Thank you for sharing your experience. We appreciate you connecting with our Customer Success team. Once you have the mower’s model and serial numbers and your purchase details, please call us at 1-888-909-6757 (1-888-90WORKS) with your case number so we can continue assisting you. If you do not see our email, you can also connect with us through the online chat on our website. Thank you again for your feedback. We are here to help.

Thank you for sharing your feedback. We are sorry to hear that the mower did not meet your expectations for cutting height and runtime, particularly when maintaining St. Augustine grass. Dense, thick turf can place greater demands on the mower and battery, which may affect performance and runtime depending on mowing conditions. We understand how frustrating it can be when a product does not perform as expected. A replacement mower kit was previously provided to address your concerns, and we appreciate you taking the time to share your experience. If you continue to experience concerns with cutting height, battery runtime, or overall mower performance, we encourage you to contact our Customer Success Team so we can review the mower's operation and discuss additional troubleshooting options. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757. You may also find our mower operation, maintenance, and troubleshooting videos helpful on the Greenworks YouTube channel, including tips for mowing in challenging grass conditions that may help improve performance and battery runtime. We appreciate your feedback, as it helps us better understand our customers' experiences and improve our products and support.