Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Better than the first model earbuds
on April 2, 2023
Posted by: Robin 22
Gender:Female
Length of ownership:1 month
I debated for a long while whether to purchase the new Bose earbuds but I am so happy I did. The sound is so much better than the first model. I have a small ear and this model fits more secure.
Written by a customer while visiting bose.com
Customer Rating
5
Best earbuds I ever owned
on April 2, 2023
Posted by: Jmc
Gender:Male
Length of ownership:1 month
Compared them to my wife's air pod pros and hands down my quit comforts are more superior.
Written by a customer while visiting bose.com
Customer Rating
3
Amazing sound underwhelming connecting
on April 2, 2023
Posted by: Jb
Length of ownership:1 month
I love the sound. These buds are amazing. Connections to my Apple products are spotty at best.
Response from bose.comBy Nelson Penney, Global Customer Service, April 7, 2023
Hi! Glad to hear you're enjoying your new QC Earbuds II. We reached out to you with some help for your connection issues - included were the steps at https://bose.life/414BEYO to help with Bluetooth? Could you give these a try? Let us know if this helps you experience, by reaching back to our message, or getting in touch at https://bose.life/3Mu1BwS, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Missing feature and fit challenges
on April 2, 2023
Posted by: Anonymous
Gender:Male
Length of ownership:3 months
I upgraded from the first generation, sound is great but I’m not sure it’s much better than gen 1. The case is significantly smaller than the gen 1 case which didn’t fit very well in pants however the ability to toggle between paired devices is not available on the second gen unlike on gen 1. I found this to be very useful especially when switching from my phone to my computer, with 1 or 2 pushes of the button in the case I could connect. With the gen 2 you have to get on the computer, go to Bluetooth settings, and then connect there. This is very disappointing.
My first gen earbuds fit very well the gen 2”s with the new design not so much. I had no success getting a good fit in my left ear with the options provided, very loose in the left ear. Bose does offer (for sale) a larger size which I purchased. Even with the larger eartip the fit feels slightly loose, I can now get the fit test to show a good seal but it still feels looser than the right.
My first gen earbuds fit very well the gen 2”s with the new design not so much. I had no success getting a good fit in my left ear with the options provided, very loose in the left ear. Bose does offer (for sale) a larger size which I purchased. Even with the larger eartip the fit feels slightly loose, I can now get the fit test to show a good seal but it still feels looser than the right.
Response from bose.comBy Nelson Penney, Global Customer Service, April 10, 2023
Hello, it's great to hear you feel the sound is great on these.
The earbuds use Bluetooth 5.3 and have a connection range of 30 feet (9 metres). Thanks for your feedback, it is easy to reconnect to previously paired Bluetooth devices, just go to your device's Bluetooth settings and tap the headphones and they will pair back together again.
The Earbuds come with different sized earbuds and stability bands to ensure the best fit. You can find guidance here to ensure the perfect fit for you https://bose.life/3MBFQvn
Thanks
Matt - Customer Support
The earbuds use Bluetooth 5.3 and have a connection range of 30 feet (9 metres). Thanks for your feedback, it is easy to reconnect to previously paired Bluetooth devices, just go to your device's Bluetooth settings and tap the headphones and they will pair back together again.
The Earbuds come with different sized earbuds and stability bands to ensure the best fit. You can find guidance here to ensure the perfect fit for you https://bose.life/3MBFQvn
Thanks
Matt - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great sound except for telephone
on April 2, 2023
Posted by: Tony
Gender:Male
Length of ownership:1 month
Happy with the sound quilt and fit but the people on the other end of a phone call complain about the quality of the sound.
Written by a customer while visiting bose.com
Customer Rating
5
Awesome Earbuds!!!!
on April 3, 2023
Posted by: Plumbcrazy
Gender:Male
Length of ownership:3 months
I have had these for a few months now. I love them. The noise cancellation is amazing. I’ve owned a lot of other buds nothing comes close to the Bose earbuds.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent product
on April 3, 2023
Posted by: AlanG12
Gender:Male
Length of ownership:1 month
Quality of audio is excellent. Noise cancellation is better than I expected. Battery life is very good.
Written by a customer while visiting bose.com
Customer Rating
4
good earbuds
on April 3, 2023
Posted by: songer
Gender:Male
Length of ownership:1 month
The sound quality of this pair of earbuds is good. The noise isolation is amazing. The only downside is this device could not switch within multiple devices automatically. I always need a manual to connect to switch among devices
Written by a customer while visiting bose.com