Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Cordless (Push) Lawn Mower, 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(2,064 Reviews)
Rating breakdown 2,064 reviews
5 Stars
1,568
4 Stars
307
3 Stars
58
2 Stars
32
1 Star
99
93%of customers recommend this product.
(
1,594 out of
1,721)
Customer Reviews for Greenworks - 80V 21" Brushless Cordless (Push) Lawn Mower, 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
1
on May 8, 2025
Posted by: Billg11
from Detroit
Gender:Male
Literally took it out of the box and the charger already has a the blinking red light. Crazy that your product is all about the batteries and then the most crucial part of the whole product doesn’t work. Insanity.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 9, 2025
Hello Billg11.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
New lawnmower
on May 8, 2025
Posted by: Ricco 2025
from Champlin MN.
Gender:Male
[This review was collected as part of a promotion.] I bought this Greenworks put it together. Charged the batteries and it worked perfectly.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
After one mow
on May 8, 2025
Posted by: Richard291947
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] Much lighter than gas mower
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use. 2nd Greenworks battery powered lawnmower-first lasted 9 years
on May 8, 2025
Posted by: Debra1955
from Woodinville WA
Gender:Female
[This review was collected as part of a promotion.] I bought this lawnmower a month ago to replace a 9 year old Greenworks lawnmower I had that I couldn’t replace the 57v battery for. So opted for another bigger & better model.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Sturdy Mower
on May 7, 2025
Posted by: Jester1965
from VA
Gender:Male
[This review was collected as part of a promotion.] This mower is super easy to use and cuts the grass consistently! So far so good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Hard to find
on May 7, 2025
Posted by: wrotethisforthecontestlol
from CA
[This review was collected as part of a promotion.] Bought this to have a spare on hand before tariffs kick-in. Couldn't find this kit anywhere except this site. Price seems reasonable considering the fan is included, although I'm not sure why I'd need to replace that.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Quiet
on May 7, 2025
Posted by: Gjap
from Kentucky
[This review was collected as part of a promotion.] Bought this a month ago. Quick to charge. Only used once but it’s quiet and cut well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Assembly is horrible, doesn't fit right
on May 7, 2025
Posted by: Peter229
from NJ
Gender:Male
I bought this bagger along with the 30in riding mower that it says it is compatible with but the bagger doesn't go all the way down, the bolts on the side get stuck and it doesn't fit. It says easy installation yet it is very far from that. The instructions were no help, I even watched the video installation and in the video they dont even show the guy putting the bagger on it at the end. He tries to put it on and you can see even he is having trouble getting the bagger on the back so the video cuts to him no longer struggling and just magically shows the bagger attached. I've spent hours trying to get the bagger attached to the back of the mower but it will not go on properly. Extremely frustrating. Do no recommend.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 8, 2025
Hello Peter229.
We are sorry to hear of your frustrating experience. To best assist you and gather the necessary information to resolve this, it would be helpful if you could reach out directly to our support team. Please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. We can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F.
We are sorry to hear of your frustrating experience. To best assist you and gather the necessary information to resolve this, it would be helpful if you could reach out directly to our support team. Please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. We can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F.
Written by a customer while visiting greenworkstools.com