You need to pay attention to the chain to make sure it is tightened satisfactorily. Each time after I have used it, the chain needs tightening. Overall, it is a good piece of equipment. Glad I made the purchase.
Am a 72 yr old woman who thought this chainsaw would be great, & has been ‘til I got the recall ! “Under certain circumstances it can remain ON! Called, & was told they will ship the part to repair it to me- like my car manufacturer telling me “ Your accelerator “may stick , but we’ ll send you the part to repair it. Have to have part shipped to a repair place 40 some miles away, wait for part & repair, meanwhile the saw is useless.
Returned it after using it to make 4 cuts. It started making squealing noise.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 24, 2020
Hello Skeen,
We are terribly sorry to hear about this experience. We strive to provide a quality product and a great customer service encounter. It is unfortunate to hear that we did not get the chance to assist you with this matter and further investigate the issue. In the future or for other readers, if you ever experience an issue or have any concerns when using one of our products please contact us at your earliest convenience to see how we can help. We can be reached at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Your pole saw works great. Only 5 minutes to assembly and another minute to cut-down a very high split branch with both feet on the ground. Highly recommended.
If you have low hanging tree branches that you have to avoid while mowing, this tool pays for itself in less than 1 hour. I trimmed 4 large trees within an hour of opening the box.