Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
5
Good fit is a MUST!
on March 22, 2023
Posted by: speedbump52
Gender:Male
Length of ownership:3 months
For the first few weeks, I was kind of happy with the sound, but very disappointed with the noise cancellation. I started experimenting with different sized earpieces and outer shell strips. After a few attempts, I finally got the perfect fit and the sound and noise cancellation is unbelievable. I can easily tell if I am in quiet or aware mode simply by snapping my fingers, if I can hear the snap I know I’m in aware, if not, I’m in quiet mode. Great product.
Written by a customer while visiting bose.com
Customer Rating
4
Great Sound and Fit
on March 22, 2023
Posted by: Ladytracknmr
Gender:Female
Length of ownership:1 month
This Purchase is for use at the office to drown out everyone workin as well as to use while traveling or just waiting for the kids while in the car.
Initially setting the buds up to the Music app had to be repeated a couple of times. The buds still drop from the app occasionally. hopefully there will be a fix for this issue. My tablet and phone are current with software, so that is not the issue with my apple products.
The sound is almost a good as my Bose 700's. The triple Black color is really nice. I am plan with the noise cancellation, but sadden that the connectivity to the music app is having
hic ups. ?T
Initially setting the buds up to the Music app had to be repeated a couple of times. The buds still drop from the app occasionally. hopefully there will be a fix for this issue. My tablet and phone are current with software, so that is not the issue with my apple products.
The sound is almost a good as my Bose 700's. The triple Black color is really nice. I am plan with the noise cancellation, but sadden that the connectivity to the music app is having
hic ups. ?T
Written by a customer while visiting bose.com
Customer Rating
2
Great sound but…
on March 22, 2023
Posted by: Pegster
Gender:Female
Length of ownership:1 month
I was so excited when I got my Bose QuietComfort ear buds. I have other Bose products which is what led me to purchase these. They are very comfortable and do not cause ear pain like others. My only issue is I may be in the middle of a Zoom call and suddenly without warning,
I’m talking to myself, realizing the batteries were dead. I had only worn them for 3 hours that day and they were 100%. It has happened a couple of times. Otherwise they are fantastic. Fix the amount of hours they stay charged and perhaps have them give a warning sign or tone when the batteries are about to die, and I’ll change my stars to 5.
I’m talking to myself, realizing the batteries were dead. I had only worn them for 3 hours that day and they were 100%. It has happened a couple of times. Otherwise they are fantastic. Fix the amount of hours they stay charged and perhaps have them give a warning sign or tone when the batteries are about to die, and I’ll change my stars to 5.
Response from bose.comBy Nelson Penney, Global Customer Service, March 27, 2023
Hey there, I'm pleased to hear you're enjoying the comfort of your new QC Earbuds II! We reached out to you with a message to assist with your concerns. To re-iterate, one full charge will provide six hours of battery life, so please try the steps at https://bose.life/3ri89mw to see if this helps, if you’re only getting three. If you find the problem persists, and they are still dropping during calls, let us know by reaching back out, or contacting us at https://bose.life/40jO4MB, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Good Sound and Easy to Enjoy
on March 23, 2023
Posted by: Florensius1682
Gender:Male
Length of ownership:1 week
I bought this 2 weeks ago, and become my daily tws. For music, gaming on my steam deck is like a dream come true. Bass and Sub Bass region is sometimes I don’t believe it. It rumbling like watching in theaters, very2 satisfying sensations, like it so much. Playing Kena the Bridge of Spirit and currently playing Octopath Traveller 1, very good sound. But for some music, sub bass region sometimes hit or miss, sometimes feel like to much bass. But overall, i love it. This sound signature is somehow very unique.
Written by a customer while visiting bose.com
Customer Rating
4
BOSE Earbuds Review
on March 23, 2023
Posted by: BAY2626
Gender:Male
Length of ownership:3 months
I bought this several months ago and have been happy with them. Sometimes I have connectivity issues when start using the earbuds after the call has started. But it has been on rare occasions.
Written by a customer while visiting bose.com
Customer Rating
4
Good... but not the Best
on March 23, 2023
Posted by: JK
Gender:Male
Length of ownership:1 month
I bought these hoping that they would prove to be the best wireless ear buds in 3 areas: 1) fit; 2) sound quality; 3) features.
1) Fit = 5/5 ~ Definitely the best fitting ear buds I've owned (compared to Apple AirPods, way better!)
2) Sound Quality = 5/5 ~ They are the best sounding wireless ear buds I've owned. The Bose app allows you to EQ your sound, which is superior to all competitors on the market.
3) Features = 3/5 ~ The noise cancelling/ "Quiet" mode is great... typical Bose quality. But the "Aware" mode isn't as good as Apple's AirPods. Also, the volume control is clunky... you need to slide your finger up or down, but the ear buds are small and often times, it will respond with stop and play, rather than adjusting your volume.
2) Sound Quality = 5/5 ~ They are the best sounding wireless ear buds I've owned. The Bose app allows you to EQ your sound, which is superior to all competitors on the market.
3) Features = 3/5 ~ The noise cancelling/ "Quiet" mode is great... typical Bose quality. But the "Aware" mode isn't as good as Apple's AirPods. Also, the volume control is clunky... you need to slide your finger up or down, but the ear buds are small and often times, it will respond with stop and play, rather than adjusting your volume.
Written by a customer while visiting bose.com
Customer Rating
4
Bose QuietComfort
on March 23, 2023
Posted by: S Ice
Gender:Female
Length of ownership:1 month
I like the BQC but I can't find the right ear fit. I also experienced the dropped connection and I wish the case had a battery level indicator on it as the bose sports. I like the fit of BCS better than the BQC.
Written by a customer while visiting bose.com
Customer Rating
3
Kind of disappointed
on March 23, 2023
Posted by: colmets12345
Gender:Male
Length of ownership:1 month
They have excellent sound but not stable. There are times one side of the headphones works and the other doesn’t. Also, I have the large attachment on the headphones, but there are times when you place them in the case, you need to press hard on the headphones so they are getting a charge of they remain on and lose battery.
Response from bose.comBy Nelson Penney, Global Customer Service, March 31, 2023
Hey there, I'm glad that you're enjoying the sound of your QC Earbuds II! We reached out to you directly to help with the cutout and stability band concerns. To re-iterate, have you checked your band is correctly fitted, by following the steps at https://bose.life/3KnUsN9? Also, be sure to try the steps at to perform a reset at https://bose.life/42NHT4W to clear any underlying issues. Let us know if the issue persists by reaching back out to us, or contacting at https://bose.life/42UeDJX, so we can assist you further if needed.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com