Customer reviews from bose.com
Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Average customer rating
4.1
(1,678 Reviews)
Rating breakdown 1,678 reviews
5 Stars
956
4 Stars
278
3 Stars
212
2 Stars
116
1 Star
116
Customer Reviews for Bose - Refurbished Excellent - QuietComfort Earbuds II True Wireless Noise Cancelling In-Ear Headphones - Soapstone
Customer Rating
1
seemed like a good idea to buy them
on May 14, 2023
Posted by: dianecalifornia
Gender:Female
Length of ownership:1 month
I have not been able to keep the buds in both ears..and one side the sound stopped working
..on the side that works the sound is GREAT...need tech support
..on the side that works the sound is GREAT...need tech support
Response from bose.comBy Nelson Penney, Global Customer Service, May 19, 2023
Hi there, I'm pleased to hear you've been enjoying the sound of your new QC Earbuds II! We reached out to you directly with a message to help with your fit concerns, and it's great to have heard back, so we could help you get hold of the alternative sized ear tip kit to try. Also we included steps at https://bose.life/3Oqmp9J if you do run into issues with no audio in one earbud again. We look forward to hearing back from you, to let us know how things go when trying this. Feel free to reach out at https://bose.life/45hb6Gz at any time if you have any other queries regarding the earbuds.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
4
Great Noise Cancelling
on May 26, 2023
Posted by: Jaz
Gender:Male
Length of ownership:1 month
I love Bose. I own a few products from Bose but I also own similar products from other manufacturers. I love my Bose QuietComfort Earbud II and its my daily go to. Soundwise I like it better than my airpod pro. Designwise, I like the airpod pro better. If I could make some constructive criticisms, the open sound when you put on the earbuds is too weird and a little loud, the case feels a bit flimsy and cheap and its hard to pull out the airbuds from the case. Otherwise, if I have to choose between my airpods pro or my Bose earbuds II, I would choose Bose any day. No one can beat the noise cancelling, the design is better than the first one (which I owned), the sound is better. I like the simplicity of the app that goes with it.
Written by a customer while visiting bose.com
Customer Rating
1
Disappointed
on May 26, 2023
Posted by: Tinik
Gender:Female
Length of ownership:1 month
I’ve owned many different apple air pods and recently I was traveling and didn’t have my air pods and was stuck with a 6 hour layover in Charlotte. I was in the American lounge and needing some ear buds. I decided to try something new and spent lots on the Bose QuietComfort Earbuds II. They took a bit getting used to and then after less that 4 weeks the left earbud sounds like a broken speaker. I would have expected for the price they would have lasted longer.
Response from bose.comBy Nelson Penney, Customer support, June 5, 2023
Hello, If you are experiencing issues with a particular earbud, I recommend that you try out our troubleshooting suggestions for poor audio quality: bose.life/3okuVfP. Should you need any further assistance please feel free to contact our technical support teams, who will be happy to assist you: bose.life/3iazBx7.
Liam - Customer support
Liam - Customer support
Written by a customer while visiting bose.com
Customer Rating
5
OUTSTANDING, UNRIVALED sound quality, and small co
on June 8, 2023
Posted by: PAP
Gender:Female
Length of ownership:1 month
Hands down the Mose quiet comfort 11 is the best earbud I have ever owned.
Written by a customer while visiting bose.com
Customer Rating
5
Earbuds
on June 19, 2023
Posted by: Missy
Gender:Female
Length of ownership:1 month
I bought these to replace my air pods and the fit is wonderful! So very happy. I don’t worry about them falling out at all!
Written by a customer while visiting bose.com
Customer Rating
1
VERY bad bluetooth stability
on June 21, 2023
Posted by: viking
Gender:Male
Length of ownership:3 months
Overall the sound quality and ANC is excellent, when it works. However, and it's a big however, the quality of the Bluetooth connection is terrible (and a quick google search shows multiple forums raising the same issues). My connection frequently drops without warning and takes ages to reconnect/ I have to reset Bluetooth on my phone. In addition, the earbuds will go out of sync for a period so you're getting sound slightly delayed in one ear...
All in all I wish they could get this fixed because when they work they work great but for now I would recommend staying clear until they have fixed this
Response from bose.comBy Customer Support, June 23, 2023
Hey,
It's great to hear that you're impressed with the sound quality and ANC. I'm sorry that you're facing some Bluetooth connectivity issues. We've sent you a message directly as we'd love to assist you with this. If you haven't seen it, we wanted to know what the primary device you're connecting to is.
Additionally, please check out the following troubleshooting steps. For connection drops - https://bose.life/3owrd2p, and for sync issues - https://bose.life/3VBtWns.
Please do reach back to us so we can continue to support you with this.
Thanks,
Charlotte - Customer Support
It's great to hear that you're impressed with the sound quality and ANC. I'm sorry that you're facing some Bluetooth connectivity issues. We've sent you a message directly as we'd love to assist you with this. If you haven't seen it, we wanted to know what the primary device you're connecting to is.
Additionally, please check out the following troubleshooting steps. For connection drops - https://bose.life/3owrd2p, and for sync issues - https://bose.life/3VBtWns.
Please do reach back to us so we can continue to support you with this.
Thanks,
Charlotte - Customer Support
Written by a customer while visiting bose.com
Customer Rating
1
Total waste of money
on June 29, 2023
Posted by: Ehab
Gender:Male
Length of ownership:1 month
These earbuds would be great only if Bose had quality control that tests each buds before selling.
Mine had 2 issues:
1- uneven volume between left and right.
2-Right earbud when in aware mode doesn't stop the noise cancelling making me hear the outside sounds from only the left bud.
Local service center in Egypt told me they don't have these buds and accordingly couldn't replace them, so I lost my 300$ in useless buds.
Also the software is a disaster, rarely shows the connection and doesn't have battery level indicator for the case.
The sound quality and noise canceling are great if you're lucky in a working pair.
Mine had 2 issues:
1- uneven volume between left and right.
2-Right earbud when in aware mode doesn't stop the noise cancelling making me hear the outside sounds from only the left bud.
Local service center in Egypt told me they don't have these buds and accordingly couldn't replace them, so I lost my 300$ in useless buds.
Also the software is a disaster, rarely shows the connection and doesn't have battery level indicator for the case.
The sound quality and noise canceling are great if you're lucky in a working pair.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent earbuds!!
on July 4, 2023
Posted by: Katherine W
Gender:Female
Length of ownership:3 months
I have always been a Bose customer currently owning 4 previous sold earbuds & headphones with no issues whatsoever. However my son recently purchased me a pair of iPod Pro earbuds. They did not live up to my expectations at all. They fell out, hurt the cartilage of the outside of my ears, made my ears itchy, unsuccessful ear seal after Fit Tests therefore the noise cancellation was lousy. I switched back to Bose & purchased the new Bose Quiet Comfort 2 earbuds and they’re perfect! No issues. Bose customer for life nothing else compares to their quality & features!!
Written by a customer while visiting bose.com