Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Sound is as usual great
on March 23, 2023
Posted by: NA
Gender:Male
Length of ownership:1 month
I exchanged my Bose I for II’s and they are great!
Written by a customer while visiting bose.com
Customer Rating
2
Maybe I got a faulty pair...
on March 23, 2023
Posted by: BoseAndPhones
Length of ownership:1 month
I've had these headphones for about two weeks, and while the sound is genuine. There is constant connection issues with my Apple Watch and iPhone. With more than 75% battery, the headphones fail to connect thru the app, after I've restarted all devices I still have the problem, will look into returning.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi there - glad you're loving the sound of the QC Earbuds II! We reached out to you directly to help with your connection issues, as they're certainly not normal. I'm glad to have heard back from you, as we try the troubleshooting steps as shown at https://bose.life/3G6Os8Y, to narrow the issue down. You can also find help to perform a reset at https://bose.life/3nA9Rky, which is always worth trying. We shall continue to message you and work towards a resolution for your product, so you can experience these earbuds as intended. If you have any other queries or wish to contact us another way, please do so at https://bose.life/3zlmQsT.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
Difficulties
on March 23, 2023
Posted by: Jaigler
Gender:Male
Length of ownership:1 month
Seems every time I go to use these I have dip with them. It began by getting a pair that were defective, I returned those and got a new pair. Now with the new pair every time I use them it seems I have to connect them again or sound only comes out of one ear Bud.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi there - sorry to hear you're experiencing connection difficulties with your QC Earbuds II, but we reached out to you with a message to provide assistance. It's great to have heard back, to ensure you've tried the troubleshooting at https://bit.ly/3lSikzh. Have you tried resetting your phone, and checking your phone firmware and earbuds firmware is up-to-date? Please reach back out to us through a message or at https://bose.life/40silJ4, and we'll assist further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Amazing Sound, need bigger wings
on March 23, 2023
Posted by: StevenWCrain
Gender:Male
Length of ownership:1 month
Had these for a couple weeks and the sound and noise cancelling is phenomenal. All is well yet even after ordering the extra big buds and “wings” they still struggle to stay in. I wish I could get an even bigger XXL “wings” for stability. Expensive as is and then another $15 to get the bigger fit buds and wings. I am coming from Jaybird Vista 2 budd and they never slipped out due to a much better fit. 4 out of 5 due to that.
Written by a customer while visiting bose.com
Customer Rating
4
After a weird first week they were pretty good
on March 23, 2023
Posted by: Asapnate83
Gender:Male
Length of ownership:1 month
I've had them a little over two weeks now and I like them. The first week though the left one wouldn't charge past 90% and wouldn't connect too often. I'm fairly certain the firmware update resolved the issue but I haven't fully tested it yet
Written by a customer while visiting bose.com
Customer Rating
5
Nice Purchase.
on March 23, 2023
Posted by: Carl
Gender:Male
Length of ownership:1 month
Excellent sound and very comfortable fit. Very easy to set up to your smart phone..
Written by a customer while visiting bose.com
Customer Rating
5
Crisp soun!
on March 24, 2023
Posted by: Magpie
Gender:Female
Length of ownership:1 month
Love my new Bose! They’re comfortable and really give excellent, crisp sound! Hands down, THE BEST!!!
Written by a customer while visiting bose.com
Customer Rating
3
Disappointed with noise canceling
on March 24, 2023
Posted by: Matthew
Gender:Male
Length of ownership:1 month
I bought these three weeks ago, and while generally they’re alright, the noise canceling couldn’t keep up with the 3-4 clack per second noise of the folding machine I work at, and instead of quieting the noise it projected the clack of the machine in my ear. The first generation quiet comfort did a better job, and although bigger, they are the ones I use at work. Also I miss the multiple led on case taking off charge level. Also multiple times after charging, put in ear and buds were not at full power, but were almost dead. I also miss the double tap to pause and play.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hi Matthew,
I’m sorry to hear that your headphones may be underperforming in terms of noise cancellation and charging. We reached out to your directly to help with this concern. In case you haven't seen it, this is what we mentioned.
The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel that this is not the case, please check out the following article with our troubleshooting recommendations - https://bose.life/3zoZwKS.
To ensure you are familiar with the LED status, you can see what each combination means here - https://bose.life/3Mb7jDI.
You may be experiencing some difficulty with the charging if the stability bands are not correctly fitted. This can block the earbuds from making a solid connection with the charging pins in the case. You can see here how the bands should fit - https://bose.life/3zjP47A. You’ll also find some extra troubleshooting in case this does not resolve the issue.
If you require any further assistance, please respond to us directly so we can continue to help.
Thanks,
Charlotte - Customer Support
I’m sorry to hear that your headphones may be underperforming in terms of noise cancellation and charging. We reached out to your directly to help with this concern. In case you haven't seen it, this is what we mentioned.
The combination of both active and passive noise reduction technologies in your headphones is designed to block out most sounds but may not block out everything. You may still hear higher-pitched sounds like sirens and even human voices, although the volume of these sounds should be dramatically reduced. If you feel that this is not the case, please check out the following article with our troubleshooting recommendations - https://bose.life/3zoZwKS.
To ensure you are familiar with the LED status, you can see what each combination means here - https://bose.life/3Mb7jDI.
You may be experiencing some difficulty with the charging if the stability bands are not correctly fitted. This can block the earbuds from making a solid connection with the charging pins in the case. You can see here how the bands should fit - https://bose.life/3zjP47A. You’ll also find some extra troubleshooting in case this does not resolve the issue.
If you require any further assistance, please respond to us directly so we can continue to help.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com