I love this mower... I'm a 64 year old female that does all of our yard work..it's so easy and lightweight compared to our gas ,self propelled John Deere mower.. I'll never buy another gas mower.. thanks for making my life easier.
It came without a bolt and nut for the handle. I had to go buy one.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, May 31, 2021
Hello Bill,
We are sorry for the experience you had with our product. Know that this is not what we expect from our products and we urge you to contact our customer care using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS), and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
So far I’ve subjected it to deep dense weeds, far from normal lawn duty. It’s been a strong runner, even though I have to take 2 passes to really knock them down. Under these harsh demands the 2 amp hour battery only lasts about 20 minutes but that’s really not disappointing under the circumstances. I can only imagine how easily it would gobble up an 8” high grass lawn.
I bought it because the battery system is compatible with several other tools I have. I have used it once, on an overgrown lawn and was extremely pleased with the speed and even cut. I used it in mulching mode and it did not leave the bunches of grass my old mower would leave. I was also pleased with the battery life. While the new one was charging I used an older smaller battery which lasted through the whole lawn with power to spare.
The bagger is cheaply made. And it doesn't pick up grass on the edge.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello Mollyhatchet,
Thank you for sharing your experience with this lawnmower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations.
Our team apologizes for the delay in addressing your concern. If you still require assistance with this matter, we kindly request that you contact us directly for assistance and troubleshooting at 1-888-909-6757 or by sending an email to info@greenworkstools.com.