Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Arrived faulty
on April 12, 2023
Posted by: BoseReviewer
Gender:Female
Length of ownership:1 month
It’s been less than a month and they already messed up. Music sometimes skips like you had a CD player on you and the audio glitches as well. It’s weird. I also don’t like that the audio automatically plays when you put the headphones on. Anyway, disappointed with the audio issue. Same thing happened to a family member. Hopefully the ones that are being sent out don’t have the same issue.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there, I'm sorry to hear you experienced an issue with audio cutouts, but we reached out with a message directly to help you with this. Included were the steps at https://bose.life/41tthGk to help with audio quality issues. Also, the in-ear detection features can be adjusted to your preference, as shown at https://bose.life/43POxZ8. I'm pleased to hear you're awaiting a replacement to resolve this issue, but please continue to respond to our messages, so we can assist you with any other questions or queries to help you get the most from your QC Earbuds II.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Very Happy
on April 12, 2023
Posted by: Kiki
Gender:Female
Length of ownership:1 month
A coworker suggested I upgrade from my first generation Bose earbuds, and I'm so glad I did! These are comfortable, lightweight, and stay in my ears really well. It was easy to set up, and I've had zero problems. No complaints at all, I love these!!
Written by a customer while visiting bose.com
Customer Rating
1
I’ll stick with my AirPods
on April 13, 2023
Posted by: Kween
Gender:Female
Length of ownership:1 week
Won’t stay connected. Even the phone is right in your hand. You have to connect some app AND the Bluetooth on your phone or it will not work long enough to even use.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there, sorry to hear you've had some difficulty using your QC Earbuds II! We reached out to you with a direct message to help with this. Included were the steps at https://bose.life/3MPh76F to help with Bluetooth disconnections. To clarify, you do not need to solely connect through the Bose Music app, as the earbuds will be available to pair with through your device's Bluetooth settings menu. Have you been able to do this? Please reach back out to our message or contact us at https://bose.life/3A4Cnhb, so we can continue to assist you with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Battery not good
on April 13, 2023
Posted by: Paul
Gender:Male
Length of ownership:1 week
The battery of my new QuietComfort Earbuds II does not old the charge. Actually it was not charged properly after 4 days in that case in the case connected to a power source. Very disappointed.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi Paul, one full charge of the QC Earbuds II will provide 6 hours of streaming, with the charging case providing an extra 18 hours of battery life. I'm sorry to hear if you've not been experiencing this, but we reached out to you with a message to help you with this - it's great to have heard back. To re-iterate here, the steps at https://bose.life/41DzW13 will help with battery life concerns. We will continue to troubleshoot with you through message, to work towards a resolution. However, feel free to reach out at https://bose.life/3A4Cnhb if you require any other assistance.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Great earpiece, not so great battery case
on April 13, 2023
Posted by: Biofred
Gender:Male
Length of ownership:3 months
I bought these night 3months ago. They are definitely an improvement in quality over their predecessors. That is just the earpiece though. The case for the new model of earpiece is a step back from the case of the older earpiece. The new battery cases storage capacity is significantly lower then the older model and it also seems more flemzy and of less quality then I would expect from Bose (also considering the price). So in short, the new earpiece is definitely an upgrade, but the new battery case is a step backwards
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi! I'm glad you're enjoying the QC Earbuds II for the sound and noise-cancellation ability. We reached out to you directly with a message to help with your charging case concerns. To clarify, the QC Earbuds II charging case will provide an extra 18 hours of battery life, as compared to the 12 hours from the previous version. If you feel as if you're not getting this amount of battery life please try the steps at https://bose.life/43wddpc, and reach back out to our message to let us know how things go. Alternatively, contact us at https://bose.life/41CgUYT, and we'll continue to assist.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
I wish I had my previous QuietComfort Earbuds
on April 13, 2023
Posted by: Michael
Gender:Male
Length of ownership:1 month
I left my QuietComfort Earbuds in a rental car recently...my bad. I wish I could get them back. About a month later, I purchased the QuietComfort Earbuds II. What I preferred with the previous Earbuds:
-charging case, more solid, more easy to handle, like the charging lights on the front, liked the button latch
-earbuds were easy to pick up out of the case and easier to handle, with the new ear buds they are difficult to grasp and I am dropping them as I withdraw from the charging unit, I am not sure how best to grip or hold them, they feel awkward
-charging case, more solid, more easy to handle, like the charging lights on the front, liked the button latch
-earbuds were easy to pick up out of the case and easier to handle, with the new ear buds they are difficult to grasp and I am dropping them as I withdraw from the charging unit, I am not sure how best to grip or hold them, they feel awkward
New Earbuds do fit well and have spectacular sound quality...just wish I had my old set.
Written by a customer while visiting bose.com
Customer Rating
4
Best noise cancellation
on April 14, 2023
Posted by: RickC
Gender:Male
Length of ownership:1 month
Great product for those that work in noisy offices
Written by a customer while visiting bose.com
Customer Rating
3
Good Product but received a lemon
on April 14, 2023
Posted by: Clark5883
Gender:Male
Length of ownership:1 week
I purchased these headphones and really enjoyed them. A few days after I purchased I started noticing a crackling in my left ear bud. I did some research online and came to the conclusion that this was something that would not go away and needed to return to bose. I believe I purchased a lemon pair but, have not received my new headphones from Bose yet to determine if these end up having the same issue or not.
Response from bose.comBy Nelson Penney, Customer Care, April 19, 2023
Hi Clark.
Thank you for posting. Sorry to hear that you are hearing a crackling sound in your earbuds. It is normal to have some crackling in noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Please be aware, this can also happen in Quiet and Aware modes. If you require further assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for posting. Sorry to hear that you are hearing a crackling sound in your earbuds. It is normal to have some crackling in noisy environments such as airplanes taking off, concerts, emergency sirens, and construction zones (among others) can overwhelm the microphones used to monitor external frequencies (part of the ANC technology) causing the headphones to crackle or distort. Please be aware, this can also happen in Quiet and Aware modes. If you require further assistance in the future, please contact us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com