Customer reviews from greenworkstools.com
Greenworks - 80V 21" Self-Propelled Lawn Mower + Blower (Gen 2), 5.0Ah Battery and Charger - Green
Average customer rating
4.6
(548 Reviews)
Rating breakdown 548 reviews
5 Stars
408
4 Stars
95
3 Stars
14
2 Stars
10
1 Star
21
94%of customers recommend this product.
(
428 out of
454)
Customer Reviews for Greenworks - 80V 21" Self-Propelled Lawn Mower + Blower (Gen 2), 5.0Ah Battery and Charger - Green
Customer Rating
4
Missing one of the upper handle knob/bolts
on February 13, 2023
Posted by: Wikk
from Colorado
Gender:Female
Missing one of the upper handle knob/bolts. How do I get a replacement?
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 14, 2023
Hello Wikk,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not what I was expecting at all.
on June 4, 2023
Posted by: JoeR009
from Spokane wa
Purchased a simular model back in Dec 2022 to repalce my Honda. Not bad BUT, qaulty control is very bad. WHen I forst used it I thought hummm, ok but then a speak developed. Turns out the bot holding the right tube was not tightened. Since then it now creaks and clunks. I puchsed my Honda used 8 years ago and it never clunked, creaked or squeeked. The power and run time on the Greenworks is good plus it's quiet. However, the cutting quality is about as good as what you may expect with a cheap mower. I find I have to do two passes of areas. Bottom line, I am not happy and look at my HOnda and think, I shoudl just use this for it does a much better job. WOudl I recomened Greenworks, no, woudl I buy again, NO. NOw I am stuck with an expesive mower that is about as good as a low end mower you woudl by at cheap retailor. Sorry Greenwork, but I did expect much better!
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2023
Hello JoeR009,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Written by a customer while visiting greenworkstools.com
Posted by: Mike21
from Kop, PA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m enjoying The combo package I got with lawnmower, blower and Weedwhacker. The one downside to this is there was only one battery so I had to spend a couple hundred plus more for a new battery so I could have two. Still question if that’s enough.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Ric T
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have used new mower 5 times, so far it has performed excellent!
Written by a customer while visiting greenworkstools.com
Posted by: cmcg
Verified Purchase:Yes
[This review was collected as part of a promotion.] No gas! I have used the blower, trimmer, and mower so far. They do the job well. The mower folds up so it takes less space and the battery power is enough to finish my yard.
Written by a customer while visiting greenworkstools.com
Posted by: JBuzz
from Georgia, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The set performs exceptionally well. Good battery life, great flexibility for attachments for the trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great upgrade from gas mower
on May 30, 2024
Posted by: timmwood
This was a great upgrade from gas mowers! No more struggles to start a mower. It doesn't break down in the middle of mowing season. My gas mowers would inevitably break down in the middle of mowing season and the wait time for a repair was three weeks. For that reason, I had two mowers. The savings in repair costs has more than made up the difference in price between this mower and a comparable gas mower. My one criticism is the side grass discharge chute. I'd rather not use the bag, so I used the chute. That required installing the plastic cover. Without it, the chute is closed and no cut grass will be ejected while mowing. If the chute cover is bumped against something, it is likely to pop off. This makes it more difficult to mow in tight spaces. I've given up on using the chute and now use the bag. I wish there were a way to open the side chute without installing the plastic cover.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Push Lawn Mower
on May 30, 2024
Posted by: Farmer Brown
from Annapolis Maryland
Gender:Male
[This review was collected as part of a promotion.] This was my 1st battery powered mower and I could not be happier, it is much lighter than gas mowers, quieter and no noxious fumes. I recommended it to all my neighbors.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com