Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Good sound and noise cancellation
on April 18, 2023
Posted by: JD
Length of ownership:1 month
I bought these hoping they would be comfortable enough to wear in bed and cancel out the dogs and loud cars because the earbuds I bought from a competitor weren’t suitable for that. And while I still notice that there is something in my ear, I can wear these in bed. Plus, the sound and noise cancellation are better. The cons of these are that they have less range, there is a slight hiss when not listening to something and sometimes one earbud won’t connect and I have to put it back in the case before it will connect. The connection issue hasn’t happened in the last week so maybe it’s fixed. Overall I would rate these higher than my other pair though I use both pairs in different situations.
Written by a customer while visiting bose.com
Customer Rating
1
No volume adjustment for phone calls.
on April 19, 2023
Posted by: Eric
Gender:Male
Length of ownership:1 week
I bought the limited edition model in blue and I could not adjust the volume on it for my iphone 14 Pro. It was fine for music, however, I could not adjust for incoming and receiving calls. I returned it, but I will buy Apple earbuds from now on.
Response from bose.comBy Nelson Penney, Customer Care, April 21, 2023
Hi Eric.
Thank you for posting. Sorry to hear that you are having difficulty with the volume control of the QC Earbuds II during call, and you have to return it. Swiping up and down either earbud increases and decreases the volume. Restarting your phone addresses this issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are having difficulty with the volume control of the QC Earbuds II during call, and you have to return it. Swiping up and down either earbud increases and decreases the volume. Restarting your phone addresses this issue. If you require assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love the earbuds
on April 19, 2023
Posted by: LevelupConnie
Gender:Female
Length of ownership:1 year or longer
Great for airplane travel, mutes much if the airplane drone. I also wear them running and they allow for background noise to be heard over music. The compaalso has excellent customer service!
Written by a customer while visiting bose.com
Customer Rating
4
Great device, hard to ,Ave fit completely
on April 19, 2023
Posted by: Brad
Gender:Male
Length of ownership:1 week
Love Bose products. I do however have difficulties making them fit snugly in my ear. I she’s tried all of the tips and even got the extra large ear tips. Still a little loose in my ear. I
Written by a customer while visiting bose.com
Customer Rating
5
Love it!!!
on April 19, 2023
Posted by: Ash
Gender:Male
Length of ownership:1 month
The silent mode on it is astonishing. Can’t hear anything at the gym. Should use it when the kids are being needy!!!
Problem with the charging cord. Worried about breaking the inside piece when charging. Otherwise perfect.
Problem with the charging cord. Worried about breaking the inside piece when charging. Otherwise perfect.
Written by a customer while visiting bose.com
Customer Rating
2
Not ideal
on April 19, 2023
Posted by: Soulsister
Gender:Female
Length of ownership:1 week
Sound and noise cancellation were wonderful. However, on the 2nd day of use, my music suddenly stopped, and an earbud popped out of my ear when I was not moving. I’d prefer earbuds that consistently work, and have a loop that goes over the ear.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hello,
I'm pleased that you're enjoying the sound quality and noise cancellation, but I'm sorry that you're facing some difficulty with the fit. We recently contacted you directly to help with these concerns. In case you missed it, we wanted to check if you've tried the different size tips and stability bands. If you have, then we recommend checking that you have the correct fit - https://bose.life/3V1jANp.
The audio will pause due to in-ear detection default settings, which you can changed within the product settings. Adjust this to you need and let us know if this helps the problem you’re noticing.
If there's anything else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
I'm pleased that you're enjoying the sound quality and noise cancellation, but I'm sorry that you're facing some difficulty with the fit. We recently contacted you directly to help with these concerns. In case you missed it, we wanted to check if you've tried the different size tips and stability bands. If you have, then we recommend checking that you have the correct fit - https://bose.life/3V1jANp.
The audio will pause due to in-ear detection default settings, which you can changed within the product settings. Adjust this to you need and let us know if this helps the problem you’re noticing.
If there's anything else we can help with, please do reach back to us.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Top quality
on April 19, 2023
Posted by: RollTide4
Gender:Male
Length of ownership:3 months
After 3 pairs of AirPods and the worst support from Apple, I was gifted my Bose headphones. The sound quality and fit is superior. I did have an issue after only 3 months and the support process was seamless. They replaced my product right away and I had my new headphones in 3-4 days. There's a reason the Bose cost more, they're superior quality.
Written by a customer while visiting bose.com
Customer Rating
5
Truly the best noise cancelling ear-buds!!
on April 20, 2023
Posted by: Asgard
Gender:Male
Length of ownership:6 months
Truly the best noise cancelling ear-buds! plus….amaaaazing sound!!
Written by a customer while visiting bose.com