Customer reviews from greenworkstools.com
Greenworks - 24V 10'' Brushless Cordless Chainsaw - Tool Only, Battery and Charger Not Included
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
138
4 Stars
24
3 Stars
7
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Greenworks - 24V 10'' Brushless Cordless Chainsaw - Tool Only, Battery and Charger Not Included
Customer Rating
1
Doesn't work
on September 17, 2025
Posted by: mom to Baxter and Sasha
from Savannah, GA
Gender:Female
[This review was collected as part of a promotion.] i received this product, charged the battery and was eager to try it out. It worked for about 10 seconds and stopped and would not start again, Very disappointed with the product. Will try again tomorrow to see if it works.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 18, 2025
Hello mom to Baxter and Sasha. We are sorry to hear about the issue you are experiencing. If your 24V 6" Pruner Saw runs but does not cut properly, or stops after a few seconds, it is likely entering protection mode to prevent damage. Simply release the trigger and restart the tool. Be sure the chain is tensioned correctly, kept sharp, and let the saw do the work without forcing it. If after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Northern Illinois
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is so much easier to cut smaller branches than other hand tools. As I am getting older my hands don't have the strength to use the manual tools that I was used to using. Thanks to the Pruner Saw I can keep my yard looking good with out too much help.
Pros: Convenient, Easy to Use, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great saw: Oiling made easy…
on September 12, 2025
Posted by: J_W_S
from Northern Atlanta suburb
Gender:Male
[This review was collected as part of a promotion.] FANTASTIC. BEST tool I have ever had for our very extensive ornamental gardens. Just as valuable as our Felco pruners.
I am 82 year-old avid gardener, along with my wife. I have a BSc in Ornamental Horticulture (think of it as Landscape Horticulture) from THE Ohio State University,1967. (I was a professional pilot, but our gardens are pretty impressive—all self designed, installed and maintained.😉)
We have six ornamental gardens within our half acre property in a hilly northern suburb of Atlanta, GA.
I have been using this great little saw a LOT to trim and deadhead trees. (Also have and recommend the 14” but it’s seldom used.)
PRO TIP. To oil chain,ignore the instruction to oil before installing battery. Oil AFTER installing battery, by taking the saw to a very small area where you do not mind a little (VERY LITTLE) oil dropping. Hold the saw in one hand horizontally (sideways) and parallel to the ground to keep the oil spraying back towards you. Hold the oiler in the other hand. Turn on the saw (slow speed works well) and simultaneously apply a few drops to the saw. The oil will spread perfectly along the chain.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
on September 9, 2025
Posted by: DIY Lady
[This review was collected as part of a promotion.] This is an ideal saw for a small Lady who does their own yard work. Light weight and handles well.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Lightweight and sturdy tools to get the job done.
on September 5, 2025
Posted by: Mr. Mick
from Port Orchard, WA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid design that's not overly heavy and able to reach tall hedges and branches. The battery life has been very good, and charge time is quicker than expected. The hedge trimmer angle adjustment button is easy to operate, and very intuitive. Overall, this is an unbeatable combo for the price.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Works great
on August 24, 2025
Posted by: JDH5812
from Central Illinois
[This review was collected as part of a promotion.] I bought this combo product and it worked great. Trimmed 6” branches with ease. The chain did come off but was able to put it back on with ease. Just remember, the chain go in one direction. It is a little heave but the steaks help a lot. The hedge trimmer worked great as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: knpaprocki
from Milwaukee, WI
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Honestly, my only regret is not buying this earlier
Pros: Cost-Saver, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent
on August 18, 2025
Posted by: JJM5
from CT
Gender:Male
This combo-kit has been excellent all around. Fair price and great quality tool!
Pros: Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com