Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
The Winner Hands down...
on July 12, 2023
Posted by: JohnnyWo
Gender:Male
Length of ownership:1 week
I have tried Both the Apple "Airpods" and now these. I would have to say the quality, fit and thought that has been put into these definitely shows. Sound quality is superior in my opinion . Once you get used to the differences in both brands, I think you'll agree as well.
Written by a customer while visiting bose.com
Customer Rating
5
Noise cancellation!
on July 14, 2023
Posted by: Kate
Length of ownership:1 week
I am a huge fan of Bose headphones. They are the best!
Written by a customer while visiting bose.com
Customer Rating
5
Bose
on August 15, 2023
Posted by: Ger
Gender:Female
Length of ownership:3 months
OMG!!! Love them. Sound is great and noise cancellation is awesome! Can’t hear anything!!
Written by a customer while visiting bose.com
Customer Rating
5
Amazingly Comfortable and that Sound
on September 20, 2022
Posted by: TrojanRickus
Gender:Male
Length of ownership:1 month
As an avid runner, I could not wait to get my hands on the new Bose QuietComfort Earbuds II and I was pleasantly surprised. Once I downloaded the (Bose Music), be careful as there are two apps, it was easy to set up and customize my Earbuds. After pairing to my phone and my smart watch, the app gave me a walkthrough on how they fit more confortable and how to individualize my experience. and determine the best settings for me. My first experience with my Earbuds was not actually running but on 4 hour flight and I can tell you that the noise cancellation worked as advertised. I was immersed in my music and my movies without any distractions. I love the ability to switch between the Quiet and aware modes when I needed to know what was going around me. The Earbuds came fully charged and did not miss a beat during my 4 hours plus flight. I was able to easily learn how to adjust my EQ via the app and the touch controls are simple to use and also customize via the app.
Music is clear and movies are now an immersive experience that brings you into the action. As I mentioned I can take personalization to another level via the Adjustable EQ settings (Bass, treble, mid-range, etc.)
As a runner, I was able to pair with my smartwatch and take them for a spin and was equally surprised by the sound coming from my smartwatch as well as from my mobile device. After I picked the correct soft ear tips and stability bands, they stayed in placed during my run and did not fall as other brands do on my ears.
Finally, making calls and being able to listen was easy to do directly from my buds with Simple touch. The built-in microphones allow for my voice to be heard and for me to hear clearly without any issues.
I am really enjoying the earbuds and I try to put them on everytime I can.
Music is clear and movies are now an immersive experience that brings you into the action. As I mentioned I can take personalization to another level via the Adjustable EQ settings (Bass, treble, mid-range, etc.)
As a runner, I was able to pair with my smartwatch and take them for a spin and was equally surprised by the sound coming from my smartwatch as well as from my mobile device. After I picked the correct soft ear tips and stability bands, they stayed in placed during my run and did not fall as other brands do on my ears.
Finally, making calls and being able to listen was easy to do directly from my buds with Simple touch. The built-in microphones allow for my voice to be heard and for me to hear clearly without any issues.
I am really enjoying the earbuds and I try to put them on everytime I can.
Written by a customer while visiting bose.com
Customer Rating
3
Lacks a very important feature
on September 22, 2022
Posted by: Brisany
Gender:Female
Length of ownership:1 month
I was so excited for this earbuds by BOSE .Unfortunately it did not meet my expectations.The sound quality is great ,noise cancelling is awesome .I disliked that if I loose one earbud is so hard to find it.There’s no sound that can be played to find it. I had a hard time taking the earbuds out of the case.Connection issues as well. I would skip a song and than I would have to stop doing what I was doing to reconnect them .Not happy but I’m glad I tried them .Thank you to the Insiders, Bose needs improvement in playing a sound to find earbuds ,las location does not help.I do not recommend them.
Response from bose.comBy Tegan, Customer Support, September 23, 2022
Hello,
Thanks for reaching out and providing your feedback. We're glad to hear that you loved the sound quality and noise cancellation of your headphones. Whilst we do not have an earbud location feature, if you are in the situation of misplacing one of your earbuds, we have great service options available to assist with this. Just reach out to your local product support team via https://bose.life/2kOgS12
As for the connectivity concerns, we have a great troubleshooting guide here: https://bose.life/3SoGgEX which will help resolve these concerns.
Tegan - Customer Support
Thanks for reaching out and providing your feedback. We're glad to hear that you loved the sound quality and noise cancellation of your headphones. Whilst we do not have an earbud location feature, if you are in the situation of misplacing one of your earbuds, we have great service options available to assist with this. Just reach out to your local product support team via https://bose.life/2kOgS12
As for the connectivity concerns, we have a great troubleshooting guide here: https://bose.life/3SoGgEX which will help resolve these concerns.
Tegan - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Ultimate Comfort and Sound Quality
on September 25, 2022
Posted by: jlindz39
Gender:Male
Length of ownership:1 month
It's Bose. So you are expecting them to be fantastic sound quality. Of course. But what you're not expecting is for these to be so comfortable that you can literally leave them in your ears all day long and not even know that they're there. With the noise cancellation I can easily block out any and all sounds in my house that I do not want to hear. That fan that's on? Can't hear it. That dog that's barking that you don't want to hear? Can't hear it. These have some of the best active noise cancellation I have literally ever heard in my entire life. I have headphones from the other big brands and these blow them out of the water. But like I said earlier, the real star of this is the comfort. I find frequently with headphones that I cannot leave them in my ears for more than about an hour and a half because it become uncomfortable. However these are exceptional I had these in my ear for an extended period of time the other day doing work. It was about 4 hours and I never once took them out or had to readjust them. The comfort alone is more than enough to make these worth their purchase price. The case and being able to have extra charges in it is also absolutely exquisite.
Written by a customer while visiting bose.com
Customer Rating
5
Quality, Comfort and Amazing Noise Canceling
on September 26, 2022
Posted by: Caitlin128
Gender:Female
Length of ownership:1 month
took a few days to really get a feel for these earbuds as the previous pair I had sworn was the best was hard to compare with.. Bose did it though! Their noise canceling was hands down game changer along with the quality of sound and comfort.. can't forget comfort! Really though! I pop in these bad boys and the sound from my 6 screaming kids is miniscule and allows for a great work from home environment lol! I know other parents will understand just how important good quality noise canceling is!! The music sounded soooo much clearer and crisp in theses earbuds too!! True bose quality hands down!! Nothing really compares to the sound they put out!! They are amazing!! Comfort was an added bonus! I'm not a fan on how most earbuds kinda hurt after a while but these you can wear and they don't make your ears ache or feel sore. They are a perfect pair of buds! My only issue was the software update. It was a bit wonky and I would have liked some progress bar or information on what was being updated.. it was just a bit off putting but not enought to take away from the quality of the product.
Written by a customer while visiting bose.com
Customer Rating
5
Great Sound and Quality
on September 26, 2022
Posted by: rodmanila
Gender:Male
Length of ownership:1 month
Was very excited to receive these as I know Bose holds their standards high when it comes to sound. I have been using the Bose QC II earbuds everyday since I received them and have no complaints so far. The bass, clarity, volume are perfect. The addition of the app really helps with customizing them to your liking. Quiet mode really cancels out the sound when you want to ignore the ambient noise around you. Aware mode really helps to let you hear background noise while still enjoying what you are listening to. The touch controls were easy to learn, as I've been used to using the phone to change song and volume. Would 10/10 recommend these earbuds to anyone that wants impeccable sound and audio quality.
Written by a customer while visiting bose.com