Nelson Penney, Global Customer Service, May 1, 2023
Hello,
Thanks for reaching out, we're sorry to hear that you're experiencing background noise on calls. Feel free to reach out to us at https://bose.life/3LFOMyJ so we can get some additional details and help resolve this for you.
Tegan- Customer Support
Thanks for reaching out, we're sorry to hear that you're experiencing background noise on calls. Feel free to reach out to us at https://bose.life/3LFOMyJ so we can get some additional details and help resolve this for you.
Tegan- Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Terribly glitchy
on April 29, 2023
Posted by: Bobbybrown
Gender:Male
Length of ownership:1 month
These headphones are awful! They continuously stop working for no reason. The bluetooth disconnects and will not reconnect periodically. They are not reliable and are a clumsy design. Tapping on them turns them on or off, but this function happens without touching them as well.
Response from bose.comBy Nelson Penney, Customer Care, May 1, 2023
Hi Bobby.
Thank you for your post. Sorry to hear that you are having an issue with the Bluetooth connection of your earbuds. Please follow the simple steps here to address it. https://bose.life/3HsDPy2. If you require assistance in the future, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that you are having an issue with the Bluetooth connection of your earbuds. Please follow the simple steps here to address it. https://bose.life/3HsDPy2. If you require assistance in the future, please get in touch with us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on April 29, 2023
Posted by: Shilieda
Gender:Female
Length of ownership:1 month
Not super loud but with the noise cancellation it is more than loud enough
Written by a customer while visiting bose.com
Customer Rating
5
Great sound / excellent noise cancel
on April 29, 2023
Posted by: Jmac7640
Gender:Male
Length of ownership:1 month
Upgraded from sound sport, noise cancel for overseas flight was perfect, sound is great EQ feature to adjust bass = clutch
Written by a customer while visiting bose.com
Customer Rating
5
Great Product!
on April 29, 2023
Posted by: Nevik
Gender:Male
Length of ownership:1 month
I received this as a gift from my wife. I’ve always enjoyed Bose products because of their sound quality.
Written by a customer while visiting bose.com
Customer Rating
4
Excellent product
on April 30, 2023
Posted by: Bhotsie
Gender:Male
Length of ownership:1 month
Excellent anc function, fits my ear perfectly & does not fall out during heavy activities compared to other product. The only down side I notice was the quality of charging case cover that sqeaks when fitted to a hardcase. Probably the weak spot for damage. Other than that it is a great product.
Written by a customer while visiting bose.com
Customer Rating
3
Good quality
on April 30, 2023
Posted by: Zuriel
Gender:Female
Length of ownership:1 month
Certain users will find these nice to be cordless. Disappointing battery life so they are no good for my purposes in the field. Bose should have figured out a full day battery not just hours. So be prepared to take the usb charging case with you and recharge them several times a day. The noise settings work well. Nice job with that. Seems the music quality of these is not quite as good as the wire-type earbuds; not sure why. I still use my old wire-types more. If Bose would up battery capabilities they’d have a winner. I do love Bose products.
Response from bose.comBy Nelson Penney, Customer support, May 1, 2023
Hello, we appreciate your feedback for our QC earbuds II, if you are unhappy with the sound quality, you and adjust it via the equalizer within the Bose Music app. https://bose.life/42eDFCw. Should you need any further assistance please feel free to contact our technical support team who can help you further: https://bose.life/44iKcO3.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound and noise canceling, mediocre case
on May 1, 2023
Posted by: Jakel
Gender:Male
Length of ownership:1 week
The sound is really great on these earbuds, very well balanced. The noise canceling is also better than I expected from an earbud. The case, however, leaves something to be desired. My biggest complaint about the case is that the lid doesn't latch closed. I also have 2 sets of the Bose Soundsport earbuds. The case on those latches closed, so when I am travelling, the case doesn't pop open. With the QCII earbuds, since the case doesn't latch, I worry that it will just come open and I'll lose one of the earbuds. The other thing about the case is that the hinge seems a bit flimsy compared to the Soundsport case.
Written by a customer while visiting bose.com