Customer reviews from greenworkstools.com
Greenworks - 24V 10'' Brushless Cordless Chainsaw - Tool Only, Battery and Charger Not Included
Average customer rating
4.5
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
138
4 Stars
24
3 Stars
7
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
138 out of
157)
Customer Reviews for Greenworks - 24V 10'' Brushless Cordless Chainsaw - Tool Only, Battery and Charger Not Included
Customer Rating
2
Tensioning problems caused frustration
on November 18, 2025
Posted by: Grampa Tim
from Trabuco Canyon, CA
Gender:Male
[This review was collected as part of a promotion.] I purchased this unit for pruning of small tree branches. I was quite disappointed at how the chain quickly dulled ( or failed to cut). However the more significant problem was tensioning. After about 20 seconds of use, the chain was loose. When trying to use the adjustment knob, it would lock up after a few clicks. Then I would have to unscrew it, reset the chain/bar assembly, and tension it. After another minute, I had the same problem and had to redo the whole process. My cheap 4" hand chainsaw was outperforming this one. I was sadly disappointed.
Pros: Cost-Saver, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 19, 2025
Hello Grampa Tim.
We are sorry to hear about your experience and appreciate your feedback. It sounds like you ran into issues with both chain sharpness and tensioning.
For your Greenworks 24V 10" Cordless Chainsaw, the adjustment knob can lock up if the side cover locking knob is not loosened enough or if debris is preventing the tensioner from moving freely. To fix this, make sure the outer locking knob is loose before adjusting, and clean the bar groove, tensioner screw, and sprocket area. Applying a little oil can help prevent future sticking.
We also recommend checking the chain often and keeping it lubricated for best performance. For guidance, please see our Assembly and Operator Guide video. If you need further assistance, our team is here to help, call 1-888-909-6757 (1-888-90WORKS) or start a Live Chat on the Greenworks Tools website.
We are sorry to hear about your experience and appreciate your feedback. It sounds like you ran into issues with both chain sharpness and tensioning.
For your Greenworks 24V 10" Cordless Chainsaw, the adjustment knob can lock up if the side cover locking knob is not loosened enough or if debris is preventing the tensioner from moving freely. To fix this, make sure the outer locking knob is loose before adjusting, and clean the bar groove, tensioner screw, and sprocket area. Applying a little oil can help prevent future sticking.
We also recommend checking the chain often and keeping it lubricated for best performance. For guidance, please see our Assembly and Operator Guide video. If you need further assistance, our team is here to help, call 1-888-909-6757 (1-888-90WORKS) or start a Live Chat on the Greenworks Tools website.
Written by a customer while visiting greenworkstools.com
Posted by: S Todd
from Sc
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great flexible tool. Only downside is challenge in switching between poles
Pros: Cost-Saver, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RandyF
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Does a great job and cuts fine. Needs a little larger battery for longer life.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Little Chain Saw
on October 14, 2025
Posted by: Googles
from SC
Gender:Female
[This review was collected as part of a promotion.] I wanted something light weight for my yard trimming chores and this fits the bill. Also, it's a hard little worker and can cut through wood that I didn't know if it could. Overall, I would definitely recommend this product for a female avid gardener.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love This little Saw
on October 6, 2025
Posted by: Cicero Jamoke
from Chicago, IL
Gender:Male
[This review was collected as part of a promotion.] Definitely not another overkill Purchase. Very happy with the ease of use and versitility. This is perfect for branches and have cut trunks approximately 6-7 inches. This is must have around the yard and good place to start for the urban yard This Tool is a must have and will make you the coolest garage dad in the neighborhood
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] Honestly, pretty unimpressed. Not very useful for much larger than 2-3" limbs. I have the 24V 12 inch chainsaw too, which has much more power, so I don't really understand why this is so lacking.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, October 7, 2025
Hello Neb R. Thanks for sharing your experience. We are sorry to hear the 24V 8" Pole Saw did not have the power you were expecting. It is designed mainly for lighter trimming jobs usually up to about 3" limbs so we can see why it might feel limited compared to your 24V 12" chainsaw.
The higher the voltage of a product, the more power you will get and the heavier the job you can tackle. With higher voltage comes a higher price point, but depending on your workload, it may be necessary. Using the right tool not only makes the job easier but also safer. We have a variety of options for a range of household lawn care needs and hope this information is helpful. If you would like more details on which units may be best suited for your needs, please contact us through Live Chat on our site or by phone at 1-888-909-6757. We are here to help!
The higher the voltage of a product, the more power you will get and the heavier the job you can tackle. With higher voltage comes a higher price point, but depending on your workload, it may be necessary. Using the right tool not only makes the job easier but also safer. We have a variety of options for a range of household lawn care needs and hope this information is helpful. If you would like more details on which units may be best suited for your needs, please contact us through Live Chat on our site or by phone at 1-888-909-6757. We are here to help!
Written by a customer while visiting greenworkstools.com
Posted by: Cpma
from Usa
Verified Purchase:Yes
[This review was collected as part of a promotion.] Leaks bar oil everywhere. Underpowered, stalls and bounces off shredding the limb. Would not buy again
Pros: Cost-Saver, Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 29, 2025
Hello Cpma. Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can't wait to use it.i'm sure i won't b disappointed
Written by a customer while visiting greenworkstools.com