Hello Dano59.

Thank you for taking the time to voice your concerns. We’re very sorry to hear that you experienced an issue with your 80V Self-Propelled Mower, and that your interaction with our customer service team left you feeling unsatisfied. That’s certainly not the experience we want for our customers, and we appreciate the opportunity to address it.

Please know there is never any intent to disappoint. However, our warranty coverage applies only to products purchased from authorized sellers. These sellers are approved to carry and sell Greenworks tools, and their products are guaranteed to be new, properly handled, and backed by a full warranty.

Unfortunately, we don’t have control over how equipment is handled, stored, or shipped when sold by unauthorized third-party sellers. For this reason, we always recommend purchasing directly from us or from one of our authorized partners to ensure your warranty coverage is valid and your product meets our quality standards.

If you’re ever unsure whether a seller is authorized, we encourage you to contact us before purchasing. Our team is happy to confirm for you — just give us a call at 1-888-909-6757 (1-888-90WORKS).

Thank you again for your feedback — it helps us improve both our service and support.