Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(1,254 Reviews)
Rating breakdown 1,254 reviews
5 Stars
975
4 Stars
200
3 Stars
26
2 Stars
16
1 Star
37
95%of customers recommend this product.
(
1,031 out of
1,091)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
5
Really like this mower
on July 29, 2023
Posted by: Tryxtan
from Denver, CO
Gender:Male
I really like not having to worry about getting gasoline for this mower. It's quieter than my old mower, too. I just wish I hadn't lost the mulch plug and the side discharge chute. I think they went bye-bye with the box. I can't find these parts anywhere to replace them, either.
Pros: Convenient, Easy to Use, Quiet, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Easy To Use
on July 3, 2023
Posted by: # A Cut Below
from Florida
I bought this unit back in February and have used it for about 25 cuts so far. The set up was easy and the mower runs great. The battery charges quickly. The issue is with how clean, or not clean, the unit cuts. Not sure if it is the design of the deck, the blade or just not enough oomph but it leaves way too many blades uncut even when cutting at a snails pace and with a significant overlap. I thought that the 80 Volt would be powerful enough to lift all the grass for a nice clean cut but it does not.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 5, 2023
Hello # A Cut Below,
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your feedback! When the lawn is being cut uneven, this can indicate a few different things. The first being that the lawn itself is rough or uneven. However, if this is not the case then it is possible that the grass is too tall, or the cutting height is set too low for the type of grass. Try raising the cutting height and reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. If you have tried these suggestions, try having a look underneath of the mower deck and ensure that there has been no damage to the motor shaft, fan, blade, blade washer/insulator or the bolt. If any of these parts have been damaged or thrown off balance this will result in an even cut and likely, a noticeable vibration while in use.
Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Love it, but...
on June 22, 2023
Posted by: Skhu
from Arcata, CA
Gender:Male
Overall, the mower is great and I would never go back to a gas mower. Still, a couple of things bother me. The side chute clogs much too easily. In the real world you often mow when the grass is not real short or not real dry. The rear grass collection works well, but I'm old and I really don't like to manhandle the collection bag, plus where am I going to put all that grass? And, even more bothersome, the grass tends to spit out of the chute (when it's not clogged) in large clumps that are very unsightly. My old gas mower had a bigger chute and ejected the grass in a wider area that needed no raking to look OK. Why couldn't this chute be designed the same?
Another, perhaps minor, point: when you stop going forward and pull the mower backwards, which one does all the time,the self-propelling motor does not disengage instantly, but instead keeps the wheels locked for a short time, making it hard to immediately pull the machine backwards.
I could add many compliments about excellent design features: the ingenious storage position, the quiet engine, the powerful long-lasting battery, the surprising ease of mounting and dismounting the collection bag (if you use it).
Pros: Convenient, Cost-Saver, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not what I was expecting at all.
on June 4, 2023
Posted by: JoeR009
from Spokane wa
Purchased a simular model back in Dec 2022 to repalce my Honda. Not bad BUT, qaulty control is very bad. WHen I forst used it I thought hummm, ok but then a speak developed. Turns out the bot holding the right tube was not tightened. Since then it now creaks and clunks. I puchsed my Honda used 8 years ago and it never clunked, creaked or squeeked. The power and run time on the Greenworks is good plus it's quiet. However, the cutting quality is about as good as what you may expect with a cheap mower. I find I have to do two passes of areas. Bottom line, I am not happy and look at my HOnda and think, I shoudl just use this for it does a much better job. WOudl I recomened Greenworks, no, woudl I buy again, NO. NOw I am stuck with an expesive mower that is about as good as a low end mower you woudl by at cheap retailor. Sorry Greenwork, but I did expect much better!
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2023
Hello JoeR009,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. Please note that this product does carry a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact Customer Experience directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it... 11 hours so far
on June 4, 2023
Posted by: DJL_MA
from Massachusetts
Gender:Male
Had an issue after shipping where the blades didn't fire up... tech support eventually helped me figure out to unscrew the control panel and plug the main cable back in. No biggie. Very fun to operate and I've put it through some light abuse clearing a small wooded area in my back yard.
I love that it has a "trunk" to haul a bag of seed or whatever and been pulling a Gorilla cart with no problems.
Also got the leaf mower attachment that seems to work ok as long as the designated blades are installed. The plastic tab that connects to the mow deck kind of sucks and I expect that to not last. This part could use some design improvement as it should be a lot quicker/easier to install and remove IMO.
The batteries last about 2-3 rounds for mowing my quarter acre but is a pain to have to remove all of them to charge as they are rather heavy. I have to put 2 of the 3 chargers on separate circuits to not trip a breaker. They do charge pretty fast though. Greenworks... I'd gladly pay for an adapter or something that allows me to charge the batters while still in the machine!
All in all, I'll never go back to a push mower or gas zero turn.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Performance
on June 2, 2023
Posted by: notdelighted
from Geneva, IL
Gender:Male
I first used this mower today. I have less than 1/4 acre and my fully charged battery completed about 1/2 of my yard I am very disappointed and expected much more for the money
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2023
Hello notdelighted,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 60 minutes with a fully charged 5Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower. It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 60 minutes with a fully charged 5Ah battery, but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We are happy to help you further. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Almost perfect
on May 31, 2023
Posted by: Bill254
from Texas
Gender:Male
This is my 5th 80v tool (18” chainsaw, pole saw, weed eater, blower). It cuts great, has good speed, and runs smooth. It takes me more than one 2AH battery to do my yard (16 pallets of grass on about a quarter acre). Two things would make it perfect - add a phone holder, and look at a better way to release the rear wheels when you are under self propelled operation. You have to release the wheel drive lever 3-5’ before you either turn or pull the mower back so the wheel drive releases. The wheels will lock up if you don’t give it enough time/distance.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Runs great, cuts great, but hard to put in reverse
on May 26, 2023
Posted by: Erkk
from Finger Lakes, NY
Gender:Male
Runs great, cuts great, but hard to put in reverse even with the seat all the way back. I have to push the handles hard into my chest to go in reverse.
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com