Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Bose quiet comfort 2
on April 20, 2023
Posted by: Scot75
Gender:Male
Length of ownership:1 month
I bought these about a month ago and am veri impressed with these. I had the original quiet comfort ear buds and was impressed with them and these are twice as good!!! Would definitely recommend these to anyone!!!
Written by a customer while visiting bose.com
Customer Rating
3
They sound great, but constantly loose connection
on April 20, 2023
Posted by: J
Gender:Male
Length of ownership:1 month
These are very comfortable, the noise canceling is amazing, but with my iPhone, they constantly loose the Bluetooth connection.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi J,
We're glad that you're finding these earbuds comfortable and enjoying the noise cancellation. We're sorry that you're experiencing Bluetooth connectivity problems. We recently contacted you directly so that we could help you with this. In case you missed it, we recommended checking out the following troubleshooting guidance - https://bose.life/41LGVoy.
We hope to speak with you further and resolve any issues you are facing.
Thanks,
Charlotte - Customer Support
We're glad that you're finding these earbuds comfortable and enjoying the noise cancellation. We're sorry that you're experiencing Bluetooth connectivity problems. We recently contacted you directly so that we could help you with this. In case you missed it, we recommended checking out the following troubleshooting guidance - https://bose.life/41LGVoy.
We hope to speak with you further and resolve any issues you are facing.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Definitely the best
on April 20, 2023
Posted by: Bhany
Gender:Female
Length of ownership:1 month
I’ve been listening to music a lot more during my walks and runs after I got the Bose earbuds. I absolutely love it. It’s so comfortable and sound quality and noise cancelling is the best.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Ear Buds
on April 20, 2023
Posted by: angie4058
Gender:Female
Length of ownership:1 week
I needed a easy to carry wireless version from my wired Bose. These are perfect! Awesome sound, I love the different modes. And these will be perfect on a flight!
Written by a customer while visiting bose.com
Customer Rating
3
WOW very good sound
on April 20, 2023
Posted by: Bob
Gender:Male
Length of ownership:1 week
These things are great,They do all that they said they would just not loud enough. I wish they where louder
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Bob,
I'm glad that you're enjoying your earbuds. We recently contacted you directly to help with any concerns you have over the volume. If you feel that the volume is unusually low, we recommend checking out the following troubleshooting - https://bose.life/3mOpR2x.
It would be great to hear back from you!
Thanks,
Charlotte - Customer Support
I'm glad that you're enjoying your earbuds. We recently contacted you directly to help with any concerns you have over the volume. If you feel that the volume is unusually low, we recommend checking out the following troubleshooting - https://bose.life/3mOpR2x.
It would be great to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Left ear bud didn’t work.
on April 20, 2023
Posted by: Defective
Brand new out of the box, the left ear bud didn’t work. Retuning was a hassle.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hey,
I'm sorry to hear that your left earbud was not working out of the box. This is not the quality that we expect. We recently contacted you directly so that we could assist with this matter. If you haven't seen this, we recommended checking out the following guidance - https://bose.life/3LiPamG.
We'd love to hear back from you and provide any further assistance that we can.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that your left earbud was not working out of the box. This is not the quality that we expect. We recently contacted you directly so that we could assist with this matter. If you haven't seen this, we recommended checking out the following guidance - https://bose.life/3LiPamG.
We'd love to hear back from you and provide any further assistance that we can.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
These things are awesome!!!!
on April 21, 2023
Posted by: Eric24601
Gender:Male
Length of ownership:3 months
The Bass is soooo lowwwww and soooo deeeep!!! No distortion whatsoever!!!!
Written by a customer while visiting bose.com
Customer Rating
2
Connection issues
on April 21, 2023
Posted by: ZB1982
Gender:Male
Length of ownership:1 month
The sound quality is great when the connection remains. In the three weeks I have had the headphones, there has not been one time where I’ve been able to take them out of the case, and the connection remain. I find myself constantly putting the buds back in the case, resetting the Bluetooth as guided in multiple tutorials, only to lose connection again. I am constantly toggling back-and-forth between my phones, Bluetooth connection, and the Bose connection app.
Response from bose.comBy Nelson Penney, Customer Support, May 1, 2023
Hello,
It's awesome to hear that you're enjoying the sound quality, but I'm sorry that you've faced some difficulty with the Bluetooth connection. We recently contacted you directly to provide some further assistance with this. In case you missed out message, we recommended that you follow our guidance here - https://bose.life/3AL6H0K.
We also wanted to know what device you have them connected to and if you have tried another device.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
It's awesome to hear that you're enjoying the sound quality, but I'm sorry that you've faced some difficulty with the Bluetooth connection. We recently contacted you directly to provide some further assistance with this. In case you missed out message, we recommended that you follow our guidance here - https://bose.life/3AL6H0K.
We also wanted to know what device you have them connected to and if you have tried another device.
It would be great to hear back from you.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com