Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
4
Good features but need more
on April 15, 2023
Posted by: KushMintz
Gender:Male
Length of ownership:1 month
I bough special edition Bose quite comfort 2 the last month and they are amazing . I only have a few things I would have liked it to be able to do though.
Written by a customer while visiting bose.com
Customer Rating
4
Great sound
on April 16, 2023
Posted by: Big Kahuna
Gender:Male
Length of ownership:1 month
This is my second attempt to use earbuds. I purchased Bose because I have regular Bose ear phones that are great. Only problem I have is that I cannot find the right fit for one ear and the bud keeps falling out. So, I cannot use them while walking. Other than that, they sound great. Now, if you can come up with a app that works you'll have better product.
Written by a customer while visiting bose.com
Customer Rating
2
Operation and Use
on April 16, 2023
Posted by: Glenn
Gender:Male
Length of ownership:1 month
Purchased a few weeks ago and travelled with them this last week. Real disappointed. Far preferred my old set with plug in cord due to easy of use.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Glenn,
I'm sorry to hear that you're disappointed. We recently contacted you directly to understand what difficulty you are facing. We'd love to hear back from you so that we can assist you further and better your experience.
Thanks,
Charlotte - Customer Support
I'm sorry to hear that you're disappointed. We recently contacted you directly to understand what difficulty you are facing. We'd love to hear back from you so that we can assist you further and better your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sound is amazing, but the connectivity is not
on April 16, 2023
Posted by: Jim
Length of ownership:1 month
All the youtube reviews will tell you that the sound is much better than the Airpods Pro but when it comes to the connectivity, jeez it's bad. When I first opened the first, it wouldn't recognize the earbuds, I had to uninstall/install the app twice. Then switching between devices is basically hit or miss, you never know if it'll work or not.
If you ask me now, I think I would have gone with the airpods pro 2 instead. Bose really need to work on their app and connectivity.
If you ask me now, I think I would have gone with the airpods pro 2 instead. Bose really need to work on their app and connectivity.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hey Jim,
I'm sorry to learn that you're less impressed with the sound quality and that you've faced some connectivity issues. We recently contacted you directly to determine what particular dissatisfaction you have with the audio quality. We also wanted to know if you face any issues with the connection when you go through the native Bluetooth settings rather than the Bose Music app.
We'd love to hear back from you so that we can work through these issues and better your experience.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that you're less impressed with the sound quality and that you've faced some connectivity issues. We recently contacted you directly to determine what particular dissatisfaction you have with the audio quality. We also wanted to know if you face any issues with the connection when you go through the native Bluetooth settings rather than the Bose Music app.
We'd love to hear back from you so that we can work through these issues and better your experience.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
My Bose
on April 17, 2023
Posted by: Mike
Gender:Male
Length of ownership:6 months
The only thing need to get better is the mic they hear all the background noise while driving all just walking the noise canceling is excellent and the app makes easy to adjust as need it
Written by a customer while visiting bose.com
Customer Rating
2
Not working
on April 17, 2023
Posted by: Paddleball11
Gender:Male
Length of ownership:1 month
No Audio from right earbud. When inserting right earbud there’s no prompt, hence no audio. Going to try factory reset today.
Response from bose.comBy Nelson Penney, Global Customer Service, April 21, 2023
Hi there - sorry to hear you've had some trouble with audio on one earbud. We reached out to you with a message directly, and we're glad to have heard the steps at https://bose.life/3Vcg03n helped fix the issue! Do let us know if you have any other questions or queries by reaching out at https://bose.life/3H3L8Mr.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Bose Quiet Comfort Earbuds ll
on April 17, 2023
Posted by: Andy brown
Gender:Male
Length of ownership:1 month
I purchased the original model and absolutely loved them - I used them everyday for work. The mic stopped working on one and Bose sent me out the new ones under warranty - I was really excited. However, they are really a pain to take out when a call comes in and have caused many missed calls. I really wish I had the old model due to design.
If you are not taking them in and out of the case, they are great! They fit great and sound great.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi Andy,
It's great to hear that you're enjoying the fit and sound quality. I'm sorry that you're experiencing some difficulty with taking the earbuds out of the case. We recently contacted you directly to determine whether your earbuds are seated correctly in the case. We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the fit and sound quality. I'm sorry that you're experiencing some difficulty with taking the earbuds out of the case. We recently contacted you directly to determine whether your earbuds are seated correctly in the case. We'd love to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great Earbuds
on April 17, 2023
Posted by: rw75
Gender:Male
Length of ownership:1 month
Exchanged my original Bose QC Earbuds, that had developed a blue tooth connection problem, for the QC II Earbuds and am very happy with them
Written by a customer while visiting bose.com