Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Good, but expected perfect
on April 26, 2023
Posted by: Neil
Gender:Male
Length of ownership:1 week
Pros: Sound quality & noise cancelling are both great. Both are unlike any headphone / ear pod I've tried before.
Cons/Could be improved: Randomly, but infrequently, disconnects from my phone. Not sure why, but it always quickly reconnects. An annoyance.
Also, the earbuds didn't fit great. Tried every combination that came with it, but they would always feel loose and eventually fall out. Don't blame Bose for this one, as this has happened for ever ear bud I've ever tried. I have weird shaped ears. I did end up getting foam replacement tips that fit and stay snug in my ear. No drop off in sound quality.
Also, the earbuds didn't fit great. Tried every combination that came with it, but they would always feel loose and eventually fall out. Don't blame Bose for this one, as this has happened for ever ear bud I've ever tried. I have weird shaped ears. I did end up getting foam replacement tips that fit and stay snug in my ear. No drop off in sound quality.
Overall, for the price I would have expected perfect, but they aren't. But I'm truly impressed with the sound quality and noise cancelling.
Written by a customer while visiting bose.com
Customer Rating
4
Nice noise canceling but not for SSD
on April 26, 2023
Posted by: nur580
Gender:Female
Length of ownership:1 week
They Bose quiet comfort has a nice sound. ease of use. I am single sided deafness and the Noise canceling is what I bought it for. does not work with using only one ear bud. I was informed that you can use the right earbud without the left but not vise versa. It is usable for music. otherwise a nice set of ear buds. I will be returning and possibly purchasing the noise canceling head sets.
Written by a customer while visiting bose.com
Customer Rating
4
Sound is awesome.!
on April 27, 2023
Posted by: Thornerfhammer
Gender:Male
Length of ownership:1 week
The stero sound is by far the best ear pods i have ever had. The depth of the music is an ethereal experience. I have odd ear cannels so fitting them so they stay in for long periods has been a challenge.
Written by a customer while visiting bose.com
Customer Rating
2
Horrible apple IOS
on April 27, 2023
Posted by: Mo
Gender:Male
Length of ownership:1 week
I bought these earbuds to replace my airpod pro. I had high hopes for them, but now very disappointed. the Bose Music App on my phone although updated, fails to find the earbuds. It will connect intermittently then disconnect.
Response from bose.comBy Nelson Penney, Global Customer Service, May 1, 2023
Hi Mo, I'm sorry that you've had difficulty when using the earbuds with your devices, but we reached out to you with a direct message to help. In this we included the steps at https://bose.life/40NYfZj, and it's great to have heard back. We're glad to hear you're enjoying the audio quality, so please try the steps provided, and we shall continue to communicate to work towards a resolution for you. If needed, feel free to reach out to us at https://bose.life/3HoRMNC.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Low volumes compared to AirPods
on April 27, 2023
Posted by: ACL
Gender:Male
Length of ownership:1 month
The volume is lacking compared to Apple AirPods. There is slight discomfort with wearing these.
Response from bose.comBy Nelson Penney, Global Customer Service, May 1, 2023
Hey there! We're sorry that you're experiencing some discomfort, and low audio when using the earbuds. We've reached out to you directly with a message to help! In this, we included the steps at https://bose.life/3NnKDRn for audio, but we'd recommend that you try all included sizes of eartips and stability bands to find a perfect fit. Please get back to us with a message, or reach out at https://bose.life/3HoRMNC, so we know how best to assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Earbuds for Intense Workouts
on April 28, 2023
Posted by: Dharwin
Gender:Male
Length of ownership:1 month
I bought the Bose QuietComfort Earbuds II as an upgrade for my Power Beats and couldn’t be more happy for the selection I made. The sound quality is way better and they stay in my ears while running 5+ miles.
Written by a customer while visiting bose.com
Customer Rating
5
Amazing!!!
on April 28, 2023
Posted by: Jorge
Gender:Male
Length of ownership:1 week
I bought this and im very happy with the purchase ☺️ very confortable. The soud is just 👏 amazing 5 🌟
Written by a customer while visiting bose.com
Customer Rating
3
I wanted to love!
on April 28, 2023
Posted by: Wen
Gender:Female
Length of ownership:1 month
I loved the sound quality of these. I loved the noise cancelling and how much it blocked out. I hated they did not stay connected to my iPhone 13 Pro. I sent them back. All of my other Bose products do not have issues with my phone. These did so much so that it was a daily frustration. Many times a day they would disconnect and I would have to have the phone forget the device and start over.
Response from bose.comBy Nelson Penney, Customer support, May 1, 2023
Hello, I am glad to hear that you enjoyed the sound quality and noise-cancelling of the QC earbuds II. If you experience any issues with the connection of the earbuds to your phone, you can check out the troubleshooting suggestions from our support website here: https://bose.life/3oWrr2S. Should you need further assistance, please contact our technical support team, who can assist you further: https://bose.life/3nmOwLJ.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com