Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
One of a kind sound.
on March 27, 2023
Posted by: T Ange
Gender:Female
Length of ownership:1 week
I just got mine. No need to review. I have all kind of earbuds, all make big name, the minute I put my Bose earbuds on I could hear the difference, “the BOSE difference. One thing the case should have a keychain.
Written by a customer while visiting bose.com
Customer Rating
5
Great love then
on March 27, 2023
Posted by: Nan
Gender:Female
Length of ownership:1 week
I just got them they are awesome comfortable they fit just right
Written by a customer while visiting bose.com
Customer Rating
5
Excellent product
on March 27, 2023
Posted by: André
Gender:Male
Length of ownership:1 month
I've been using the QC-20 ever since they were launched and the QuiteComfort Earbuds II is the perfect evolution. The level of white noise when no audio input is present is remarkable better them the QC-20 and the touch functionally works amazingly well. The new fitment system, using the stability bands also works wonders when jogging - something that was impossible to do with the QC-20 - and the confortable fitment and light weight of the earbuds allows to keep them on the whole day. Battery life gives a good 6 hours plus of silence and recharging them is quick.
Written by a customer while visiting bose.com
Customer Rating
4
Very good sound
on March 27, 2023
Posted by: LaStrato
Gender:Male
Length of ownership:1 month
I bought these a few weeks ago. Paired easily. plugged in case and left for. day or so. Took out to use a few days later and buds were at 10% charge. Still lasted a couple hrs. Placed back int case and they charged correctly. So far so good after one use.
Written by a customer while visiting bose.com
Customer Rating
2
Poor Performance
on March 27, 2023
Posted by: Ariana
Gender:Female
Length of ownership:1 week
The noise cancellation is 10/10 for sure. But it keeps disconnecting all the time, sometimes shortly, sometimes you have to put it back in the case again to reconnect and work again. Very frustrating specially when you’re working out. I’m very disappointed
. Returning it.
. Returning it.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi Ariana,
We're really pleased to hear that you're impressed with the noise cancellation capabilities, but we're sorry that you're facing some connectivity issues with your earbuds. We reached out to your directly with some advice to address this. To recap, we recommended that you test your earbuds when connected to another device. Additionally, we suggested to reset your earbuds and ensure the firmware is up to date. Directions for those steps can be found here - https://bose.life/3G8SZIa.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
We're really pleased to hear that you're impressed with the noise cancellation capabilities, but we're sorry that you're facing some connectivity issues with your earbuds. We reached out to your directly with some advice to address this. To recap, we recommended that you test your earbuds when connected to another device. Additionally, we suggested to reset your earbuds and ensure the firmware is up to date. Directions for those steps can be found here - https://bose.life/3G8SZIa.
We hope to hear back from you!
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
These are the best headphone you can buy right now
on March 27, 2023
Posted by: Gabe
Gender:Male
Length of ownership:1 month
These are excellent. Noise canceling is best of the best, the app lets you modify how they sound, very comfortable fit and adjustable.
Written by a customer while visiting bose.com
Customer Rating
5
Great product
on March 27, 2023
Posted by: Jm9
Gender:Male
Length of ownership:1 year or longer
Happy with this earbuds the best. Great sound and quality
Written by a customer while visiting bose.com
Customer Rating
3
Expected better
on March 27, 2023
Posted by: Boat99
Gender:Female
Length of ownership:1 month
I bought this a month ago and expected to be happy but still not happy. I was using Samsung earbuds which was a disappointment and I decided to try Bose since almost everyone says its good. Unless there is something am not doing right, it doesn't quiet the noise while in use. and the smallest ear cover is still not working for my ears, not sure why.
Response from bose.comBy Nelson Penney, Customer Support, March 31, 2023
Hi, I am surprised you did not enjoy the noise canceling of your earbuds. If the ear tips and band are not the correct fit for your ears, this can cause noise leakage which will lead to the noise canceling being ineffective.
We have a great guide that will show you how to check the fit of your ear tips and fun the eartip fit test in the bose music app: https://bose.life/40xOpev
also, we do have alternative ear tip sizes that will provide a better fit.
If you reach out to our customer support team, they would be happy to assist you with this.
Liam - Customer Support
We have a great guide that will show you how to check the fit of your ear tips and fun the eartip fit test in the bose music app: https://bose.life/40xOpev
also, we do have alternative ear tip sizes that will provide a better fit.
If you reach out to our customer support team, they would be happy to assist you with this.
Liam - Customer Support
Written by a customer while visiting bose.com