Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Terrible set up, phone lost and connection issues
on April 25, 2023
Posted by: Flash
Gender:Male
Length of ownership:1 month
The problems started the day of purchase, sound was great noise cancellation great and microphone great during calls. The issue is the connection to my iPhone it will not pick up and when it does it keeps saying iPhone lost.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi,
I'm glad that you was enjoying so many aspects including the sound quality, noise cancellation, and call quality. I'm sorry that you've faced some difficulty with the connection to your iPhone. We recently reached out to your directly so that we could provide some help with this matter. In case you missed our message, we suggested that you follow the troubleshooting found here - https://bose.life/3LNoVoN and https://bose.life/3LnSuMf.
If the issue remains, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm glad that you was enjoying so many aspects including the sound quality, noise cancellation, and call quality. I'm sorry that you've faced some difficulty with the connection to your iPhone. We recently reached out to your directly so that we could provide some help with this matter. In case you missed our message, we suggested that you follow the troubleshooting found here - https://bose.life/3LNoVoN and https://bose.life/3LnSuMf.
If the issue remains, we'd love to hear back from you so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Bose Earbuds
on April 25, 2023
Posted by: Jay
Gender:Male
Length of ownership:1 month
bad purchase…i wish i would of bought apple…the sound is not what i expected from bose. clarity is not that good either.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hi Jay,
I'm sorry that you're disappointed with your purchase. We recently contacted you directly to provide some assistance with this matter. To recap, we suggested that you followed the steps found here - https://bose.life/3LMujIs.
If this did not result in an improved performance, we wanted to know if you have tried your earbuds when connected to another device and what audio sources you are listening from.
It would be great to hear back from you so that we can work towards an better experience for you.
Thanks,
Charlotte - Customer Support
I'm sorry that you're disappointed with your purchase. We recently contacted you directly to provide some assistance with this matter. To recap, we suggested that you followed the steps found here - https://bose.life/3LMujIs.
If this did not result in an improved performance, we wanted to know if you have tried your earbuds when connected to another device and what audio sources you are listening from.
It would be great to hear back from you so that we can work towards an better experience for you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Amplification fades in
on April 25, 2023
Posted by: Mherrera 19
Gender:Female
Length of ownership:1 month
I bought the QuietComfort earbuds II a month ago and I really like them. However one major thing is that the amplification (?) seems to fade in and quickly fade out. Might just be a faulty pair of earbuds. Otherwise the functionality and noise cancellation is great.
Written by a customer while visiting bose.com
Customer Rating
4
Returned due to Tragus Piercing - fitting issues
on April 25, 2023
Posted by: Aly
Gender:Female
Length of ownership:1 week
I bought these to use during work because I have extremely noisy coworkers. These earbuds are the most tech advanced I have ever owned. They were also the best I have ever owned regarding quality, sound blocking, sound quality, etc.... However, if you're like me and have a TRAGUS piercing, DO NOT GET THEM. Sadly, because of the way that the earbuds are made, they do not fit in your ear if you have this piercing. You would have to take out your piercing every time to use them. They fit amazing in my right ear (no piercing), and they worked wonderfully, but they wouldn't stay in my left ear (with piercing), they would fit loosely, fall out, and was uncomfortable. I tried the small sizes of the earbud pieces, but its the main part of the earbud that cannot be changed that is what causes it not to fit with the piercing. I also should mention that I have used other earbuds and have not had this problem, it was solely due to the fact that the main part of these earbuds are very large.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound
on April 25, 2023
Posted by: Ganesh
Gender:Male
Length of ownership:1 month
Overall having good experience with the product. It would be nice if we can configure the touch sensitivity as sometimes just a touch to pause or swipe to adjust volume would invoke the voice assistant to mode change.
Written by a customer while visiting bose.com
Customer Rating
2
Interesting
on April 26, 2023
Posted by: DaFoosa
The noise canceling is incredible, sound quality also. However, it does not pair easily with other devices. I want to use it on airplanes, but it does not pair with a device that broadcasts Bluetooth that my Beats earbuds, or AirPod Max easily pair with.
Response from bose.comBy Nelson Penney, Global Customer Service, May 1, 2023
Hi there - glad to hear you're loving the sound quality and noise-cancellation! We reached out to you with a message directly to help with the connection issues. Included in this were the steps at https://bose.life/44dh7Ux, and it's great to have heard back from you letting us know you tried this. Be sure to test different devices and ensure all firmware on device and earbuds is up-to-date. We look forward to hearing back to continue assisting you, but you can reach out at https://bose.life/3HoRMNC if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Awesome product and support
on April 26, 2023
Posted by: Penguin
Gender:Male
Length of ownership:6 months
I love these ear buds. Fit is amazing and love the App features as well. Bose will always be my go to company. They stand behind there products and have the best service of any company I’ve dealt with.
Written by a customer while visiting bose.com
Customer Rating
5
great clarity
on April 26, 2023
Posted by: Millybose
Gender:Male
Length of ownership:1 month
The clarity in the music is excellent, especially when the QC is enabled. The packaging has no operator instructions so i went online to learn the in's and out's. Entirely satisfied.
Written by a customer while visiting bose.com