Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Cordless (Push) Lawn Mower, 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.4
(177 Reviews)
Rating breakdown 177 reviews
5 Stars
126
4 Stars
24
3 Stars
5
2 Stars
7
1 Star
15
87%of customers recommend this product.
(
122 out of
141)
Customer Reviews for Greenworks - 80V 21" Brushless Cordless (Push) Lawn Mower, 4.0Ah Battery and Rapid Charger Included - Green
Posted by: Isaak
from Phoenix, AZ
Verified Purchase:Yes
The product didn’t start and customer service was an absolute nightmare to deal with. I have the blower and weed trimmer as well, so I was/am committed to using greenworks products, but I would not advise someone else to do the same. Unfortunately very poor service and quality all around.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 8, 2022
Hello Isaak,
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Care team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you. One of our team members has been in contact please check your inbox, junk, or spam folder for our response.
Thank you for your review. We are very sorry to hear that you are having negative feelings toward our customer service team. We see that you have been in contact, and Greenworks Customer Care team are doing their best to work towards a solution. We thank you for your patience and understanding as we work to improve this experience for you. One of our team members has been in contact please check your inbox, junk, or spam folder for our response.
Written by a customer while visiting greenworkstools.com
Posted by: Flmower
from Merritt island fl
Gender:Female
Verified Purchase:Yes
Im
Not sure why I waited so long to get one of these! Mowed thru everything, I mow about half acre with plenty of battery left over. Great machine.
Not sure why I waited so long to get one of these! Mowed thru everything, I mow about half acre with plenty of battery left over. Great machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: BHamlin
Verified Purchase:Yes
Great lawn mower! I like the fact that since it's electric it's instantly running. No cranking to try and get it going like a gas-powered mower. Plenty of torque to cut even tall/thick grass. I wish I had purchased one sooner. The batteries charge quickly and have plenty of run-time to get it done. A well designed mower.
Written by a customer while visiting greenworkstools.com
Posted by: DCRobinson
from Tennessee
Gender:Male
Verified Purchase:Yes
Works pretty well for an old geezer in his mid-70s. Fairly easy to assemble. Instructions for assembly and use are clear. Only takes about one cutting to get the hang of how to back it up at end of a row. Soon it becomes automatic to release the throttle lever a couple of seconds before you need to back up and turn the mower. Really appreciate the child-proof plug thing so my younger grandkids don't accidently start it up. Cutting is crisp and clean. It easily pulls itself up my pretty steep slope. Really like the speed control gizmo. I definitely would buy it again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Calciphel
from 30563
Gender:Male
Verified Purchase:Yes
Lightweight and quiet. Virtually no maintenance.Makes it so much easier to cut my grass.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Functions well; Battery is Lacking
on August 8, 2022
Posted by: ZEK_22
from Virginia
Gender:Male
I've had this mower for nearly 4 months and have been impressed by everything except the battery life. The mower is light weight, easy to maneuver, and relatively quiet compared to a gas motor. It cuts well and the motor does a good job ramping up to higher speeds when needed for thicker grass.
I have two 2.0 Ah 80 volt batteries, and given the advertising claim that each battery can power the mower for "30 minutes" I assumed two batteries would be more than enough. Unfortunately, the last 3 times I've mowed my 0.2 acre lawn, I've gone through both batteries before finishing (and before the first battery can complete a recharge). It seems that if the motor has to increase the power for any length of time, the battery life drops precipitously. This has been quite disappointing, and the only solutions seem to be a) delaying the job while the first battery cools down and then charges (around 1 hour) or b) purchasing a higher Ah battery, which is not an inexpensive item.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, August 9, 2022
Hello ZEK_22,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Content senior mower
from Indiana
Gender:Male
Verified Purchase:Yes
So far, I’m pleased to say, my new mower is performing to expectations.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Curly1965
from Dulurh mn.
Gender:Male
Verified Purchase:Yes
This mower is great.the cut is good the battery life is great the only thing i did not like is the chute discharge is not great only threw the grass out the chute about 4 inches.
Written by a customer while visiting greenworkstools.com