Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(1,254 Reviews)
Rating breakdown 1,254 reviews
5 Stars
975
4 Stars
200
3 Stars
26
2 Stars
16
1 Star
37
95%of customers recommend this product.
(
1,031 out of
1,091)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
1
Intermittently turning off
on May 24, 2023
Posted by: badgreen
from Chicago
Gender:Male
Intermittently turning off after second time using it. Tech support after an hour wait said it appears to be the lawn mower
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care, May 31, 2023
Hello badgreen,
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and Greenworks Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Self Propel went out
on April 24, 2023
Posted by: LukeB25
from Georgetown, Tx
Gender:Male
The self propel stopped working after about 8 months. It kills the mower when attempting to turn on. Only good thing I'll say about this is the battery life is pretty decent but it's not much use to me without the self propel as I have extremely hilly land on 2 acres and mowing with the bag it too much.
Pros: Convenient, Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, April 25, 2023
Hello LukeB25,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934, all we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Could be a great mower if the tires held air!
on April 12, 2023
Posted by: Jastein
from Auburn, WA
Gender:Male
The mower was delivered with a flat front tire. I’ve taken it to two tire shops without any luck in fixing it and can’t get a real person on the phone at Greenworks. I gave up after waiting on hold for 50 minutes. It’s easily a 5 star mower other than trying to get a defect corrected.
Pros: Easy to Use, Quiet, Powerful
Response from greenworkstools.comBy Greenworks, Customer Care, April 13, 2023
Dear Jastein,
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We are sorry to hear about your recent experience with us. It is unfortunate that this process has made you lose confidence in us. One of our team members will be contacting you soon, please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First cordless mowing experience..
on April 2, 2023
Posted by: Billy1960
from Lake Mary, Florida
Gender:Male
Just unboxed the mower today, charged battery and immediately jumped on the front yard to give it a test (St Augustine grass), what an awesome experience it was, neighbor even came out and said he saw me walking with the mower but couldn't hear anything, he too was impressed, being 63 years old and for me to be able to adjust the walking speed is worth the price alone, lightweight and powerful is what I recommend to others, I never had to hit the Turbo button (probably should have just to see the difference), i picked this mower because I've had so much success with the Greenworks blower..
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Greenworks 80V Lawn Mower- BIG DISAPPOINTMENT!!
on March 31, 2023
Posted by: Greenworks NEEDS MOREWORK
from Virginia
Gender:Male
I just purchased this 80v 21 Cordless Self Propelled Lawnmower on March 24, 2023,(brushless Motor version) and only used it once (to cut my 0-1/4 acres yard), and just like the vast majority of UNSATISFIED CUSTOMERS with the operational performance of this Greenworks lawnmower it SHUTS OFF REPEATEDLY, and the Self-Propelled feature quit working. Buyers, PLEASE BEWARE!!! THE POOR OPERATIONAL PERFORMANCE COMPLAINTS ABOUT THIS GREENWORKS LAWN MOWER ARE TRUE AND ACCURATE!!!
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks, March 31, 2023
We are sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you..
Written by a customer while visiting greenworkstools.com
Posted by: CristianG
from Atlanta, GA
Gender:Male
Verified Purchase:Yes
Great product at a resonable price. Light and easy to use right out of the box.
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello CristianG,
We appreciate you taking the time to leave positive feedback about your newly purchased item. We are happy to hear that you are enjoying it.
We would love to offer some tips to help care for the tool and accessories.
For best storage practice the lawn mower should be stored somewhere dry and protected from the elements, such as a garage or shed. If you have no other choice but to store it outside, keep it elevated above the ground and covered with a durable tarp.
When the battery will not be in use, store it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Store the battery with a full charge, and if it is being stored for a period where no use is expected, check on the charge every couple of months. If you notice the charge has dropped, we recommend charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If it ends up that you are having an issue with the lawn mower, battery or charger please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Thank you for being a valued Greenworks customer.
We appreciate you taking the time to leave positive feedback about your newly purchased item. We are happy to hear that you are enjoying it.
We would love to offer some tips to help care for the tool and accessories.
For best storage practice the lawn mower should be stored somewhere dry and protected from the elements, such as a garage or shed. If you have no other choice but to store it outside, keep it elevated above the ground and covered with a durable tarp.
When the battery will not be in use, store it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. Store the battery with a full charge, and if it is being stored for a period where no use is expected, check on the charge every couple of months. If you notice the charge has dropped, we recommend charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If it ends up that you are having an issue with the lawn mower, battery or charger please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues. Thank you for your feedback!
Thank you for being a valued Greenworks customer.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Missing one of the upper handle knob/bolts
on February 13, 2023
Posted by: Wikk
from Colorado
Gender:Female
Missing one of the upper handle knob/bolts. How do I get a replacement?
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 14, 2023
Hello Wikk,
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Thank you for leaving a review. We understand how frustrating it can be to not have all the parts to get your machine running. We would be happy to assist in sending you a knob/bolt for your new lawn mower. Please reach out to Customer Care experience team at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Kay P
from Md
Gender:Female
Verified Purchase:Yes
We have many Greenworks products due to the quality and ease of use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com