Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(1,254 Reviews)
Rating breakdown 1,254 reviews
5 Stars
975
4 Stars
200
3 Stars
26
2 Stars
16
1 Star
37
95%of customers recommend this product.
(
1,031 out of
1,091)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
5
Great so far
on June 19, 2024
Posted by: RickRa
from Los Angeles area
Gender:Male
[This review was collected as part of a promotion.] Easy and quick to unpack and assemble, to just 10 minutes. I'm currently waiting for initial battery charge before using. Warning, the box is heavy so have a helper around to get the mower out of the box. With that said, I'm glad it's heavy as it gives me a sense of quality.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Batteries dying after one year
on June 19, 2024
Posted by: ktg807
from Lakewood, OH
Gender:Male
[This review was collected as part of a promotion.] One of the batteries that came with the mower is completely dead and won't charge. I get a flashing red light. The other battery lasts approximately 5-10 minutes per use. I gave up on this mower and have started using the 40v version I've had for 7 years. Those batteries still work fine.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 20, 2024
Hello ktg807.
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Pleasantly Surprised
on June 19, 2024
Posted by: del54
from Tallahassee, FL
Gender:Male
[This review was collected as part of a promotion.] I bought about a month ago and this is my first electric mower. There is a learning curve but I suspect part of my issue is that I was accustomed to front wheel drive instead of rear. Does a great job on the grass and I like that it is quieter, easier to start and I don't have to get gas or need as much maintenance.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Perfect
on June 18, 2024
Posted by: RJ61
from Vernon, BC, Canada
Gender:Male
[This review was collected as part of a promotion.] Easy to assemble. Great features. Versatile and powerful.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
on June 18, 2024
Posted by: Ben from Sagle
from North Idaho
Gender:Male
In general I am very satisfied with the machine. It cuts on a par with the gas machine previously used. It is also useful as utility vehicle to transport tools and such around the property or to visit nearby neighbors. Together with battery chainsaw and string trimmer I can throw away the gas cans. With a light weight front end it is easier to maneuver than the gas unit and also seems to handle rough terrain better. I mow a yard, orchard and some field. None of these are manicured. I don't measure the acreage cut but a battery charge lasts just over 1.5 hours with 4 AH batteries.
The mower came with 2 discovered defects. 1: The cooling fan on 1 charger does not shut off until the battery is removed. 2: The parking brake will not set. It probably just needs some adjustment which leads to perhaps my biggest problem which is the owner's manual.
A machine as expensive as this deserves a comprehensive and clear manual covering operation and routine maintenance and adjustments. An owner's manual should be clear, correct and comprehensive. The provided manual is not. It would also be useful to have a parts list with exploded views.
The control panel is in an awkward position and not easy to reach while in operation.
There needs to be an option to operate blades in reverse without undertaking a frustrating sequence of operations.
An onboard charger would be of considerable convenience even if it were a slow charger. Many will find removing and replacing the batteries is not a trivial job.
The mower came with 2 discovered defects. 1: The cooling fan on 1 charger does not shut off until the battery is removed. 2: The parking brake will not set. It probably just needs some adjustment which leads to perhaps my biggest problem which is the owner's manual.
A machine as expensive as this deserves a comprehensive and clear manual covering operation and routine maintenance and adjustments. An owner's manual should be clear, correct and comprehensive. The provided manual is not. It would also be useful to have a parts list with exploded views.
The control panel is in an awkward position and not easy to reach while in operation.
There needs to be an option to operate blades in reverse without undertaking a frustrating sequence of operations.
An onboard charger would be of considerable convenience even if it were a slow charger. Many will find removing and replacing the batteries is not a trivial job.
Pros: Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
quick charge, very easy to use
on June 18, 2024
Posted by: bcshin10
from Seattle, WA
Gender:Male
[This review was collected as part of a promotion.] only tried it once but works way better than gas mowers
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nice mow
on June 18, 2024
Posted by: HallmarkTN
from Maryville, TN
Gender:Male
[This review was collected as part of a promotion.] The mower is awesome. Extremely easy to use. I think I have even cut my mowing time down.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome Mower
on June 18, 2024
Posted by: Gaurav83
from New Jersey
Gender:Male
Its so easy to use and works so well. Double batteries are like a cherry on cake with good backup to finish my lawn work.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com