Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Improved Features
on April 17, 2023
Posted by: Jim2023
Gender:Female
Length of ownership:1 month
A much better feel/sound than my previous pair from three years ago….
Written by a customer while visiting bose.com
Customer Rating
3
The answerer on the mobile phone hears a very loud
on April 17, 2023
Posted by: Tony
Gender:Male
Length of ownership:3 months
The answerer on the mobile phone hears a very loud sound around me and I can not set up on Bose app
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Tony,
I'm sorry that you're experiencing issues with calls and using the Bose app. We recently contacted you directly to help with these concerns. In case you missed it, we recommend following the steps here to help with call issues - https://bose.life/3UZ368C.
Additionally, we want to check that you're using the correct app. This should be the Bose Music app. If it's the correct app, then we have some great tips here - https://bose.life/3MZLw2l.
Should these issues persist, please contact us back so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you're experiencing issues with calls and using the Bose app. We recently contacted you directly to help with these concerns. In case you missed it, we recommend following the steps here to help with call issues - https://bose.life/3UZ368C.
Additionally, we want to check that you're using the correct app. This should be the Bose Music app. If it's the correct app, then we have some great tips here - https://bose.life/3MZLw2l.
Should these issues persist, please contact us back so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Okay
on April 17, 2023
Posted by: Rico
Gender:Male
Length of ownership:1 month
Noise cancelling is top notch but Bluetooth disconnects constantly and phone call quality is really bad
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Rico,
I'm pleased to hear that you're impressed with the noise cancellation. I'm sorry that you're facing issues with connectivity and calls. We recently contacted you privately to help with these concerns. In case you missed it, here's what we recommend:
If you haven't already, please check out our troubleshooting for connectivity issues - https://bose.life/3mXWM4H.
With the call quality, we have some troubleshooting for poor microphone pickup here - https://bose.life/3KQe1Ne.
Should these not result in a resolution, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm pleased to hear that you're impressed with the noise cancellation. I'm sorry that you're facing issues with connectivity and calls. We recently contacted you privately to help with these concerns. In case you missed it, here's what we recommend:
If you haven't already, please check out our troubleshooting for connectivity issues - https://bose.life/3mXWM4H.
With the call quality, we have some troubleshooting for poor microphone pickup here - https://bose.life/3KQe1Ne.
Should these not result in a resolution, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Used to be biggest BOSE fan boy - now disappointed
on April 17, 2023
Posted by: toughxpanda
Gender:Male
Length of ownership:1 month
I've had every BOSE product since the first wired headsets. I've always loved the design, the lasting product and best of all the sound quality. These newest pair have left me wanting more - no longer is there a loop to have the units sit securely in your ears. I often find myself trying to readjust for a snugger fit (yes, I have tried all the extra ear parts) and when I go to adjust because of the placement of touch sensors, I hang up on whomever I am on the phone with. I ended up returning them as I couldn't justify such a purchase with such a lack of quality....
Response from bose.comBy Nelson Penney, Customer Care, April 21, 2023
Hi.
Thank you for posting. Sorry to hear that you are having difficulty with the fitment of your QC Earbuds II. Please check the link provided on how you can adjust and fit the earbuds correctly. https://bose.life/43SFh6o. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are having difficulty with the fitment of your QC Earbuds II. Please check the link provided on how you can adjust and fit the earbuds correctly. https://bose.life/43SFh6o. If you require further assistance, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Your own private library
on April 17, 2023
Posted by: ALPHARD
Gender:Male
Length of ownership:6 months
Bought this to bring peace in my life after experiencing the first gen. This is 10 fold over the original. The amount of noise it cancels out impresses me everyday. I use my sets from ambient db levels of 40 to manhattan city buses and subways. The app requires work. Constantly restarting my phone or force closing the app due to connectivity issues while the Bluetooth is still engaged. Sound quality is excellent. I prefer neutral to softer mids with detailed highs and lots of bass and these certainly deliver. However the dealbreaker is the incredible ANC under all conditions. The aware mode with active sense is excellent. The upper limit is just a bit high for me. Noise gets uncomfortable around 70-75 db. The threshold seems to be around 75-80db. Would be nice to also adjust the threshold but definitely does a great job at reducing the environmental noise levels. The app requires work. Wireless charging? Requires a computer to update the case?
Written by a customer while visiting bose.com
Customer Rating
5
Sounds amazing
on April 18, 2023
Posted by: Jaxson
Gender:Male
Length of ownership:1 month
I had it about 6 weeks great sound nice features only issue I find myself adjusting them a lot in the gym. I tried other fitting but I still have to adjust them.
Written by a customer while visiting bose.com
Customer Rating
5
New AuietComfort Earbuds
on April 18, 2023
Posted by: mikehampen
Gender:Male
Length of ownership:1 month
I had a pair of Boss earbuds for a few years, but the batteries were starting to wear out. So, I purchased the QuietComfort II, and what a difference! The sound is phenomenal, and the comfort is superb! I've been a Boss fan since purchased my first pair of 901 speakers. Keep up the great sounds!
Written by a customer while visiting bose.com
Customer Rating
5
Great Purchase
on April 18, 2023
Posted by: Shibby
Gender:Male
Length of ownership:1 month
Love the sound quality and chat sound! Would definitely recommend.
Written by a customer while visiting bose.com