Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
3
Great sound quality
on April 10, 2023
Posted by: Gina
Gender:Female
Length of ownership:1 month
I purchased the Bose earbuds a month ago. The sound quality is amazing! But the connectivity is terrible! If I’m listening to music and get a call they disconnect. You have to reconnect with the app
Response from bose.comBy Nelson Penney, Global Customer Service, April 15, 2023
Hi Gina, I'm pleased to hear you're loving the sound of the QC Earbuds II! We reached out to you directly with a message to help with your Bluetooth issues. Included in this were the steps at https://bose.life/3ML5Ynn, could you please try these? Also, what device do you primarily connect to, and does this problem happen when using the earbuds with other devices? We look forward to hearing back from you, so we can continue to troubleshoot, but feel free to contact us at https://bose.life/3myIozy if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Love these earbuds!!
on April 10, 2023
Posted by: Chachi
Gender:Male
Length of ownership:1 month
These are so much better than the original. Better sound, better noise cancellation on phone calls and the battery seems to last longer so far. The fit is 10x better. Highly recommend.
Written by a customer while visiting bose.com
Customer Rating
5
Love my ear buds
on April 10, 2023
Posted by: Kate
Gender:Female
Length of ownership:1 month
They don’t hurt my ears and they are very comfortable.
Written by a customer while visiting bose.com
Customer Rating
5
QC II BLUE
on April 10, 2023
Posted by: DAGSR
Gender:Male
Length of ownership:6 months
Bose never disappoints, great look, fit, and most definitely sound!
Written by a customer while visiting bose.com
Customer Rating
2
Not quite right
on April 10, 2023
Posted by: PJ
Gender:Male
Length of ownership:1 week
I love the sound on these earbuds. But the only thing that I have had so much trouble is the right earbud. I can’t just put them on and they both work . The right side almost always doesn’t turn on . I tried the trouble shooting . I figured that the reason why is because the earbud thinks that it is not a good fit. So it won’t allow the earbud to turn on. I tried using all 3 sizes . I mean they all feel like the snug in my ear. But I still have to move the earbud around then take the earbud out of my ear and the pull the earbud cover off and put it back . Sometimes that works most of the time it doesn’t like right at this moment the right earbud is not working. it’s been about a week and that I have them . I am truly considering returning them . There should be a setting that removed that fit sensor or what ever it is called.
Response from bose.comBy Nelson Penney, Global Customer Service, April 15, 2023
Hi there, glad to hear you're loving the sound of the QC Earbuds II. We reached out to you directly with some help regarding the fit and connectivity. I appreciate you trying all included sizes of eartips to ensure the best fit - did you need a larger or smaller size than available? Included were the steps at https://bose.life/43uRXAl to help with Bluetooth connectivity - could you try these to see if they help? Also, you can find the setting for in-ear detection within the Bose Music app settings preferences. Please continue to message us, so we can troubleshoot and work towards a resolution, or reach out to us at https://bose.life/3MMsht8 if preferred.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Fall out of my ears no matter what i use.
on April 10, 2023
Posted by: Claddy
Gender:Male
Length of ownership:1 month
Everything about these headphones is great with sound and quality but one major flaw is they fall out of my ears no matter which combo of tip and stability band. Very sad about this .
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi there, we're pleased you love the sound of the QC Earbuds II! We reached out to you with a message directly to help with the fit issues you're facing, and it's great to have heard back. I appreciate you trying all included sizes of eartips and stability bands, and we shall help you try the alternative ear tip kit. You can find other guidance to help with the fit at https://bose.life/3A6DZHc, but please continue to reach back out to us, so we can continue to troubleshoot with you.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Making noise
on April 10, 2023
Posted by: Abdul
Length of ownership:3 months
It has been around four months since I purchased it. The the left earbud suddenly started making noise and then stopped working. I talked to Bose, and the service was excellent. They sent me a new pair Quietcomfort ii. It’s been about two weeks, and I am having the same problem.
Response from bose.comBy Nelson Penney, Global Customer Service, April 17, 2023
Hi Abdul, I'm sorry to hear you started experience a reoccurring issue with your left earbud, but we wanted to help so reached out to you directly with a message. To re-iterate, what device are you connecting your earbuds to? Is this a noise you hear when immediately using the earbuds, or at random points? Please try the steps at https://bose.life/3mFsWlo, but also reach back out to us to let us now more, or contact at https://bose.life/3KQbxyy, so we can assist you further with this.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Absolutely love these
on April 11, 2023
Posted by: HappyCustomer
Gender:Female
Length of ownership:1 week
I had Bose headphones that I bought back in 2017. They work just fine but I wanted an upgrade. My husband tried to get me to switch to airpods. These Bose are much better than the airpods plus have longer battery life. I use these everyday. Best purchase I have made!
Written by a customer while visiting bose.com