Customer reviews from greenworkstools.com
Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Average customer rating
4.5
(307 Reviews)
Rating breakdown 307 reviews
5 Stars
222
4 Stars
57
3 Stars
7
2 Stars
6
1 Star
15
92%of customers recommend this product.
(
230 out of
250)
Customer Reviews for Greenworks - 80V 21" Brushless Self-Propelled Mower (Gen 2), 4.0Ah Battery and Rapid Charger Included - Green
Customer Rating
5
Not perfect, but still great
on September 4, 2023
Posted by: petergy
Gender:Male
So this is probably the best battery-powered lawn mower one can buy today: it cuts through thick grass, would strongly recommend the 80V battery for larger yards. However, the unit is pretty heavy for a push mower so if you need to use it on slopes, it may be a challenge. The side piece that directs the mulch comes off very easily, which is also not good.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very light-duty grass only
on July 28, 2023
Posted by: turfted
from atlanta, ga
very disappointed with this machine. what I did in 30 minutes with a gas mower takes me 2 days! with this machine, and its still not 100% done. I bought an extra battery and it is still very disappointing how weak the motor is. It shuts down and kills battery at the slightest hiccup
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 31, 2023
Hello turfted,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Long runtime. Can't handle thick lawns.
on May 12, 2023
Posted by: JMatt64
from Guilford, CT
Gender:Male
Been using this mower for two seasons. Two issues stand out. 1) It does not handle thick, 3" or more height when cutting. Leaves clumps of grass even when the bag is empty. 2) When the bag is only halfway full, it's enough at that point to block the discharge shoot, and stop anymore clippings from entering the bag. I constantly have to empty the bag well before it is full! It seems the clippings don't get discharged at a high enough velocity to push them further back into the bag!
Pros: Easy to Use, Quiet, Durable, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2023
Hello JMatt64
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Thank you for your review. We are very sorry to hear about this experience!
In most cases this means either of two things. Depending on the length of the grass and when the last time it was cut the bag may fill up quickly. Another reason, why the grass not flowing into my bagger properly could be the collection bag is clogged. If the lining of your grass bag is clogged with old grass, you should clean it and once clean the air should flow through the grass bag more efficiently and improve the grass collection.
Hope this suggestion helps! If you find that you are still experiencing issues, we would be more than happy to assist with further diagnosis. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
80V 21” lawnmower
on May 1, 2023
Posted by: waterdog
from Utah
Gender:Male
Bought this mower last fall. It came ‘tool only’ and I couldn’t afford the battery and charger at the time. Love to review it. My 60 volt was brilliant till I hit a hidden stump and toasted it. Would like to know if the 80V can run with one battery or the two it’s slotted for. I also feel a little ‘bait and switched’ with the tool only. Love all my other Greenworks tools and would like to stick with you.
Response from greenworkstools.comBy Greenworks, Customer Care, May 2, 2023
Hello waterdog,
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Thank you for your interest and your continued support.
While the lawn mower can be used with one battery. It is recommend using both batteries for optimal runtime.
From time to time we do run sales on our batteries and more! Please be sure to follow us on social media for updates on new units and promotions.
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
If none of these forms of social media interest you, no worries! You can also check out our web page at https://www.greenworkstools.com and sign up for emails about upcoming promotions and product releases.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First cordless mowing experience..
on April 2, 2023
Posted by: Billy1960
from Lake Mary, Florida
Gender:Male
Just unboxed the mower today, charged battery and immediately jumped on the front yard to give it a test (St Augustine grass), what an awesome experience it was, neighbor even came out and said he saw me walking with the mower but couldn't hear anything, he too was impressed, being 63 years old and for me to be able to adjust the walking speed is worth the price alone, lightweight and powerful is what I recommend to others, I never had to hit the Turbo button (probably should have just to see the difference), i picked this mower because I've had so much success with the Greenworks blower..
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First electric mower and I love it!
on February 16, 2023
Posted by: Jason F
from Atlanta, GA
Gender:Male
The GW 21" Pro 80V is my first electric mower after decades of gas powered tools, and I am a convert!! First, as a mower, it has great features like the wide range of cutting height, multi-speed propel, etc. The handle grip and angles are very comfortable and also help move, turn, and manipulate the mower in a comfortable manner. And one of my favorite features is how compactly it stores in the upright position, minimizing the footprint in my storage area - super clever!
The battery system does not disappoint. The 80V batteries have a great long life and recharge quicker than I expected - so much so that I can get the whole yard done and not have to stop to wait for batteries to finish recharging. That was one of my biggest concerns of converting to battery powered, would be needing a lot of batteries to get all the work done. Not a problem at all with the high amp/hour 80V batteries! And the batteries are so quick to change and swap, it couldn't be any easier - great job GW!
My wife even likes the new mower - because it's so much quieter than our old gas mowers! She used to avoid being outside while I was mowing, but she was really surprised with the much lower volume of the mower - and if she's happy, I'm happy!
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rodney N
from West Monroe, LA
Gender:Male
Verified Purchase:Yes
Great mower. Battery life exceeds expectations. Good cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jimmyvvvvvv
Gender:Male
Verified Purchase:Yes
Quiet, batteries last longer than advertised. Lightweight. Don't even need self propelled feature most of the time.
Written by a customer while visiting greenworkstools.com