Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
Worst Purchase in years
on April 14, 2023
Posted by: MiMedic A8
Gender:Male
Length of ownership:1 month
Could not get them to work. Would not connect to any of my devices. They are sending me another set but I am not holding my breath.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hey,
I'm sorry to learn that you faced some Bluetooth connectivity issues with your earbuds, but we're glad that you were able to arrange a replacement. We recently reached out to your directly to provide assistance. In case you haven't seen this, we recommend checking out the following troubleshooting steps If you continue to experience this with your new set - https://bose.life/3Lm4fDY.
Thanks,
Charlotte - Customer Support
I'm sorry to learn that you faced some Bluetooth connectivity issues with your earbuds, but we're glad that you were able to arrange a replacement. We recently reached out to your directly to provide assistance. In case you haven't seen this, we recommend checking out the following troubleshooting steps If you continue to experience this with your new set - https://bose.life/3Lm4fDY.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Exceptional Sound!!!
on April 14, 2023
Posted by: zepgirl64
Gender:Female
Length of ownership:1 month
I have wanted to purchase Bose earbuds for quite some time and was finally able to do so. Wow, these have superb sound and exceed any previously owned earbuds or headphones. I am so happy and they truly provide an exceptional sound experience!
Written by a customer while visiting bose.com
Customer Rating
5
Super Sound
on April 14, 2023
Posted by: Barb
Gender:Female
Length of ownership:1 month
I needed quality earbuds for running long miles. These are super great earbuds; they stay in place and allow me to hear around me while running. And then I switch to quiet mode for when I'm working. Absolutely love these earbuds!
Written by a customer while visiting bose.com
Customer Rating
3
Great sound but connection issues
on April 14, 2023
Posted by: Sfcg101
Length of ownership:1 month
I bought these about a month ago. The sound is fantastic. Controls are very touchy. Just pushing them back in place results in pausing sound or changing the volume. I also bought this version of earbuds because they finally work Independant of each other. That being said they will not stay connected to my apple devices when being used one at a time. I constantly have to physically reconnect them if I pause music/videos or change apps
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hey,
It's great to hear that you're enjoying the sound quality, but we're sorry you've faced some issues with connectivity. We recently reached out to you directly to provide the following troubleshooting - https://bose.life/41AYND6.
We hope that this has helped and we've been able to provide a resolution for you. If there's anything further we can help with, please reach back to us directly.
Thanks,
Charlotte - Customer Support
It's great to hear that you're enjoying the sound quality, but we're sorry you've faced some issues with connectivity. We recently reached out to you directly to provide the following troubleshooting - https://bose.life/41AYND6.
We hope that this has helped and we've been able to provide a resolution for you. If there's anything further we can help with, please reach back to us directly.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Hard to connect to a iPhone
on April 15, 2023
Posted by: Charles bose
Gender:Male
Length of ownership:1 week
Sounds good but connecting to a iPhone or MAC book is very difficult. The device will disconnect after 2-3 minutes
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
HI Charles,
It's great that you're enjoying the sound. We recently contacted you directly to address any concerns with the connectivity that you're having. If you didn't see this, we recommended that you follow the steps found here - https://bose.life/40t4W2D.
If you continue to face this issue, please get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
It's great that you're enjoying the sound. We recently contacted you directly to address any concerns with the connectivity that you're having. If you didn't see this, we recommended that you follow the steps found here - https://bose.life/40t4W2D.
If you continue to face this issue, please get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Not really a user friendly
on April 15, 2023
Posted by: Tony
Gender:Male
Length of ownership:1 week
I tried this product for couple days and I have a hard time to connect to my iPhone
Response from bose.comBy Nelson Penney, Global Customer Service, April 21, 2023
Hi Tony, we're sorry to learn you've had some difficulty connecting the earbuds to your device. We reached out to you directly with a message to help with this, and included were the steps at https://bose.life/3UYMSfR to help with Bluetooth connectivity. If you feel as if the app is finding your product, follow the guidance at https://bose.life/3N3X5W3. Please let us know how you get on by reaching back out to your message or getting in touch at https://bose.life/3H3L8Mr, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Want my money back
on April 15, 2023
Posted by: SinGin
Gender:Male
Length of ownership:1 month
Paid a lot of money for something that I have to keep pairing. Stopping in a middle of a run and have to keep placing the ear buds back in their charging case so they find my phone again, to reconnect to the Bluetooth. No, not happy. When will you have the return of the Wire to phone ear buds? That style never dropped connection to my IPhone.
Response from bose.comBy Nelson Penney, Customer Support, April 21, 2023
Hi SinGin,
I'm sorry that you've been facing some connection issues with your earbuds. We recently contacted you directly with some advice to address this. In case you missed it, we recommend following the steps here - https://bose.life/3Lm7QlC. Additionally, we suggest checking that you have the latest firmware by going to https://bose.life/3AgHuet on a computer.
If the issue persists, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
I'm sorry that you've been facing some connection issues with your earbuds. We recently contacted you directly with some advice to address this. In case you missed it, we recommend following the steps here - https://bose.life/3Lm7QlC. Additionally, we suggest checking that you have the latest firmware by going to https://bose.life/3AgHuet on a computer.
If the issue persists, please do get back to us so that we can assist you further.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great ability to adjust for sound
on April 15, 2023
Posted by: Chrisp
Gender:Male
Length of ownership:1 month
Very happy with this product and all its features.
Written by a customer while visiting bose.com