Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.6
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
216
4 Stars
55
3 Stars
7
2 Stars
4
1 Star
12
93%of customers recommend this product.
(
225 out of
241)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
5
This is a Champ!
on October 26, 2024
Posted by: CDWood
Gender:Female
I bought an earlier version of this mower five years ago, and it still runs like a Champ! This is some of the best money I have spent. I decided to move from gas powered tools to electric, and electric has been better. The only problem that I've encountered is getting new batteries that hold a charge. Even brand name batteries are prone to punk out after a few months or a few uses. With that said, I would buy another one of this mower any time. I truly have not had a single problem since it was bought. Yes. I recommend this company and mower to anyone who is tired of messing with gas-powered tools.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Overall a very good mower
on December 6, 2024
Posted by: pleeds42
from Southeastern Massachusetts
Gender:Male
Not inexpensive, but I bought it because it was highly rated. I'm happy with my purchase. It cuts well and mulches leaves well. I love the benefits of electric vs. gasoline: quieter, no exhaust fumes, easy starting, and much easier maintenance. Very simple height adjustment, too. I like the vertical storage. Not sure why it needs a headlight. Also, apparently Greenworks has engineered a safety feature (?) that makes it more difficult to pull the mower back (towards yourself), e.g. at the end of a row. But my one suggestion for improvement would be to make the speed control more stable -- not so easily moved. I must be lightly bumping into it (and my belly isn't that big) and the control moves. should be easy to fix, no?
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Clever and Easy to Use
on March 25, 2025
Posted by: Rinkerman89
from Indianapolis, IN
Gender:Male
[This review was collected as part of a promotion.] I love this mower and I'm glad I got the 8.0Ah battery. The mower is super easy to assemble and operate. I bought this for my wife so it would be easier to handle and operate than the gas powered mower we had previously.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Beautiful machine, quality built.
on May 3, 2025
Posted by: CaliforniaNeil
from Richmond, Kentucky
Gender:Male
[This review was collected as part of a promotion.] Just received, but it’s raining I’m actually looking forward to mowing the grass with this new machine. Love all the easy features and LED headlights are bright!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
So far so good
on May 5, 2025
Posted by: Art59
from Livonia, Mi
Gender:Male
[This review was collected as part of a promotion.] Unpacked everything was there and to my surprise all put together. 1 time using small area looks great, I think I made a good buy!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
After one mow
on May 8, 2025
Posted by: Richard291947
from Connecticut
Gender:Male
[This review was collected as part of a promotion.] Much lighter than gas mower
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
Too early to tell about time
Clippings bag much smaller than I am used to. Will require more frequent emptying in leaf season.
No problems with power so far.
Lights are a small waste of energy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on May 8, 2025
Posted by: Billg11
from Detroit
Gender:Male
Literally took it out of the box and the charger already has a the blinking red light. Crazy that your product is all about the batteries and then the most crucial part of the whole product doesn’t work. Insanity.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 9, 2025
Hello Billg11.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Thank you for your review. We are sorry to hear about your experience.
The battery is not shipped fully charged. It is recommended to fully charge before first use to ensure that maximum run time can be achieved. This lithium-ion battery will not develop a memory and may be charged at any time. To charge the battery, plug the charger into an AC power outlet. Insert the battery into the charger. A flashing red light on a charger when you first take it out of the box typically indicates a problem with the battery or charger itself. It could mean the battery is critically low, potentially dead, or that the charger is not functioning correctly.
We recommend trying the following troubleshooting tip.
When the battery is inserted into the charger and the status LED blinks red, remove the battery from the charger for 1 minute, then reinsert. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, remove the battery and unplug the charger for 1 minute. After 1 minute, plug in the charger and reinsert the battery. If the status LED blinks green, then the battery is properly charging. If the status LED is still blinking red, then this likely indicates an issue with the battery or charger and will be taken care of by our team. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30am – 5pm EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure a quick resolution is provided. *Hours are subject to change.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love the Dual Blade
on June 3, 2025
Posted by: Rolis
from PNW
Gender:Male
[This review was collected as part of a promotion.] The dual blade is a game changer! I’m getting better and crisper cuts in less time. The batteries are smaller (which is a plus) yet provide more runtime.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com